Title: Strategic Plan Action Plan
1Strategic Plan
Action Plan
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??????????????????????? PMQA / TQA ?.?. 2548
?????? ?????????? Center of Excellence Thailand
Productivity Institute
2Strategic Plan
Action Plan
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3Strategic Plan
Action Plan
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4Strategic Plan
Action Plan
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5Strategic Plan
Action Plan
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6Strategic Plan
Action Plan
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7Strategic Plan
Action Plan
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- ???????????????????? Action Limit
(???????????????????????????) ????????????????????
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8Strategic Plan
Action Plan
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???????????????????????
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- Pest Analysis Impact Analysis
- Self Assessment - TQA Roadmap
- Strategy Map - Performance Projection -
Roadmap
- SWOT Analysis - Vision/Mission - Corporate
Objectives - Balanced Scorecard
- Gap Analysis
9Strategic Plan
Action Plan
1 ?????????
2 ??????
3 ?????????
4 ?????
1.1 ?????????????? 1.2
??????????????? 1.3
?????????????????
2.1 ????????????????????? ??????????
2.2 ???????????????????????
2.3 ???????????????????
?????
3.1 ??????????? 3.2
??????????????????????3.3 ????????????????????
4.1 ????????????????????? 4.2
???????????????
10Strategic Plan
Action Plan
1 ?????????
1.1 ??????????????
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1.2 ???????????????
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1.3 ?????????????????
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11Strategic Plan
Action Plan
2 ??????
2.1 ????????????????????????????????????????
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2.2 ???????????????????????
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12Strategic Plan
Action Plan
3 ?????????
3.1 ???????????
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3.2 ??????????????????????
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3.3 ????????????????????
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13Strategic Plan
Action Plan
4 ?????
4.1 ?????????????????????
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14Strategic Plan
Action Plan
1 ???????????????????????
2 ????????????????????????
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3 ??????????????????
4 ???????????????????????
5 ????????????????????
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16Past Performance
Strategic Plan
Action Plan
Purpose
Organization Objective
KPIs
3
4
1
2
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Strategic Goals
17Strategic Plan
Action Plan
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18Strategic Plan
Action Plan
PEST Analysis
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19Strategic Plan
Action Plan
????? 1 ???????????????
1
2
3
4
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20Strategic Plan
Action Plan
TQA Criteria
????????????????????? ( ??????????????? area to
address )
Category
??????? (????? Item / Area)
???? 1
???? 2
???? 3
???? 4
???? 5
??????????? ????????? item ?????????????
???? 6
???? 7
21Strategic Plan
Action Plan
1
2
3
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22Strategic Plan
Action Plan
Cause Effect Diagram 1
23Strategic Plan
Action Plan
??????????
5. ??????
1. ??????
2. ??????
?????
3. ??????
6. ??????
4. ??????
24Strategic Plan
Action Plan
??????????
5. ??????
1. ??????
2. ??????
??????????? (TQA 6 ????)
?????
3. ??????
6. ??????
4. ??????
???????????? (PEST)
25????? ???? ?????????? ?? 4 ??????
1
2
3
4
????????????? ??????????????
??????????????? HA
?????????????? ???????????
????????????? ??????????
Goals (4 years)
???????? ??????????????????? ITEM
????????????????????? (???????? 1-2-3)
4 ??????
??????
???????
1 ????? ?????????????????????????? 19 items
2 ??????????????? bsc ??????????????? 4
?????????
???????????
26Strategic Plan
Action Plan
Balanced Scorecard BSC
27Strategic Plan
Action Plan
Financial Measures
Non-Financial Measures
Lead Indicators
Lag Indicators
28Strategic Plan
Action Plan
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29Strategic Plan
Action Plan
Strategy Maps
30Long-Term Stakeholder Value
Financial
7. 3 - 7. 6 ????????????????
Customer
7.1-7.2 ?????????????????????????? / ?????????????
Internal Process
6.??????????????????
3.????????????????????????
Learning/Growth
5.????????????????????????
1.???????????
2.????????????????????
4. ?????? ??????????????? ????????????????
31KaplanNorton
Long-Term Shareholder Value
Financial
Productivity
Revenue Growth
Customer
Product/Service Attributes
Relationship
Image
Internal Process
Manage Operations
Manage Customers
Manage Innovation
Manage Regulatory/Social
Learning/Growth
Human Capital
Information Capital
Organization Capital
32BSC TQA Criteria 2004
Financial
7.3 ??????????? ??????????????
7.4 ??????????? ?????????????
7.5 ??????????? ?????????? ?????????
7.6 ??????????? ??????????????
????????????? ????????
Results
Customer
7.1 ??????????? ??????????? ??????
7.2 ??????????? ???????????? ??????
Internal Process
System
6.1 ????????? ???????????
3.2 ???????????? ?????????
4.2 ??????????? ???????????
6.2 ????????? ????????
Learning/Growth
Driver
5.2 ?????????????? ????????
5.3 ???????????? ???????????
5.1 ???????
1.1 ???????????
2.1 ???????? ???????
4.1 ????????? ?????????
2. 2 ???????????? ?????????
1.2 ????????????? ????????
3.1 ???????????????? ?????????????
33?????????
Vision Mission Core Values
1
2
3
4
Goals (4 years)
C1
C2
C3
??????????
Results
F1
F2
F3
??????
P1
P2
???????????
System
L1
L2
L3
??????????????
Driver
34Strategic Plan
Action Plan
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35Vision / Mission / Core values
?????????
???????????? 4 ??
Stakeholder (Customer)
7.1 ??????????? ??????????
??????????????
Results
Productivity (Financial)
7.2 ??????????? ??????
7.3 ??????????? ???????????
7.4 ??????????? ??????????????
??????????
Internal Process
System
6.1 ????????? ???????????
3.2 ???????????? ?????????
4.2 ??????????? ???????????
6.2 ????????? ????????
???????????????
Learning / Growth
Driver
5.2 ?????????????? ????????
5.3 ???????????? ???????????
5.1 ???????
??????????????????
1.1 ???????????
2.1 ???????? ???????
4.1 ????????? ?????????
2. 2 ???????????? ?????????
1.2 ????????????? ????????
3.1 ???????????????? ?????????????
36Strategic Plan
Action Plan
BSC
Learning Perspective
Process Perspective
Strategy Our Approach To Accomplishing Our
Mission
???????????
???????????? ???????????
??????????????
37Strategic Plan
Action Plan
???????????? ???????????
???????????
??????????????
Perspectives
Measures
Objectives
Initiatives
Section
Department
Team / Individual
38Action Plan
O owner
????? OS Matrix
S supporter
?????? ????????????
???????????????? ( ?????/???? ????/??? )
1
2
3
4
5
6
7
8
9
10
O
S
O
O
O
O
S
O
C1
S
O
??????? ????????
??????
C2
C3
C4
39Action Plan
O owner
????? OS Matrix
S supporter
?????? ????????????
???????????????? ( ?????/???? ????/??? )
1
2
3
4
5
6
7
8
9
10
O
S
O
O
O
O
S
O
1
S
O
2
O
3
?????????????????????????????????????????? ???????
???? S ???????????????
4
5
6
7
40Action Plan
????? Objective Deployment
???????????
???????????? ?????? ??????????????
????????????? (?????/???? ????/???)
1
???????????? ?????? ??????????????
2
1
??????????
3
2
???????????? ?????? ??????????????
4
3
1
5
4
2
6
5
3
7
6
4
7
5
6
7
41Action Plan
???????????? BSC ????????????
- ????????????
- ??????????????????????????????????????
- ??????????????? ???????? (?????????????????)
- ???????????????????
- ??????????
- ??????????????????????????????
- ????? ????????? ??????????????????????????
1
2
3
42Action Plan
Objective Deployment
????? ?????/????
????? ?????
????? ????/???
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???????????
????????????
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43Action Plan
????? ????????? Objective Matrix
X support
?????? ????????????
?????????????? ( ????????????? ???? ??? ????? )
1
2
3
4
5
6
7
8
9
10
x
1
2
x
x
3
x
4
x
5
x
6
x
7
44Action Plan
????? ??????????? Objective Matrix
X support
?????? ????????????
?????????????? ( ????????????? ????? ???? )
1
2
3
4
5
6
7
8
9
10
x
1
2
x
??????? ??????? ??????????????????? ??????????????
??????? (???????????? Item / Area ???)
x
3
x
4
x
5
x
6
x
7
45Action Plan
?????? ????????????
?????????????? ( ????????????? ????? ???? )
1
2
3
4
5
6
7
8
9
10
x
1
2
x
???????????? ??????????? ??????????????????? ?????
?????? ??????/???????
x
3
x
4
x
5
x
6
x
7
46Action Plan
?????? ????????????
?????????????? ( ????????????? ????? ???? )
1
2
3
4
5
6
7
8
9
10
x
1
2
x
???????????? ????????? ??????/??????? ????????
???? ????????????? ???????
x
3
x
4
x
5
x
6
x
7
47Action Plan
17 ITEMS PMQA Criteria 2004
?????????????????????????? ?????????
1
3
5
9
14
16
7
12
6.1 ????????? ???????????
1.1 ???????????
7.1 ??????????? ??????????
2.1 ???????? ???????
4.1 ????????? ?????????
3.1 ???????????????? ?????????????
5.1 ???????
7.3 ??????????? ???????????
2
4
17
6
8
10
13
15
7.4 ??????????? ??????????????
3.2 ???????????? ?????????
5.2 ?????????????? ????????
2. 2 ???????????? ?????????
1.2 ????????????? ????????
4.2 ??????????? ???????????
6.2 ????????? ????????
7.2 ??????????? ??????
11
5.3 ???????????? ???????????
48Action Plan
13 ITEMS PMQA Criteria 2004
?????????????????????????? ?????????
??????
???????
??????
???????
??????
???????
1.1 ???????????
1
3.1 ???????????????? ?????????????
5.1 ???????
5
9
2
1.2 ????????????? ????????
3.2 ???????????? ?????????
5.2 ?????????????? ????????
6
10
3
2.1 ???????? ???????
4.1 ????????? ?????????
5.3 ???????????? ???????????
7
11
4
2. 2 ???????????? ?????????
6.1 ????????? ???????????
4.2 ??????????? ???????????
8
12
6.2 ????????? ????????
13
49Action Plan
????? Program - Project form
?????? / ???????????????????????
1
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?????? / ????????
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50Action Plan
????? Program - Project form
?????????? ?????????????? ?????????????????
?????? / ???????????????????????
1
?????????????? / ??????
???????
?????? / ????????
???????
?????????????
????????
????????
????????????
????????????
51Action Plan
???????? Program - Project form
52Action Plan
?????? ???????
???????????????? ?????????????
???????????? ??????
???????????? ????????????????
???????????? ????????
538 Steps Action Plan Integration
6
1
???????????????? ??????????????????? ?????????????
???
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2
5
7
???????????????? ?????????????????? ??????????? ??
???????????????
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??????????????
- ??????????????????
- ????????
- ???????
- ?????????
3
4
8
????????????????? ????????????? ???????????
?????????? ????????????? ?????????? ??????????????
??
????????? ????????? ?????????????????
54Action Plan
????? Strategy Matrix
x
4
D
A
x
3
x
2
x
x
1
?????? ?????? PEST
9
8
7
6
5
4
3
2
1
?????? ????? PMQA
???????????? ???????????
?????? / ???????
5
1
2
3
4
6
7
8
x
x
x
x
1
2
C
B
x
3
x
4
5
55Strategic Plan
Action Plan
Center of Excellence ????????????????????????
?????????????????????????
WWW.FTPI.OR.TH WWW.TQA.OR.TH Tel.
0-2619-5500 Fax. 0-2619-8090 supachai_at_ftpi.or.th