Developing Human Relations Skills in the Workplace

1
Lesson 2

• Developing Human Relations Skills in the Workplace

2
Next Generation Science/Common Core Standards
Addressed!

• SL.11-12.5 Make strategic use of digital media
  (e.g., textual, graphical, audio, visual, and
  interactive elements) in presentations to enhance
  understanding of findings, reasoning, and
  evidence and to add interest. (HS-PS1-4)

3
Bell Work!

• Explain the importance of developing human
  relations skills.
• Recognize personality styles in people.
• Identify skills wanted by employers.
• Discuss some personal qualities employers desire
  in employees.

4
Terms

• Encourager
• Follower
• Human relations skills
• Information-giver
• Information-seeker
• Integrator
• Laissez-faire
• Manipulator

• Authoritarian
• Cooperative skills
• Compromiser
• Contributor
• Democratic
• Distracter
• Dominator
• Elaborator

5
More terms

• No-show
• People skills
• Personal conflict
• Personality
• Protester
• Opinion-giver
• Opinion-seeker
• Recognition-seeker

6
Interest Approach

• What people skills do you possess?
• Why are these traits important?

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Why are people skills important in the workplace?

• People skills or human relations skills are
  important abilities that help people work
  together and get along.

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Leadership for others to follow

• Be committed to doing the best job possible.
• Surround yourself with quality people.
• Have a cheerful, pleasant attitude.
• Dont pass the buck.
• Admit your mistakes or the fact that you dont
  know the answer.
• Avoid negative criticism of co-workers.

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Leadership for others to follow

• Stand up for your beliefs.
• Be open-minded.
• Be diplomatic.
• Keep a positive mental attitude.
• Develop a professional, energetic image.
• Be a team player.
• Treat coworkers as you want to be treated.

10
Do various personality styles affect the
workplace?

• Personality can be defined as the collection of
  ones distinctive individual qualities.
• It is the way a person thinks, functions, and
  relates to others.

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Types of personalities.

• Dominator - one who likes to control a group.
• Compromiser - one who sees all sides of an issue.
• Follower - one who watches, listens, and usually
  follows the group.
• Protester - one who speaks out strongly against
  issues.

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Types of personalities

• Encourager - one who gives hope, courage,
  confidence, and support.
• Integrator - one who removes barriers.
• Contributor - one who likes to share information
  and initiate projects
• Opinion-seeker - one who likes to get other
  peoples opinion.

13
Types of personalities

• Opinion-giver - one who constantly provides his
  or her own opinion.
• Information-seeker - one who wants to seek out
  the facts and information.
• Information-giver - one who always has answers to
  questions.
• Elaborator - one who wants to see everything
  completed to detail.

14
Types of personalities

• Recognition-seeker - one who is always seeking
  recognition.
• Distracter - one who does silly or foolish things
  for attention.
• No-show - one who does not show up for events or
  activities.

15
Three styles of leadership.

• Authoritarian leadership style which favors
  blind submission to authority.
• Laissez-faire leadership style or personality
  which lacks direction or interference.
• Democratic leadership style that favors
  democracy and social equality.

16
Personal conflict - difference between two people
that disrupts progress.

• Causes of Conflict
• Poor communication
• Low self-esteem
• Stress or a stressful environment
• Bad decisions or poor judgment
• Holding grudges

17
What skills do employers want in their employees?

• achiever
• anticipation
• positive attitude
• commitment
• command
• competitiveness
• courage
• credibility

• dedication
• dependable
• discipline
• drive
• empathy
• ethics
• focus
• ideation

18
What skills do employers want in their employees?

• knowledge
• loyalty
• organization
• responsible
• self-confident
• team player
• values

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Other employability skills

• personal management skills
• teamwork skills
• academic skills

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What qualities do employers look for in an
employee?

• Positive attitude
• Cooperative
• Dependable
• Trustworthy
• Hard working
• Respectful
• Diligent

• Committed
• Handle criticism well
• Dress appropriately
• Have initiative
• Have respect for authority.

21
Review/Summary

• Why are people skills important in the workplace?
• Do various personality styles affect the
  workplace?
• What skills do employers want in their employees?

22
Review/Summary

• What types of qualities do employers look for in
  an employee?