EIRUS User Group for Reliability and Quality Measurements

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EIRUSUser Group for Reliabilityand Quality
Measurements

• Jan Willems, EIRUS secretary
• Belgacom (TEM)
• tel. [phone] fax [phone]
• e-mail Jan.Willems_at_is.belgacom.be

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Presentation outline

• A picture of EIRUS
• Objectives
• Activities
• Future activities
• Conclusion

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EIRUS
A picture of EIRUS

• User Group of
• Quality and Reliability Measurements
• for all kinds of Telecommunication Products

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A group of PNOs and suppliers
A picture of EIRUS

• Quality is a keyword
• the goal is to improve quality
• Measurement uniformity
• reduces the costs for supplier and PNO
• Cooperation PNO-supplier
• agree on the way to collect and present results
• provide feedback
• discuss improvement plans

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EIRUS
A picture of EIRUS

• Recommendation of EURESCOM P307 project
• Set-up meeting in June 1995
• Rules and procedures
• PNO and supplier membership

EIRUS E-IPQM and E-RQMS Users
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Which measurements ?
A picture of EIRUS

• E-IPQM
• based on IPQM (In Process Quality Metrics),
  Bellcore GR-1315-CORE
• E-RQMS
• based on RQMS (Reliability and Quality
  Measurements for Telecommunications Systems),
  Bellcore GR-929-CORE

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Presentation outline

• A picture of EIRUS
• Objectives
• Activities
• Future activities
• Conclusion

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EIRUS Objectives
Objectives

• implement the E-IPQM and E-RQMS measurements
• formulate a consensus on change requests to
  E-IPQM and E-RQMS to preserve uniformity
• find best solutions and practices
• learn from experiences of other EIRUS members
• provide input to system user groups on the issue
  of quality measurements
• promote the knowledge about E-IPQM and E-RQMS

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EIRUS Members
Objectives

• Belgacom
• BT
• Deutsche Telekom
• OTE Greece
• Swisscom
• PTT Telecom
• Telecom Finland
• Telecom Italia
• Telenor
• Telia

• Alcatel
• Ascom Hasler AG
• Bosch Telecom
• ECI Telecom
• Ericsson
• GPT
• Italtel
• Lucent Technologies
• Nortel
• Siemens

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Telecommunication products
Objectives

• Applicable for all telecommunication products
• Status as of 1997

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Presentation outline

• A picture of EIRUS
• Objectives
• Activities
• Future activities
• Conclusion

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Implementation of measurements
Activities

• Task of each individual PNO - supplier interface
• IPQM metrics during development of the product
• e.g. - Software System Size
• - Test Tracking
• - Milestone Monitoring
• RQMS measurements during operation
• e.g. - System Outage Performance
• - Problem Reports
• - Fix Response Time

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Phased implementation
Activities

• Phase 0 January - June 1996
• 2 RQMS 3 IPQM
• Phase 1 July 1996 - June 1998
• additional 9 RQMS 3 IPQM
• Phase 2 October 1997 - June 1999
• all RQMS, all IPQM

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Why a phased approach ?
Activities

• Learning phase for PNO and suppliers
• Start introduction of E-IPQM/E-RQMS quickly by
  using a small set of measurements
• Requested by the suppliers

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Keep measurements uniform
Activities

• Background
• Some measurements need system specific
  interpretations
• European situation different from USA
• New developments and products
• Evolution in Bellcore

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Keep measurements uniform
Activities

• EIRUS Issue List mechanism
• to manage in a structured way implementation
  problems and questions
• PNOs and supplier can raise an issue, e.g.
• for clarification
• to propose a deviation from Bellcore definitions
• Issues are discussed on EIRUS meetings
• Decisions help PNOs and suppliers

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Working groups
Activities

• to work between meetings on specific topics
• e.g.
• application of IPQM for Object Oriented
  development
• EIRUS procedures
• Measurement topics
• Fault Fix History
• Patches

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Presentation outline

• A picture of EIRUS
• Objectives
• Activities
• Future activities
• Conclusion

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Next meeting
Future activities

• Next EIRUS meeting on 24-26 March 1998 in Rome
• New PNOs or suppliers are welcome
• Agenda
• Status of implementation
• EIRUS Issue List
• Results of working group
• Bellcore tool for IPQM and RQMS
• Phase 2
• P619 Task 4 results

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Information on EIRUS
Future activities

• Internet
• An information package is available upon request
• Rules and procedures
• Membership application form
• General info

http//www.eurescom.de/public/newpub.htm
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Presentation outline

• A picture of EIRUS
• Objectives
• Activities
• Future activities
• Conclusion

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Conclusions
Conclusions

• EIRUS is a useful forum to
• discuss implementation of quality measurements
• learn from and share experiences with other EIRUS
  members
• maintain the interface between PNOs and suppliers
• keep uniformity in the measurements
• to reduce cost for supplier and thus for PNOs
• products with a good quality and at low cost