Keeping Our Patient At The Centre

1
Keeping Our Patient At The Centre

• Margaret Gilligan
• Unit Manager
• Eye J Day Case
• Pre-Assessment Clinic

2
Our Unit

• Day Case Unit
• 16 reclining chairs and trolley bay area.
• Pre-Operative Assessment
• Nurse Led service
• Suite of 4 clinical rooms

3
In The Beginning

• Patients attending the unit have
• increased dependency due to visual impairment
• require practical assistance to move around
  department, and
• often experience mobility problems due to their
  age or other medical conditions.

4
Identifying The Problem
5
Tackling The Problem!

• We aimed to introduce changes that would
• Ensure privacy and dignity is maintained
• Reduce the unnecessary movement of patients that
  was creating anxiety, and
• Ensure an overall positive patient experience of
  the clinic visit

6
The Solution

• All pre-assessment rooms needed to be multi
  functional

Two rooms were completely swapped

• A consulting room became the treatment room
• The treatment room became a consulting room

7
The Result

• Number of steps for the patient reduced to 6!
• Room more aesthetically pleasing
• Total Privacy and Dignity
• Reduced anxiety for the patient

8
WOW A3 Report
9
What Next..

• Continue to keep the patient at the heart of what
  we do and why we do it
• Constantly evaluate our data
• Use the Improving Quality Programme as a whole
  team approach to bring about changes for our
  patients

10

• ..Twenty years from now you will be more
  disappointed by the things that you didnt do
  than by the ones you did do. So throw off the
  bowlines. Sail away from safe harbour. Catch the
  trade winds in your sails. Explore. Dream.
  Discover.. Mark Twain

11
Thank You

• Margaret Gilligan
• Unit Manager
• Eye J Day Case
• Pre-Assessment Clinic