Rutgers University Libraries

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Rutgers University Libraries

• Rutgers Delivery Services (RDS)
• Functional Group
• October 5, 2005

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Todays Topics Presenters

• Nita Mukherjee An Overview
• Krista Dandurand Holds, Requests, Web Document
  Delivery
• Chiaki Yamada PALCI, Inter Library Loans
• Kristen Ko My Account, Media Booking
• Darryl Voorhees Deposit Accounts

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Todays Goals

• To discuss users most frequently-asked-
  questions related to RDS, ILL, PALCI.
• To build a foundation for offering the best
  customer service related to RDS.
• To summarize key RDS tasks for staff.

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What is RDS?

• Provides delivery of Rutgers resources that are
  not at the users local campus library.
• Ensures that users have access to library
  materials throughout the Rutgers community.

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Known Facts

• Users are increasingly demanding remote delivery
  services.
• Delivery of material service is becoming
  universally recognized.
• Designed to serve both off-campus and on-campus
  library users.

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RDS User-Friendly

• From users perspective, RDS is
• Simple
• Fast
• Convenient
• Interactive
• Easy to use

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RDS Beginning to End

• RDS services are both visible and invisible
• Visible user catalog searching, placing
  requests, holds and interactions at service
  desks.
• Invisible behind-the-scenes operation by
  departmental staff.

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Digital Library Initiatives

• On line request forms.
• User initiated holds and requests in IRIS and
  PALCI virtual catalogs.
• Media Bookings.
• My Account features.

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Systems Reports

• Systems generates reports to track holds or
  requests.
• Reports are used for locating items by staff.
• Reports are also essential for tracking various
  problems.
• Sends electronic notices to users.

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The A-Team

• Analyzes and views all new requests.
• Forwards them to service libraries.
• Updates status of requests and replies to user as
  necessary.
• Verifies gaps in collection.

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Interlibrary Loans Borrowing and Lending

• BORROWING resources available to the Rutgers
  community beyond those at the University.
• ILL services also provided for LENDING items to
  institutions outside Rutgers.

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Lending Staff

• Retrieves materials
• Processes holds and requests
• Ensures delivery and packing
• Tracks materials
• Scans articles

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Document Posting Staff

• Posts articles for web delivery.
• Scans articles.
• Creates and maintains deposit accounts.

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Shipping Staff

• Delivery and transport of all library materials.
• Rain or shine throughout the year.

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Receiving Staff

• Prepares items for users to pick up.
• Checks out items at circulation desks.
• Clears items from user records when returned.

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Our Goal

• Provide users with efficient, high quality
  services.
• Share resources to meet the diverse research
  needs of our users.
• Establish and maintain inter-library
  communication and collaboration.

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