Ineo Contaxx Australia Pty Ltd

1
Welcome!

• Ineo Contaxx Australia Pty Ltd

2
Agenda

• About Ineo Contaxx
• Potential Partnership Options
• Your Benefit from Our Experience
• Value Propositions Next Steps

3
About Ineo Contaxx Australia

• Our Vision is to get your brand name out there
  provide you with the best qualified leads

4
History
Ineo Contaxx Australia is a fast growing
appointment setting sales company. Ineo in
Latin translates to begin, so let us begin by
commencing the first point of contact with your
future customer. Ineo Contaxx Australia is the
result of our focus with providing Call Centre
Solutions for your company. Possessing a wealth
in marketing and customer acquisition experience,
implementing results tailored to all types of
business needs. Our Vision is to get your brand
name out there provide you with the best
qualified leads resulting in more sales for your
company
5
Whos Who

• Platon Kaplanidis (Mike)
• Successful ownership and management of businesses
  in retail, customer contact, telecommunications
  and property and finance.
• Belinda Scott
• A wealth of knowledge in the Australian Property
  and Finance industry, sales, telecommunication,
  tourism Call centre management spanning the
  last decade
• Operations Manager
• Staff requitment and knowledge
• Payroll
• Operations management including technical
  support, data management and dialer

6
Potential Partnership Options

• Move Forward Together

7
Potential Partnership Options

• We select our partners who are driven to expand
  their business brand, resulting in increased
  benefits and profits from our experienced sales
  marketing team
• We are here to work tightly together to drive
  your business forward give you the results you
  need by providing feedback about your target
  market, delivering educated and well qualified
  sales appointments that definitely stick
• Get your foot in the door
• We are here for you, you win we win together

8
You Benefit from Our Experience

• Educating your customers by custom fitting their
  credentials to your needs

9

• We pride ourselves in being your company first
  point of contact so we are here to give you
  insightful feedback on market shifts, changes of
  customer needs and back this up with firm
  statistical analysis in all business process

10
Value Proposition Our Next Step Together
11
Systems

• Auto Dialer

12
Dialer

• Knowledge of predictive dialers
• Manual Dialing vs Predictive Dialing
• Manual Talk Time 25 Dialing Talk Time 80
• A SIP based Dialer (is it?), to save time and
  effort in manual dialing. Calls are dialed by a
  Central Dialer, and calls are transferred to the
  agents.
• Using experience and knowledge we reload all
  answering machines back into the dialer to
  maximise your contact.
• high quality voice recording of conversation
  between agent and customer which can be provided
  on demand.
• Multiple Campaigns can be handled from the single
  dialer

13
Interface

• Web-Based Architecture for easy management.
• Real time monitoring of agents Login/ Logout/
  Timeout, for effective Call Center management.
• Comprehensive and customizable reporting to track
  your appointments in the pipeline.

14
Things that sound ok, may fit in somewhere

• Negotiation skills, our commissions are open to
  negotiations
• Securely management of databases
• Reporting and statistical analysis
• Handing of sensitive financial data thru secure
  networks
• Things we can do script and rebuttal speals
• Set up and implementation of your campaign
• Ability to meet strict deadline
• Procedural set up and timely liaison with your
  designated point of contact
• Implementation of KPIs to ensure your deadlines
  are met
• Need to write something about quality assurance
• Credit card transactions thru secure networks
• Customer retention Upsell and cross sell
  proactive sourcing of leads
• Project scoping, evaluation and business process
  analysis
• Customer care
• Compellation of data for statistical analysis and
  reporting to help measure progress towards
  company goals