Small Office Variance

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Small Office Variance (SOV) Course Number
100
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• The main goal of this course is to provide the
  learners with an overview of the Small Office
  Variance model (SOV).
• Upon completion of this course, the learner will
  be able to
• Improve operation efficiency by identifying
  earned workhours and complement.
• Generate reports drilling down to National,
  Area, District, and Unit levels.
• Download and analyze report to identify staffing
  improvement opportunities.

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• Function 4 Variance Programs
• Provide Standardized Performance Assessment
  and Daily Automated Staffing / Scheduling Tools
  at an Operations Level.

• Small Office Variance (SOV)
• Provides earned workload using the same
  nationally established factors as CSV.
• A Postmaster/MPOO level performance management
  tool used to right size complement and identify
  workhour opportunities down to the unit level.

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• SOV Data Sources
• End of Run Automated/Mechanized Volumes
• eFlash Distribution, Box Volumes and Workhours
• Window Operations Survey (WOS) Earned Hours and
  Workload
• WebBATS Callers
• Address Management System (AMS) Routes and
  Deliveries
• WebCOINS On Rolls Complement and MPOO
  Designation
• Facilities Database Hours of Operation

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SOV
CFV
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SOV
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(No Transcript)
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(No Transcript)
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(No Transcript)
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SOV
SOV Summary
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SOV Unit Variance
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FTEE Complement Analysis
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Workhour Analysis
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Workload Analysis
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Productivity Analysis
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Route and Delivery Analysis
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(No Transcript)
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Workload Page
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Workload Page (cont)
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Workload Page (cont)
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Workload Page (cont)
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Business Return Service Worksheet
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SOV
Delivery Admin Page
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Delivery Admin Page (cont)
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Complement Page
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Complement Page (cont)
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Facilities Data Base Page
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What If Page
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Data Stream Page
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Summary

• How should a Postmaster use this tool?

Use these Performance Report data points to
assist you with scheduling the day-to-day
function 4 activities in relation to the current
workload and to capture identified weekly
staffing opportunities.

• How should a MPOO use this tool?

They can review the daily Week-to-Date
performance of units and use the Vital Few drill
down methodology to drive improved performance,
identify improvement opportunities by operation,
and trend actual to earned full time equivalent
staffing performance.
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• Lets see what youve learned about the Small
  Office Variance model.

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• Congratulations!
• You have successfully
• completed the
• Small Office Variance
• model course.