LTE USB Modem

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LTE USB Modem
BandLuxe C50X

• TROUBLESHOOTING
• FOR USERS

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INTRODUCTION
Features
LTE / HSPA Multi-Mode LTE Downlink up to
100Mbps LTE Uplink up to 50Mbps Receive Diversity
and MIMO (2x2) Compact Size Sleek
Design CD-Free Installation Support
microSD/microSDHC Auto APN Matching
Support System
MS Win7 / Vista / WinXP SP3 Mac OS X 10.7 / 10.6
/ 10.5 Linux Ubuntu 11.04
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INTRODUCTION
? LTE USB Modem ? Quick Start Guide ? USB
Extension Cable
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INTRODUCTION
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INSTALLATION
Inserting the SIM Card
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INSTALLATION
Using the Dongle
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INSTALLATION
Connecting the External Antenna
Connector SMK TS9
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INSTALLATION

1. Connect the dongle to your computer
2. Installation Wizard will pop-up
3. Follow the instructions to complete the
   Connection Manager installation
4. Drivers will be installed automatically

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INSTALLATION
- BandLuxe C500 is not displayed in My Computer
? Make sure that AutoPlay is turned on
MS Winows 7
1. Go to Start gt Control Panel gt Hardware and
Sound gt AutoPlay 2. Select the Use AutoPlay for
all media and devices check box 3. In the list
next to the Software and games, click Ask
me every time, then click Save.
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INSTALLATION
- BandLuxe C500 is not displayed in My Computer
? Make sure that AutoPlay is turned on
MS Windows XP
1. Go to Start gt Rungt Enter gpedit.msc, then
click OK 2. Go to Computer Configuration gt
Administrator Templates gt System 3. Double click
Turn off Autoplay and set to Not Configured
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BASIC SET-UP
Have to be active
SIM Card
SIM card can be detected by BandLuxe Connection
Manager. (You may view this at the Home
Screen)
SIM Card is detected
SIM Card is not detected
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BASIC SET-UP
Check signal strength (You may view this at the
upper-left part of the BandLuxe Connection
Manager)
SIM Card
No Signal
Poor Signal
Good Signal
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BASIC SET-UP
Check if device is detected by your computer (You
may view this in the task tray)
Device/ Modem
Device is detected
Device is NOT detected
Check device light (LED) Indicator (You may view
this on the left of the device) RED SIM card
missing, device not ready BLUE
LTE/HSPA/HSPA Pink/Purple GPRS/EDGE GREEN
WCDMA
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BASIC SET-UP
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BASIC SET-UP
Check Network Set-Up (MENU gt Setting)

Device/ Modem
set-up above is suggested
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BASIC SET-UP
Check Access Point Name (APN) (MENU gt
Profile)
Device/ Modem
Create a profile then set to default
fill in Profile name, Number and APN  
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No Device

Try to switch an USB ports or PC/laptop.
Device cannot be detected by computer

Check device manager if device is detected.

Check the LED. If not lighting, it means the
device is broken.
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Initial SIM Card

Check if the SIM Card is properly inserted.
SIM Card cannot be detected

Restart the PC

Insert the SIM Card into other devices to make
sure that the SIM Card is working
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NO INTERNET CONNECTION

If device manager cannot detect the modem, do
hard reset. (un-install and re-install device)

If computer cannot Launch the Connection Manager,
do hard reset. (un-install and re-install the
modem)
Modem cannot be detected By Computer

If all troubleshooting has been applied, modem is
considered defective for repair/replacement.
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NO INTERNET CONNECTION

Remove then re-insert SIM Card in the device.

If No Signal, Change Radio Settings based on your
internet activity
SIM Card cannot be detected by computer/No Signal

If Poor Signal, reposition device and/or change
location of modem to another area and try
connecting again.
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NO INTERNET CONNECTION

Ensure that correct Access Point Name (APN)
supplied by the SIM card carrier.
Can not connect to internet

Make sure that your signal is stable and try
to re-connect to the internet.
Good Signal
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NO INTERNET CONNECTION
Temporarily turn off anti-virus and firewall.
The anti-virus and firewall might be the
possible cause.

Slow internet connection

Check signal strength being acquired by the
device via the User Interface.
No Signal
Poor Signal
Good Signal
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NO INTERNET CONNECTION

Configure the modem settings based on your
internet activity
Slow internet connection
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NO INTERNET CONNECTION

Check computer specifications Recommended
specifications Pentium IV or higher 512 MB of
RAM or higher USB 2.0 port 50 MB free disk space
Slow internet connection
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Error Code
- error 678
? Turn User Account Control off
MS Winows 7/ Vista
1. Go to Start gt Control Panel gt User accounts
2. Uncheck UAC (User Account Control) on Windows
7 / Vista
Connection Manager
3. Go to Menu gt Profile, check settings in
default profile is correct After checking,
press Default on the profile Go back to
main screen (press Home) and press Connect to
check if it can connect successfully
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Error Code
- error 680
? Check the connect Device and Phone Number
Connection Manager
1. Go to Menu gt Profile 2. Highlight the default
profile and then click Edit 3. Click Detail to
view the Properties menu, General Tab 4. Check
modem is BandLuxe Wideband Modem, Phone
Number is 99 5. After checking, click Default
on the profile 6. Go back to Home(main) Screen
then click Connect to check if it can
connect successfully
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Error Code
- error 777
? Uncheck Operator-Assisted Dialing
MS Winows
1. Go to Connect to gt Show all connection 2. In
Connection screen, select Advanced and
uncheck Operator-Assisted Dialing
Connection Manager
1. Go to Menu gt Profile 2. Highlight the default
profile and then click Edit 3. Click Detail to
view the Properties menu, General Tab 4. Check
Phone Number is 99
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Error Code
- error 720
? Check or Reinstall the TCP/IP protocol
MS Winows
1. Reboot LAPTOP/PC 2. If still 720, take C500 to
another PC and try 3. If its working on other
PCs, there might be some problems or disorder
with the PC. Do the System Restore or
re-install the OS then try C500 to see if it can
connect successfully
Ref http//www.modemsite.com/56k/duns720.asp
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Error Code
- error 633
? Make sure you don't have other applications
using the modem
MS Winows
Do the System Restore or re-install the OS
Ref http//www.modemsite.com/56k/duns633.asp
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Error Code
- error 619
? Check the SIM Card and BandLuxe CM-Profile
SIM Card
1. Check the internet access of the SIM Card is
available or not (using mobile phone or
other devices to connect) 2. Check if another
operators SIM Card is accessing the internet
with BandLuxe C500
Connection Manager
1. Go to Menu gt Profile 2. Check APN, User name
and Password in default profile is correct or not
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Error Code
- error 691
? Check BandLuxe CM-Profile and SIM Card Account
Connection Manager
1. Go to Menu gt Profile 2. Check the Phone number
is 99, APN, User name and Password is
correct to the SIM Card or not
SIM Card
1. Check the internet access of the SIM Card is
available or not (using mobile phone or
other devices to connect) 2. Check if account
is suspended or not. If no, call the SIM
operator to confirm whether your account is
suspended or not.
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Install and Connect problem
? If the BandLuxe Connection Manager unable or
fail to install on the PC
- Check if the PC belongs to company, please ask
for help from MIS.
- If the PC is yours, there might be some
problems or disorder. Do the System Restore or
re-install the OS.
? Make sure that the PC without Belkin, Huawei,
Option and ZTE Software installed.
Installing the BandLuxe Connection Manager after
uninstalling them.
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Getting Connection Manager Log
1. Run DebugView.exe
? If OS is Win7/Vista. Run DebugView as
administrator.
2. Next, get the APP path from DebugView
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Getting Connection Manager Log
? Make sure the hidden files and folders can be
visible on the PC
Click on the Organize button in any folder, and
then select Folder and Search Options from the
menu.  Click the View tab, and then you should
select Show hidden files and folders in the
list. Just select that, and click OK.
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Getting Connection Manager Log
3. Go to C\ProgramData\Mobile Broadband
Connection
?(WinXP)C\Documents and Settings\All
Users\Application Data\BandRich\Mobile Broadband
Connection
4. Add a string, write log1, into
preference.ini then, save the file.
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Getting Connection Manager Log
5. Follow the instructions below to get the log
5.1 Plug-in dongle and waiting Connection
manager pop up then close it. 5.2 Run DebugView
as administrator. 5.3 Run BandLuxe Connection
Manager. 5.4 Reproduce the problems with
Connection Manager. 5.5 Immediately after the
failure happens (or as soon as you observe that
it happened), save the .log file in
DebugView to a file name of your choice.
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Contact Us
Drop a mail at support_at_bandrich.com
Also provide us the following information for
assisting you further
1) MSN number(consist of fifteen digit) 2) The
Model, Firmware and Software version 3) SIM
card operator 4) The PC Information(OS,
manufactory, model name) 5) Does the C500 is
working on other platform with the same SIM card
6) Does the SIM card is working with other
device, e.g. mobile phone 6) Error Message 7)
Message displayed on the Home of BandLuxe
Connection Manager 8) The error occurs under
NDIS or Modem Mode (BandLuxe CM Settinggt
Generalgt Connection Mode) 9) BandLuxe Connection
Manager Log