CONRAD HILTON

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CONRAD HILTON
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CONRAD HILTON, at a gala celebrating his career,
was called to the podium and asked, What were
the most important lessons you learned in your
long and distinguished career? His answer
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Remember to tuck the shower curtain inside the
bathtub.
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Amateurs talk about strategy. Professionals talk
about logistics. Omar Bradley
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-1/1/2
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THE RED CARPET STORE (Joel Resnick/Flemington NJ)
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Basement Systems Inc. (Larry Janesky/Seymour
CT)Dry Basement Science (100,000
copies!)1990 0 2003 13M 2010
80,000,000
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The Magicians of Motueka (PLUS)! W.A. Coppins
Ltd. (Coppins Sea Anchors/ PSA/para sea
anchors) Textiles, 1898 thrive on wicked
problems e.g., U.S. Navy STLVAST (Small To
Large Vehicle At Sea Transfer) custom fabric
from W. Wiggins Ltd./Wellington (specialty
nylon, Dyneema, from DSM/Netherlands)
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BE THE BEST. ITS THE ONLY MARKET THATS NOT
CROWDED. From Retail Superstars Inside the 25
Best Independent Stores in America, George Whalin
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JUNGLE JIMS INTERNATIONAL MARKET, FAIRFIELD,
OH An adventure in shoppertainment, begins
in the parking lot and goes on to 1,600 cheeses
and 1,400 varieties of hot saucenot to mention
12,000 wines priced from 8-8,000 a bottle
all this is brought to you by 4,000 vendors.
Customers from every corner of the
globe. BRONNERS CHRISTMAS WONDERLAND,
FRANKENMUTH, MI, POP 5,000 98,000-square-foot
shop features 6,000 Christmas ornaments,
50,000 trims, and anything else you can name
pertaining to Christmas.
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Where the 201,000 new private-sector jobs came
from 51 Small firms41 Medium-sized8
BigSource ADP National Employment Report/March
2011E.g., German MITTELSTAND
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Small (Entrepreneurial) BUSINESS Training Inc.
, a 14-person unit in a 50-person HR department
in a 200M business unit in a 3B
corporationaiming for Excellence WOW! PSF/
Professional Service Firm (See my Professional
Service Firm 50 Fifty Ways to Transform Your
Department Into A Professional Service Firm
Whose Trademarks Are Passion and Innovation.)
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Tom Peters Re-Imagine
EXCELLENCE! e-town Festival Edmonton Economic
Development Edmonton/12 September 2014 (For
more see tompeters.com and our fully annotated
23-part Master Compendium Mother of All
Presentations at excellencenow.com)
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People 1/4,096
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Business has to give people enriching,
rewarding lives
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1/4,096 excellencenow.com Business has to give
people enriching, rewarding lives or it's
simply not worth doing. Richard Branson
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You have to treat your employees like
customers. Herb Kelleher, upon being asked his
secret to successSource Joe Nocera, NYT,
Parting Words of an Airline Pioneer, on the
occasion of Herb Kellehers retirement after 37
years at Southwest Airlines (SWAs pilots union
took out a full-page ad in USA Today thanking HK
for all he had done) across the way in Dallas,
American Airlines pilots were picketing AAs
Annual Meeting)
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If you want staff to give great service,
service, give great service to staff. Ari
Weinzweig, Zingermans Source Small Giants
Companies That Choose to Be Great Instead of
Big, Bo Burlingham
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Wegmans (was 1 in USA) Container Store (was 1
in USA) Whole Foods Costco Publix Darden
Restaurants Build-A-Bear Workshops Starbucks
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Brand Talent.
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Les Wexner FROM FASHION TRENDS GURU TO PICKING
AND DEVELOPING PEOPLE! Limited Brands founder
Les Wexner queried on astounding long-term
success It happened because I got as excited
about developing people as he had been about
predicting fashion trends in his early years
(PARCs Bob Taylor CONNOISSEUR OF TALENT )
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G-E-N-I-U-S Getting more and more cantankerous
(short tempered!) about this Job 1 ( 2 3)
is to abet peoples' personal growth. All other
good things flow there from. My idea of a
gen-u-ine genius breakthrough idea If you
work your heart out to help people grow, they'll
work their hearts out to give customers a great
experience.
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It may sound radical, unconventional, and
bordering on being a crazy business idea.
However as ridiculous as it soundsjoy is the
core belief of our workplace. Joy is the reason
my company, Menlo Innovations, a customer
software design and development firm in Ann
Arbor, exists. It defines what we do and how we
do it. It is the single shared belief of our
entire team. Richard Sheridan, Joy, Inc.
How We Built a Workplace People Love
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Training Investment 1!
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6/2/3 It takes Jerry Seinfeld SIX MONTHS to
develop TWO or THREE MINUTES of new material
(documentary Comedian)
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Is your CTO/Chief Training Officer your top paid
C-level job (other than CEO/COO)? If not, why
not? Are your training courses so good they make
you giggle and tingle? If not, why not?
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Gamblin Man Bet 1 gtgt 5
of 10 CEOs see training as expense rather than
investment. Bet 2 gtgt 5 of 10 CEOs see training
as defense rather than offense. Bet 3 gtgt 5 of
10 CEOs see training as necessary evil rather
than strategic opportunity.
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Bet 4 gtgt 8 of 10 CEOs, in 45-min tour
dhorizon of their biz, would NOT mention
training.
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What is the best reason to go bananas over
training? GREED. (It pays off.) (Training should
be an official part of the RD budget and a
capital expense.)
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1st-Line Bosses (Cadre of) Productivity
Asset 1!
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People leave managers not companies. Dave
Wheeler
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WOMEN RULE! (WOMEN BUY EVERYTHING!)
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Research suggests that to succeed, start by
promoting women. McKinsey Company found that
the international companies with more women on
their corporate boards far outperformed the
average company in return on equity and other
measures. Operating profit was 56
higher. Source Nicholas Kristof, Twitter,
Women, and Power, NYTimes, 1024.13
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AS LEADERS, WOMEN RULE New Studies find that
female managers outshine their male counterparts
in almost every measure TITLE/ Special
Report/ BusinessWeek
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Forget CHINA, INDIA and the INTERNET Economic
Growth Is Driven by WOMEN. Source Headline,
Economist W gt 2X (C I) 28T
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Context 1,000,000
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China/Foxconn 1,000,000 robots/next 3
years Source Race AGAINST the Machine, Erik
Brynjolfsson and Andrew McAfee
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Just like other members of the board, the
algorithm gets to vote on whether the firm makes
an investment in a specific company or not. The
program will be the sixth member of DKV's
board. Source Business Insider, 13 May 2014
A Hong Kong VC fund has just appointed an
algorithm to its board.
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The root of our problem is not that were in a
Great Recession or a Great Stagnation, but
rather that we are in the early throes of a
Great Restructuring. Our technologies are racing
ahead, but our skills and organizations are
lagging behind. Source Race AGAINST the
Machine, Erik Brynjolfsson and Andrew McAfee
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CORPORATE MANDATE 1/MORAL IMPERATIVE 2014
Your principal moral obligation as a leader is
to develop the skillset, soft and hard, of
every one of the people in your charge (temporary
as well as semi-permanent) to the maximum extent
of your abilities. The good news This is also
the 1 mid- to long-term profit maximization
strategy!
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Leading
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25/50
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You Your calendarThe calendar NEVER lies.
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The 4 most important words in any organization
are
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THE FOUR MOST IMPORTANT WORDS IN ANY
ORGANIZATION ARE WHAT DO YOU THINK?
Source courtesy Dave Wheeler, posted at
tompeters.com Employees who don't feel
significant rarely make significant
contributions. Mark Sanborn
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The doctor interrupts after Source
Jerome Groopman, How Doctors Think
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18 seconds!
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I always write LISTEN on the back of my hand
before a meeting. Source Tweet viewed
_at_tom_peters
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EXPERIMENT FEARLESSLYSource BusinessWeek,
Type A Organization Strategies How to Hit a
Moving TargetTactic 1RELENTLESS TRIAL AND
ERROR Source Wall Street Journal,
cornerstone of effective approach to
rebalancing company portfolios in the face of
changing and uncertain global economic conditions
(11.08.10)WTTMSW/Whoever Tries The Most Stuff
Wins
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0/800
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Kevin Roberts Credo1. Ready.
Fire! Aim.2. If it aint broke ... Break it!3.
Hire crazies.4. Ask dumb questions.5. Pursue
failure.6. Lead, follow ... or get out of the
way!7. Spread confusion.8. Ditch your
office.9. Read odd stuff.10. AVOID MODERATION!
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