INFORMATION SEEKING PATTERN IN DIGITAL ENVIORNMENT: A CASE STUDY OF DEPARTMENT OF ADMINISTRATIVE REFORMS

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INFORMATION SEEKING PATTERN IN
DIGITAL ENVIORNMENT A CASE STUDY OF
DEPARTMENT OF ADMINISTRATIVE REFORMS PUBLIC
GRIEVANCES, NEW DELHI
By
Dr SANJAY SETHI


Dr Vinod Gautam
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Department of Administrative Reforms and Public
Grievances, New Delhi (DARPG)

• Apex Body for formulation and Implementation of
  Plans and Making Policies in the Domain of Public
  Administration, Good Governance, e-Governance

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DARPG Library

• Reference Service
• Inter-Library Loan
• Bibliographical service
• E-Resources
• OPAC

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Objectives of the Study

• Frequency of Using Internet by the officers of
  DARPG Library
• Purpose
• Popular websites
• Favorite Search Engine
• Problem Faced

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Users of DARPG Library

• a) UDC
• b) Assistant
• c) Section Officers
• d) Under Secretary
• e) Deputy secretary
• f) Director

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Frequency of Using Inter Net
S.No. RESPONSE No. OF Respondents
1 Daily 48 62
2 Once a week 15 20
3 Once a fortnight 14 18

Total 77 100
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Location of Using Internet by Officers of DARPG
Response No. of Respondents
At own seat 77 100
At Home 23 30
Cyber Café 05 06
Other Place including DARPG library 06 08

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Purpose of Using Internet
Purpose No. of Respondents
1 For Seeking required Information 56 73
2 E-mail 48 62
3 Communication(chatting, Video Conference) 12 16
4 Entertainment 33 43

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Locating Information
Response No. of Respondents
By respondents her/him self 57 74
By subordinate staff 20 26
Take help of librarian 15 19
10
Use of Internet Service
Name of service No. of Respondents
e-mail 77 100
WWW(World Wide Web) 48 62
E-Journal ( Open Access) 06 08
Social Networking 02 02
FAQ 11 14

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Sources of Getting Information about Internet
Websites
Sources NOR
Newspaper 22 29
Journal/magazines 15 19
Friends/Colleagues 53 69
Search Engines 63 82
Library Home page 18 2
Any Other 05 06
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Most used Websites
Types of Websites No. of Resp. N77
Commercial Websites 23 30
Educational/Informational websites 53 69
Entertainment Sites 43 56
News Websites 34 44
Blogging websites 22 29

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Favorite Search Engines
Search Engines No. of Respondents N77
Google 68 88
Yahoo 35 45
MSN 12 16
Rediff 09 12
HotBot 00 00
Khoj 06 8
Bing 08 10
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Problems Faced by the Users
Problems No. of Respondents
Lack of Knowledge about Important sites in the Subject Area 53 69
Lack of Expertise 47 61
Lack of Time 18 23
Frequent Disconnection 05 06
Slow Speed of Net 07 09

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Satisfaction with Internet in Locating Information
Category No. of Respondents
To Great Extent 48 62
To Some Extent 20 26
To Least Extent 09 12
16
Level of satisfaction with Internet Facilities
Available in DARPG
Level of Satisfaction No. of Respondents
Fully Satisfied
Partially Satisfied
Not Satisfied
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Findings

• Use Internet to access Information quickly.
• Browse internet at their own place.
• Well Acquainted with the use of internet
  facility.
• E-mail and www are the most used internet
  service.

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Findings

• Google is the most preferable search engine.
• Not aware about important websites on particular
  subject.
• Satisfied with internet facility available in the
  office premises including library.

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• Thank You