Management Skills

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• Management Skills
• (Day 1)
• Workshop
• ltltTrainers Namegtgt

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LEADERSHIP MANAGEMENT
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Management Leadership?

• Leader - Where are we going?
• Have a Vision of where they want to be and can
  communicate it
• Are inspirational - people follow them willingly
• Manager - How do we get there? What do we need?
• Achieve their objectives by using the available
  resources effectively - including their people

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A Question?

• What do the worlds top tennis players, golfers
  and athletes all have in common?
• Answer - They all have a coach - But why?
• To build on their successes
• To sharpen their skills
• To plan tactics for forthcoming events
• To stay on top in a very competitive world
• Excellence is never an accident

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Question Detective

• A wheel spins slowly to a stop. Beside it, two
  bodies slumped on the ground. A small crowd is
  gathering as uniformed figure crouches over to
  inspect the bodies. What has happened?

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OBJECTIVE SETTING
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Features of Good Objectives

• Example 1 To improve telephone manner
• Example 2 To answer telephone promptly
• Example 3 To answer telephone promptly within 3
  rings, each and every time.

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Objectives

• Achievable What barriers in their mind to
  achieving it? How do you feel about what weve
  just talked about?
• Realistic - How realistic is this objective? Is
  it the most urgent and important at this moment
  in time? What else is on their plate?
• Timed - Do they know when you plan to review?

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Delegation

• Involves entrusting another person with a
  task/project (responsibility) for which the
  delegator remains accountable

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Feedback - The HOW

• Example
• Effect
• Change

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CASE STUDIES