Self-Concept

1
Self-Concept

• Defines who we are
• Values (core) Self-esteem
• Influences our beliefs, goals, expectations,
  perception
• Personality

2
The Importance of Values
Judgment What is right, good, desirable
Content Mode of conduct or end-state is
important
Intensity Ranking of importance
Stability Enduring
3
Types of Values
Terminal Values
Instrumental Values
4
Unique Values of Todays Workforce
Stage
Entered the Workforce
Approximate Current Age
Dominant Work Values
Hard working loyal to firm conservative
Nonconforming seeks autonomy loyal to
self Ambitious, hard worker loyal to
career Flexible, values leisure loyal to
relationships
60 to 75 45 to 60 35 to 45 Under 35
1. Protestant 2. Existential 3.
Pragmatic 4. Generation X
Mid-1940s to Late 1950s 1960s to
Mid-1970s Mid-1970s to Mid-1980s Mid-1980s thro
ugh 1990s
5
Measuring JobSatisfaction
Single Global Rating
Summing up Job Facets
6
Assessing Employee Attitudes

• Surveys
• An efficient way to measure employee attitudes
  (job satisfaction, opportunities to participate
  in decision-making, recognition for efforts, fair
  treatment, etc.)
• Job Satisfaction
• The work itself
• Pay
• Supervisor relations

7
Attitude Surveys

• Attributes of an effective survey
• Anonymity
• People feel more free to express opinions
• Responses are summarized and followed-up on by
  management
• Ensures that employee concerns are heard
• Communicates that participating in the survey
  process is worthwhile
• Clarifies misperceptions
• Pay, benefits

8
Employee Interviews

• One on one interviews
• Conducted by a human resources representative or
  an outside consultant
• Broad questions followed-up with more specific
  questions
• By starting broadly, you avoid falling into the
  trap of assuming that you already know the true
  concerns of employees
• Interviewer records the key aspects of the
  employee interview noting both the good and the
  bad
• Look for and identify consistent themes or
  patterns arising from the interviews

9
Job Satisfaction and Employee Performance
10
Responses to Job Dissatisfaction
Active
Exit
Voice
Destructive
Constructive
Neglect
Loyalty
Passive