What is Systems and Operations Management?

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What is Systems and Operations Management?

• Improving efficiency and quality
• Solving business problems
• Increasing profitability by managing the
  operations of a firm - producing and
  delivering products and services

CAD Design at Cannondale Bicycle
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When operations are managed well

• - costs are low
• - quality is high
• - profitability is high
• Examples
• Taco Bell - saved 40 million in 3 years
• Elevator mirrors in Las Vegas - reduced customer
  complaints about waiting
• Santa Monica freeway repair after earthquake -
  did in 4 months what should have taken 2 years

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Important information

• SOM 120 is not an operations management course
  statistics are used in all options, including
  marketing, finance, accounting, etc.
• As such, SOM 120 should not be used as a gauge of
  what will be learned in other SOM courses
• To test this for yourself, we recommend taking
  SOM 306 before making a final decision on your
  option (as well as 300-level courses in other
  options)
• (Some students take SOM 306 and/or 307 late in
  their degree, after which they wish they had
  chosen SOM as a major -- but by then its too late
  to switch.)

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SOM Majors

• SOM majors benefit from a degree that teaches
  skills in efficiency and quality, which are
  useful in any career

• They also benefit from high salaries and
  excellent job opportunities

Toyota Water Test
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Opportunity

• There are not enough
• SOM graduates
• to fill the jobs that are available

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Opportunity

• Lots of jobs high salaries
• gaining skills for managing efficiently and
• with high
  quality

Opportunity for you
Toyota Inspection
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Some job titles for SOM graduates

• Project Manager
• Purchasing Manager
• Quality Assurance Manager
• Inventory Control Manager
• Production Planner
• Operations Analyst
• Decision Support Systems Analyst

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Some Companies EmployingRecent Graduates

• Amgen
• Baxter
• Rocketdyne
• Countrywide Home Loans
• Eastman Kodak
• Harman Electronics
• Microsoft
• Nestle
• Southern California Edison
• Teradyne

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Operations decisions some examples

• System operation
• Personnel allocate for efficiency
• Forecasting demand
• Inventory management
• Waiting line management
• Scheduling employees and customers

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An Operations Example Modeling Waiting Lines
Multiple Queue
Single queue
Take a Number
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Question Which line-up configuration do you
think gives the shortest average waiting time?
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More operations decisions

• System Design
• Capacity
• Location
• Arrangement of departments
• Providing products and services in an efficient
  and high quality manner

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Basic courses offered by SOM

• SOM 306 Operations Management
• SOM 307 Data Analysis and Modeling for
  Business

Hospital Admitting
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Some courses in the Systems and Operations
Management option

• Global Operations Management
• Decision Support Systems

• Quality Management and Control
• Operations Design and Management
• Manufacturing Resource Planning
• Project Management
• Managing for Service Excellence

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Any questions?

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