University Parking

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University Parking
Dr. Bob Harkins AVP Campus Safety and Security
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AGENDA

• Governance
• Philosophy
• Parking Management Systems
• Parking Mechanics
• Revenue Control
• Enforcement

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University Governance

• Understand Your Campus
• Committees
• Rules / Flexibility

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Parking Philosophy

• Parking Philosophy
• Pathfinding
• Stakeholders
• Co-missioning
• Empowering
• SWOT
• Modeling

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Parking Philosophy

• Vision
• Mission
• Values
• Goals
• Objectives
• Metrics

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Parking Philosophy

• Vision
• Where are we going
• Statement of truth
• Clear and direct
• Touch hearts and minds
• Authentic
• Tangible
• Common ground
• Passionate delivery

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Parking Philosophy

• Mission
• Process may be as important as the end product
• Understand the mission of the echelons above your
  level
• What is critical to their success
• Deal with the four basic human needs
• Economic or money
• Social or relationships
• Psychological or growth
• Spiritual or contributions

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Parking Philosophy

• Values
• How will we act?
• Attitude
• What is important to our organization?
• Desired Results
• CAPIT

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Parking Philosophy

• Goals
• Statements that describe what a unit is going to
  achieve
• Broad statements about what the unit is trying to
  accomplish

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Parking Philosophy

• Objectives
• Statements that describe what a unit is going to
  achieve
• Identify specific measurable activities or tasks
  that the unit will undertake

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Parking Philosophy

• Metrics
• Measurements that will be used to monitor
  progress toward achieving an objective

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Parking Management Systems

• What do you want?
• Must define business practices
• In house / off the shelf?
• Costs
• Security
• Transformation / installation

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Parking Management Systems

• The University of Texas System
• Data Base
• Revenue Tracking
• Permits
• Vehicle Data
• Citations System
• Special Events
• Other Uses

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Parking Management Systems

• Do we sell permits on line?
• Do you hate that time of year?
• Do you have long lines at the start of the
  academic year or busy season?
• Are you spending too much time on
• Data entry?
• Process paper?
• Keeping track of permit issue?
• Provide customer access 24/7
• Allow staff to focus on important tasks

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Parking Management Systems

• Advantages
• Assign based on current business practices and
  rules
• Uniform instructions
• Consistent process
• Easy to control the number of permits
• Reduce hands-on management
• Collection citation payment prior to purchase of
  a permit
• Save data entry and build a data base to track
  process
• Enhance your bottom line

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Parking Management Systems

• Lessons Learned
• There will be frustrations
• There will be errors
• Initially there is a big demand for phone support
• There must be a clear confirmation of the
  completed purchase
• Clearly defined permit qualifications
• Web application must work on all platforms /
  browser types
• Address payment type options
• Identify areas that will generate unnecessary
  phone calls

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Parking Management Systems

• Lessons Learned
• Get the word out
• Application must be secure
• Make certain buyer can only apply once
• Dont allow buyer to complete the purchase
  without providing and e-mail address
• Make certain there are groups outside parking
  that test the system
• Try to break the application
• Look for park speak
• Test with credit cards by running a credit card
• TEST, TEST, TEST, TEST, TEST

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Revenue Control

• Cigar Box
• Or
• Technology

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Revenue Control

• Where there is cash or goods there is the threat
  of Fraud.
• Cash System
• Cashiers
• Equipment
• Permit Parking
• Procedure Manuals
• Audits
• Mine your data

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Parking Mechanics

• Parking Geometrics
• Peak / Off Peak
• Size
• Angle
• Parking for those with Disabilities
• ADAAG
• Size of spaces
• Van / Wheel Chair spaces
• Clearances
• Signage
• Accessibility Path

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Parking Mechanics

• Lighting
• Standards
• Types of lamps
• Security
• Access
• Emergency Phones / Blue Lights
• Cameras
• Environmental Impacts
• Requirements by local zoning
• Special events
• Maintenance

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Parking Enforcement

• Why do we enforce?
• Clear critical areas
• Safety and security
• Increase space availability
• Authority
• Citations
• Numbers paid / unpaid
• Appeals
• Sustained / Denied
• Warning Voids

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Parking Enforcement

• Ticket Enforcement Personnel
• Coverage
• Consistency
• Understandable instructions
• Education
• Equipment
• Appeals
• What do Appeals tell you?
• Policy
• Level of approval
• Quick resolution
• Communicate results

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Parking Enforcement

• Data (DMV)
• Collecting the fine
• Invoice
• E-mail
• Postal mail
• Payment
• Web
• In person
• Outside Collection Agency
• Bar / Registration Hold
• Immobilization Devices

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Parking Enforcement

• Citation Status Summary

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Lessons Learned

• Develop policies
• Communicate
• Be fair and consistent
• Communicate
• Look at the entire process
• Communicate
• Develop options
• Communicate

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University Parking
Dr. Bob Harkins AVP Campus Safety and Security