Learning Management with SuccessFactors

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Learning Management with SuccessFactors
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Agenda

• Introduction
• Business Goals / Benefits gt why do we do it?
• Scope of this Project gt what will we do?
• Project Approach gt how will we do it?
• Project Schedule gt when will we do it?
• Team Structure gt who will do what?
• Next Steps

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Introduction

• Embedded in the Process Systems part of the
  ToBeOne program, the SuccessFactors suite will
  become the cornerstone for a full Talent
  Management Solution for Barco.
• The integration of the SuccessFactors suite and
  SAP HCM results in the HCM Hybrid solution which
  we are currently building.
• The second implementation phase is the Learning
  Management module of SuccessFactors.

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HR / IT Program Schedule 2011 12
Performance Mgt
Int / Ext Training
SuccessFactors
BizX Reporting
Hybrid solution
Reward Management
Recruit ment
PP
Profit Plan Study
Tool still to be confirmed.
SAP HCM
SAP Core HR
Q1 13
Q4 11
Q1 12
Q2 12
Q3 12
Q4 12
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Business Goals

• Why do we do it?

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Business Goals / Benefits of LMS

• AS IS
• Current training application  
• Does not meet the need of customer training
  registration
• No reporting possibility
• Limited ability to add functionality and to scale
• Designed as admin tool user unfriendly
• Not widely used across Barco WW
• Stand-alone system, interfaces non-existing
• Excel sheets to capture data is still used at
  many sites inefficient, unreliable, and data not
  centrally available
• Increasingly demanding quality standards, leading
  to non-compliance issues
• TO BE
• One central database for all training worldwide,
  both for external partners and for employees.
• To improve the speed and quality of management
  decisions, by flexible access to accurate data
• Users and admins experience simplicity,
  transparency and ease of use 
• Attractive and easy access of training data for
  internal and external users
• Userfriendly and efficient system for admins
• Enriched functionality and reporting
• Integrated system

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Scope of the Project

• What will we do?

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Scope of the Project

• The objective of this project is to implement the
  Barco Learning process supported by the LMS
  module of SuccessFactors.
• Two variants of the same process will be used
  depending on the target group
• Learning for internal employees (integrated with
  MyCareer Performance Management)
• Learning for external users (customers, partners)
  as part of Barcos service portfolio (cfr Sales
  Newsletter dd Jan 26th)
• The project team will cover both variants at the
  same time.

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Project Approach

• How will we do it?

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SuccessFactors ENABLE Methodology
ngagement Initiation Formal kick-off, project
planning, software installation.
E
N
ormalize Functionality Identify configuration
requirements
SUCCESSFULIMPLEMENTATION
A
pplication Configuration Configuration, develop
prototype
asic Modifications Integrations, data migrations,
constructing the look feel, testing, QA
B
L
earning Landscape Administrator and role-based
training
nterprise Rollout Go-live plan, readiness
review,production rollout, transition to support
E
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Phase 1 Engagement Initiation

• Prepare Project Plan
• Clearly define tasks, timeline and responsible
  parties
• Project Kick-Off
• Set expectations with stakeholders and confirm
  high level schedule
• Review objectives and critical success factors
• Provide Project Team Orientation
• Provide initial application overview to core
  project team
• Change Management Strategy Workshop
• Guide team through change management planning
  workshops
• Installation of Application
• Conduct installation of LMS application

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Phase 2 Normalize Functionality

• Configuration Workshops
• Map Barcos business processes to LMS
• Make configuration decisions
• Technical Workshops
• Review of technical implementation requirements
  data migration
• Configuration Workbook
• Configuration Workbook documents processes,
  application configuration settings, business
  decisions, functional specification for technical
  requirements
• Milestone Review

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Phase 3 Application Configuration

• Application Configuration
• Configuration of system based on decisions made
  in workshops
• Configuration Verification
• Review and user acceptance testing of
  configuration and evaluation of business
  processes / workflow scenarios
• Results may require changes to Configuration
  Workbook

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Phase 4 Basic Modifications

• Modifications/Extensions
• Discuss team policy for modifications
• System Interfaces / Integration
• Technical design, development, and documentation
  of required interfaces
• Verification and Validation
• Unit and system testing

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Phase 5 Learning Landscape

• On-Site Training
• SuccessFactors Trainer goes to customer site
• Training topics aligned to specific
  implementation
• Training Consulting and Material Customization
• Full analysis of audience, training needs
• Materials can be customized to match Barcos
  functionality and look

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Phase 6 Enterprise Rollout

• Go Live Preparation and Go Live Support
• Prepare production environment
• Develop go live plan
• Implement go live plan and provide assistance as
  required
• Transition to Customer Support
• Formal transition to SuccessFactors Customer
  Support organization for product related issues
  and questions
• Lessons Learned Project Reviews

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Project Schedule
When will we do it?
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Learning Management Project Schedule
System Technical Ready
Kick-off
SOW
UAT
TT Strategy
Configurate
Involve all process owners
Unit Test
Involve HR business partners
System Realization
Testing
Involve Sales Finance key-users
Integration - SAP HCM - MyBarco - Finance
Final data upload
Masterdata activities
Data preparation
Start using LMS
Strategy
Training Material
User Training
Training
Strategy
Communicate
Communication
Project Mgt
SC
SC
SC
SC
SC
February
March
April
May
June
July
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Team Structure

• Who will do what?

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Team Structure Keys to Success

• A multi-disciplinary team will combine their
  skills and knowledge in order to make this
  project a success.
• This project team will consist of resources from
  HRIS, Barco University, IT and SuccessFactors

Steve Cooleman
Diane Leonard
Martine Traen
IT
IT
IT
Stijn Hoegaerts
James Micallef
Sam De Potter
SF
Ravi Prakash
Monique Carpaij
Barco University and HRIS
Trainer (tbn)
Wim Barbaix
Jan Van Acoleyen
Scott Nipper
Rishabh Pandey
Eric Faes
Marieke Schietgat
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Roles and responsibilities (1/3)
Project Steering Project Steering Project Steering
Project Sponsors HR IT
Project Sponsors Jan Diane
Responsibilities Validate the target business processes and success criteria Enforce the chosen processes and tools in his scope Make resources available Monitor project progress to drive it to a successful delivery Make IT resources available Guarantee delivery of IT parts in the project
Steering committee will be updated on regular
basis (every month)
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Roles and responsibilities (2/3)
Project delivery Project delivery Project delivery Project delivery
Project Team HR IT SuccessFactors
Project Team Sam Stijn James Micallef
Responsible and accountable for As Global HR Process Owner Coordination of all business aspects like Organizational changes Translations Procedures Documentation Business training User acceptance testing Internal- external communication Main point of contact for the IT project manager Building his HR project team As IT Project Manager Manage the project (budget, scope, planning, resources, risks) Optimize the business processes within the scope of the project Communicate execute delivery of IT parts in the project Maintain vendor relationship As SF Project Manager Act as the primary point of contact. Deliver detailed Statement of Work (SOW) Coordinate collecting information and bringing in other SF professionals as needed Provide consulting and technical expertise Assist with the System Configuration
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Roles and responsibilities (3/3)
Project delivery Project delivery Project delivery Project delivery
Project Team HR IT SuccessFactors
Project Team Monique Steve / Martine  James / Ravi
Responsible and accountable for As Process Owner Define global HR learning process Obtain approval and buy-in from impacted divisions and departments within different regions (HR, Sales, Finance) Perform user acceptance testing (UAT) Assure end-user training Build HR project team and key-user network together with global process owner Wim Scott Marieke Eric Rishabh As IT BDA / Functional Analyst Optimize the business processes within the scope of the project Coordinate UAT sessions Support creation of training material Create interfaces from and to SF Learning Facilitate workshops Configure tool (together with Barco)