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Internship ReportAbdul Mateen Khan MBA
(Management)(MC070403976) Fall 2009
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Contents
Brief Introduction of the Organization
Organization Hierarchy Chart
Internship / Training Plan
Management Functions
Critical Analysis
SWOT Analysis
Conclusion
Recommendation
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Overview (1/10)

• History
• Service Providing Telecommunication Compony
• Known as TIER4 Pvt Ltd
• Registered in 2007
• Started with 16 employees
• Starting Project NSN Telenor Project.
• Now more then 150 employees
• Working in North, South and Centeral Region of
  Pakistan
• Recent is reputed subcon of HUAWEI Telecom
• Establishing Two new Offices in Multan Karachi

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Vision Overview (2/10)

• TIER4 intend to lead in Telecom Implementation,
  Data Communication, Microwave and All types of
  Transmission and Connectivity.

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Mission Overview (3/10)

• TIER4 committed to achieve its goals and always
  concern to the optimum benefits of clients.
• To develop its professional skills and
  techniques and teams, its managerial strength
  resources will be strengthened.
• TIER4 is capable of managing, all the companies
  and sub-contractors involved in the deployment
  process.

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Types of Services Overview (4/10)

• Telecom Installation
• Testing Commissioning
• Power DG Installation
• Logistic Movement of material

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Business Volume Overview (5/10)

• The portfolio of mega-projects in which TIER4
  has participated since its beginning are.
• NSN TELENOR
• Rollout
• Site Survey TSSR
• Logistic Support
• HUAWEI
• Ufone (Rollout Expension)
• Zong (Rollout Expension Swap)
• Warid (Rollout)
• PTCL(MW Links CDMA)
• Local Site Survey LOS

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How it works Overview (6/10)

• DN Processing and Collection
• Follow up transportation
• Hardware receiving, Verification and RFI
• Team Movements
• Follow up Complete workflow chart
• SOP implementation
• Quality checklist
• Media Patching and call test
• Pre-ATP and DT support
• ATP
• Snags Verification
• Commercial Launch

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TIER4 Work Flow Overview (7/10)
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Achievement Overview (8/10)

• Outstanding Achievement Award 2007
• by Nokia-Siemens Networks

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Achievement Overview (9/10)

• Place in A grade for the 3rd quarter in Ufone
  Project all region 2008.

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Competitors Overview (10/10)
Sr No Names Sr No Names
1 ELTEK Karachi Pakistan 8 IKAN Engineering Judicial Colony Raiwand Road Lahore
2. RELACOM Pakistan (Pvt) Ltd Karachi 9 Wajda International Lahore
3. Haris Co Faisal Town Lahore 10 Watanserve Rwp
4. Enter SES 11 MYSON Engineering System Islamabad
5. NETCOM Solutions (Pvt) Ltd 12 High Rise Pvt Ltd E-8 Islamabad
6. ATL 13 Technocrate Pakistan Karachi
7. Global Technology Islamabad 14 Sifco Engineering Service Multan
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Organization Hierarchy Chart
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Internship Plan/Training Plan
Departments Duration Training Date Schedule Activity
Administration (HR/Store) 4 Week 01 31 Mar 2009 Include study of HR Activities and Store . Recruiting the candidates Selecting the appropriate candidates. Training Development of the employees. Methods use for job analysis. Career Development program. Orientation program policy Performance appraisal. Hiring and Firing
Accounts (Finance/Salary/TA/DA) 2 Week 01 15 Apr 2009 File Management Preparation of invoices of Payments Receipts Preparing of Salaries
Engineering (Tech/QC) 2 Week 01 30 Apr 2009 How operations are carried out in line with safety and quality policies.
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Orientation Task Asigned
Departments Task Asigned
Administration (HR/Store) Engineers and Technical and Admin and staff files management of the attendance records, official correspondence through mails, prepare and issue the appraisal and experience letters documents separately for each network deployment projects equipments/store issuance or receiving record is managed.
Accounts (Finance/Salary/TA/DA) How transaction are electronically made. How invoices are made and claim of payment is made in line with progress made on the project. 70 of payment is made if half of any HUAWEI Corporation China any assignment of project is complete and remaining is made at the end of project. How to prepare salaries and TA/DA of the employees.
Engineering (Tech/QC) how to workflow of TIER4 occurs how quality of services are ensured. Similarly what are the safety and quality instruction regarding TIER4 activities.
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Management Functions
Planning
Organizing
Leading
Controlling
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Management Functions

• Planning
• Planning is setting standards and goals and
  making strategies to achieve those goals.
• Decision-making Process
• At TIER4, there is mixed of centralization and
  some context of decentralization type of
  decisions.
• Organizations Current Strategies
• Sincerity towards responsibilities
• No Compromise on Quality
• Customer relationship
• Quick response , Willingness for Post Services
  demands
• Co-ordination between Management and Field
  Engineers
• Dedicated services, Positive attitude

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Management Functions

• Organizing
• Organizing is assembling and coordinating the
  human, financial, physical, informational, and
  other resources needed to achieve goals.
• Main Office organize all TIER4 administrative
  and technical activities.
• Number of Employee 150 employees
• Organizational Design
• Departmentalization Admin Engineering,
• Span of Control Chief Executive Officer Teams
  Head
• Chain of Command Chief Executive Officer to Teams
  Head
• Centralization Decentralization Both Exists
• Formalization Formal and informal
• Work Specialization Specified job engineers and
  staff
• Managing Change Due to IT, Telecom and very
  nature of services
• along
  with dedication of staff easily manages
• change

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Management Functions

• Leading
• Leading is stimulating people to be high
  performers. It is directing, motivating, and
  communicating with employees, individually and in
  groups.
• Leadership Style
• Chrismatic
• Instrumental
• Participative
• Above leadership style is followed by the top
  management of TIER4 (Pvt) Limited.

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Management Functions

• Controlling
• Controlling involves monitoring progress and
  implementing necessary changes.
• Controlling Operation
• TIER4 is also controlling its operations by
  adopting different control methods, which assess
  how efficiently and effectively an organization's
  transformation processes create goods and
  services. These methods are
• SOPs
• Quality test of installation and commissioning of
  sites
• Quality audit and evaluation criteria of
  different vendors
• Controlling Performance
• Performance Appraisal System
• At TIER4, the performance appraisal system,
  which is followed by the management, is based
  upon results, which the employees are given on
  daily basis.

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SWOT Analysis (1/4)

• Strengths
• Highly qualified young work force
• .Completion of Projects in Required time.
• .Competitive Prices for Installation services.
• Quality control services Professional Expertise
  Proper Engineering services
• Reliable cooperation with Vendors.
• Parallel Telecom Installation operations.
• Installation through properly trained staff.
• Competitive TI rates No additional rates for
  Quality services and Services through out
  Pakistan.
• TI installation service coverage in all sort of
  environment and climate
• Congenial atmosphere for working.
• Chrismatic Instrumental leadership of CEO which
  leads staff to create dedication, interest trust
  among working force.making them as a single unit
  with cooperation and appropriate conduct.

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SWOT Analysis (2/4)

• Weaknesses
• TIER4 has space constraints as for as the land at
  which it is situated.
• High amount of expenditure due to the reason that
  TIER4 has to pay the high rent of the office
  building/store and hostels for work force.
• Improper allocation of financial funds by the
  management.
• Highly centralized decision-making as key
  decision revolves about CEO.
• Organization form is sole proprietorship.
• High turnover of faculty and staff.
• Comparatively newcomer and Smaller in addressing
  market

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SWOT Analysis (3/4)

• Opportunities
• TIER4 is located in industrial area industrial
  linkage can be established for R D purpose.
• New Engineering departments and industrial
  management department are being opened because of
  industry demand such as opening of new offices
  and Multan and Karachi cities..
• TIER4 can provide consultation to local industry.
• Employees can get internship/training in local
  industry.
• TIER4 can enhance its manpower as it is easily
  available due to high education rate in Islamabad.

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SWOT Analysis (4/4)

• Threats
• New institutes are opening in the locality, which
  may become threat for TIER4 in future.
• TIER4 is emerging organization, an entrant to
  industry where already working big organization
  may tackle its market with adopting better
  strategies.

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Critical Analysis

• Key role in planning revolves around the CEO
• Ownership be separate from business entity
• Amalgamated HR Store, Account and Finance
  separation is required.
• Planning in order to have own building,
  transportation and labor..
• Alternative of CEO for handling organizing
  matters
• Management of medical and health coverage matter
• Performance evaluation criteria also need to
  improve

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Conclusion

• Core strength of TIER4 is its all workforce
  working like a single unit
• Involvement of CEO interest and dedication
• Willingness of every individual to go to far
  flung areas for erecting of towers and
  preparation of sites
• TIER4 always prefers individual task outcomes,
  and evaluates the performance of its employees to
  identify the training and development needs,
  performance rewards and employees correction
• Fast pace working system and self discipline
  team.

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Recommendations (1/4)

• Chief Executive Officer must prepare an official
  for doing activities like him.
• There must be a separate building for distinction
  between different levels of individuals
• Proper Management functions need to practice such
  as accounting system and finance system should be
  separated..
• To look store matter proper person with
  experience of handling store should be appointed
• TIER4 is form of sole proprietorship. It should
  make endeavor to partnership organization,.
  Partnership should be made with the indl who
  possess telecom knowledge. In TIER4 partnership
  has some form but other partner is only familiar
  with administration not with telecom sites
  installation and commissioning.

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Recommendations (2/4)

• It must have spacious building as TIER4 is only
  having its infrastructure in two or three rooms
  on rent.
• It has not own its own transportation. To
  facilitate the procedure it must have its own
  transportation and work force to derive them.
• Similarly it has to hire labor from SAM Tours. So
  it should have its own labor along with
  transportation facility to run its business
  activities in all over Pakistan.
• .Recruitment process may be strengthened.
• There is a strong need for training at each
  level.

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Recommendations (3/4)

• There should be involvement of manager operation
  or Dy manager operation in meeting with other
  vendors gaining work for TIER4 so that
  alternative might be there for CEO
• The evaluation process should be strengthened by
  adopting training measure to officer responsible
  for evolution of employees.
• Although TIER4 is focusing on employee
  development, however there is a need for employee
  training especially with respect to the Engineer
  as some of them are new to the field and don not
  know the effective way to deliver their services.

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Recommendations (4/4)

• Opportunities for growth of the employees should
  be created and those striving to avail such
  opportunities may be entertained rather than
  denying and loosing potential individuals.
• An internal search for recruiting the employees
  may be highly beneficial for the institution.
  Such type of activity gives a spirit and
  increases morale of the employees.

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Thank You !