Performance Management Reporting: Quarter 4

1
Performance Management Reporting Quarter 4

• Guide to Q4s reporting
• Key Service Priorities
• Next steps

2
Guide to Q4s Reporting

• There are no Key Service Priorities with this
  status, as end of year reporting
• Target will be achieved in Q1 2006/07
• Target will not be achieved within Q1 2006/07,
  or is no longer applicable. Policy Committees
  will need to formally sign them off in next
  Committee cycle.

3
Key Service Priorities SR Committee
4
S R Key Service Priority Achievements 2005/06

• Learning Development Strategy for staff
  approved.
• Some key posts recruited externally - Director of
  HR Communications, Senior HR Officer and
  Procurement Officer.
• 1.6 million capital receipts generated in
  2005/06 from the sale of property assets
  including The Cedars, Alexandra Rec. Lodge and
  Court Rec. Lodge. This brings 2-year receipts
  from new approvals to 2.7 million.
• Asset Management Plan approved, which includes
  criteria for retention and disposal.
• New Council website went live in December 2005,
  which ensures residents can access the
  information they want quickly and easily.

5
S R Key Service Priority Achievements 2005/06
(Cont)

• The Information Hub (part of Customer Services
  Division) has taken over responsibility for
  managing the public facing outputs and ensuring
  that sections keep their information accurate.
• Completed the Best Value Review of Customer
  Contact. Improvement Plan approved, along with
  the Council's new customer service standards,
  'comments, compliments and complaints' process
  and over-arching Customer Service Strategy.
• Consultation activity has continued during the
  year, and a consultation mechanism via schools
  piloted in March 2006 (using Epsom Ewell High
  and Blenheim). It is anticipated that this pilot
  can be rolled out to more schools in March 2007.
• Services delivered within overall budget targets
  and use of working balance significantly reduced
  in year .

6
S R Key Service Priority Achievements 2005/06
(Cont)

• Efficiency savings approximately 1/4 million
  mainly from procurement, overheads, staffing
• Investment in priorities including contribution
  to CDRP, enhanced cleaning services and
  initiatives for young people
• Strategic capital investment totalling 3.3
  million including a number for major items-
  Longmead Extension (0.4m), ACCP major works
  (0.5m), disabled facility grants (0.5m), Auriol
  Park Pavilion (0.8m) and IT/e-govt (0.2m).

7
S R Targets at Amber or Red

• 1 action at Implementing proposals for
  consulting with young people.
• Pilot Sports Leisure Survey undertaken with 2
  schools in Borough in March.
• Results being analysed reports due to be
  produced in May.
• This target will be achieved in Quarter 1
  2006/07.
• There are no actions at