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???????? QA???

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Title: PowerPoint Author: KITTY Last modified by: Home Created Date: 1/14/2001 1:52:21 AM Document presentation format: – PowerPoint PPT presentation

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Title: ???????? QA???

1
? ? ? ? ??????
Part 1
2
??????

?????? (95?2? )
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???????? QA???

3
??????

???? / ????
????
????
??????
??????(BI)??????

????

??????????(??????????????????)
????????(TS16949,ISO-9001,Ford Q1,MS-9000,)
????
??????

????

?????(????,????,????,????,????)
???????(Turn-key solution)
???????(????????)

????

??????
??????(PDM)?????
?????????????????

????

???????
????????
?????????/??/??????(??????)
????????????????

????

????????????(TQM,SQC,6-Sigma,)
????????????
???????????????
??????????

????

4
??(??)????
5
????
???????? ???????? ????????????? ???????? ????
-- ?/?/?/?/? ??????? ???? ?????????? ????
6
1? ??????
7
???????????
????
?? ??
?? ??
???????
??
??????????????? -Recognize the need
for change -Identify the best resource
to effect the change -Get them on
board and provide all necessary resources
-Give credit where it is deserved !
8
??-??????????
Ford

????

?????
???????
???? ??
???? ?
-??????? -????
T O Y O
T A

?????
??? ?????? ?????
1915
1900
1935
WWII
??????????????,???????,???20???????
9
??-?????????
Ford
???? ??????? ????? ???????
(?????
??????3??? ????)

???????????
-??? -????? -???? ?????
?? ??,??, ????,? ??
????? ??
T O Y O
T A
???? ??????? ??????

?TPS,?? ?????

???
???????????
??????
1945
1973
1980
??????,?????????? ????????????????
10
?????
1????? ?????
2????? ?,????? ??????
5???? ???
??
3????? ????? ?????
4?????
11
???????

INPUT
OUTPUT

????
CONTROL
12
2 ??(??)?????

S???
Q???
C???
D???

13
? ?

???????
1????????????????????????
2??????????????????????,????????
3????????????,?????????????,?????????

14
??

???????
????
???????????
????????
??????
?????????
?????????

15
???????
Ratality
?? Severe lnjury
?? Minor Injury ?? Near Miss
???? Unsafe Acts ?????
Result ??
Behavior ??
16
????
????/??,?????? ???????
????????
????????
Activities Employees Can Perform ????????
????????
????????????
?????????
????????
??????
????????
??????????
??????????????????? ?????????? /
???????, ?????????????????? ???
Results ??
?????
17
??????????

1??????????
2???????????????
3???????????
4?????????????
5?????????????????????
6???????????????
7??????????,???????

18
???????????

??
???,???????????????
??
????? / ???????,?????????????????,????????????????
?
??
???????,??????????????-???,????????????????????,??
?????????,???????????????

19
?????????

?????????? ??
???????????

20
?????????

????????
?????
??????

?? Safety
21
??????

???????????
--????
--????
--???????
--???????
--????

22
???????

?????
?????????????
?????
?????????????

23
????

??
???????
???
????,????,????/??
???
??????????/??/??/????

24
?????????

?????????
???????

25
?????????

1????
2?????
3??????????
4????

26
????????

1???????????????
2?????????????
3??????????
4??????????

27
?????????

1?????
2?????
3?????
4????????
5?????????
6????????
7????????????

28
????????????

1???????????????
2??????,????????
3?????????
4??????????????????
5????????
6????????

29
?? ???????

1????????
2?????????
3???????????
4????????

30
?????????

1?????
2??????
3??????????
4???????

31
??????????

1??????????
2???????????????
3???????????
4?????????????
5?????????????????????
6???????,???????
7??????????,???????

32
????

1???????
2?????

33
??

????????????????????

34
??????????
?? (???)
Firestone ?? ????
?????? (Sudden Acceleration) ????
35
????

????????
????

36
????????

??
???????????,???????????,?????????????????
??
????????

37
??????
Accept ?? Build?? Ship??
Do not ??
A Defect ??
?????????
38
???????
??????????????????,???????
?????????,???????
??????????
??????????
????????????
???????????
39
??

-?????
-????

40
??
?????????????
??????
Defect ??
Upper Specification Limit ????
Lower Specification Limit ????
41
??????????

??????-??????

??????? ?????? ????
42
?????????

??,??,??,??,????????

????????
??

??????
???????
?????????

43
WHO IS RESPONSIBLEFOR QUALITY?
WHO IS RESPONSIBLEFOR QUALITY?
WHO IS RESPONSIBLEFOR QUALITY?
???????
44
ME?????
45
????????
???????
?????? ????, ????????
?????, ?????
????? ?????? ????
???? ?????
46
???????
Process A
Process A
Suppliers ???
You ?
Customer ??
back
forward
??????C ??B????? ??/?????? ??????
??? A ?? B ??????
47
????
???? ???? ???? ???????
I S O ?
? ? ? ? ?
48
??????
?? ?? ??
??? ?
???
????
????
??
??? ???
SIP ??? ???
DIQS/ GCA
??
Feedback
??
????????
??????? ?????? ??????
??
??????
???? (?????)
49
??