???? Business Reengineering

1
???? Business Reengineering

• ????.?????
• ???
• mailto ckfarn_at_mgt.ncu.edu.tw
• http//www.mgt.ncu.edu.tw/ckfarn
• 2003.03

2
?????????????
??? ????
???
??? ????
??????????????????
3
?????????????

• ?????,??????????????
• ?????????????
• ??????,??????????????,??????
• ???????????????????????,????????????

4
?????????

• ???? 2.50-3.50
• ATM 1.00-1.50
• ???? 0.08-0.40
• ???? ?? 0.50
• ???? ?? 0.12

????EC and the Challenge for Australia
Companies Dr. Paul Tusmey,
CEO, National Office for the
Information Economy, 1999?6?
5
???????

• ?????????????????????????
• ?????????????

6
????????????
???
???

• ??????

7
?????????????
???
???

• ??????????

8
??????????
? ?
9
?????????????

• ???
• ???
• ??????

10
????????
??????????????,???????????

? ?
11
??????????
??????????
? ?
12
????

• ?????????????????,?????????????,???????
• ?????
• ?????????????????????
• ??????????
• ???????????
• ?????
• ????????
• ????????
• ??????????????

13
???????

• ?????????
• ????????
• ?????????
• ??????
• ?????
• ?????(???????)
• ??????
• ????

14
????????

• ????????,???????????????,??????????????????????
• The fundamental rethinking and radical redesign
  of core business processes to achieve dramatic
  improvements in critical performance measures
  such as quality, cost, and cycle time.

Source Adapted from Hammer and Champy,
Reengineering the Corporation, 1993
15
????????
????????
16
????

• ????
• ?????????
• ?????,????

17
?????????????(?)
Purchasing
Vendor
Purchase order
Goods
Receiving
Copy of purchase order
Receiving document
Accounts Payable
Invoice
Payment
Source Adapted from Hammer and Champy, 1993
18
???????????(?)
Purchasing
Vendor
Purchase order
Goods
Receiving
Purchase order
Goods received
Accounts Payable
Data base
Payment
19
?????BPR???

• ?????????????
• ???????
• ????
• ???????????
• ???????????????

20
??????????
??
21
??????????
??
22
????
23
????
????
???? ????????? ??????????????????
??
??
??
??
??
??
??
??
??
??
24
???? 2

• ??????
• ????????????????
• ??????
• ????????????
• ???????????
• ????
• ??????????
• ??????,????????????????????

25
????

• ????
• ?????24?????
• ?????????????
• ?????????????
• ??????????
• ?????????
• ????????????????

26
??????(?????)
????

• ??????

??
?????
??
12?
10?
????
??
4?
6?
1213?
27
??????(?)

• ????????(????)
• ??? ?????????(????)
• ?????????95?????,????????????,?????????????
• ???????????,???????????

???? ???? ?????
?? ? ??? 12?
?? ? ??? 6?
28
?????????????
??
????
?????
????
????
???
???
??????? ??? (??????)
????e?
? Collaborate
??????? ?????? (?????)
??????? ????? (MRP??)
29
????????-?????
A?? ? B?? ? C?? ? D?? ? E?? ? F?? ? G?? ?
30
????????-?????
31
BPR ????

• ????????,??????????
• ??????????????
• ?????(???)???,????????
• ????????,????????
• ?????????????,???????
• ??????????,?????????
• ??????,?????
• ??????

32
???? BPR

• ?????????
• ?????????????,????????????
• ????,??????
• ?????????
• ???? BPR ??
• ????????????
• ??????

33
???????
???? ?????
?????
BPR-LC??
????? ?????
??????
????? ????
????
??????? ????????
????
????? ????
??????
???? ??
?????
???? ??
????
???????????????
34
BPR???,??

• ???????
• ????
• ????
• ????
• ?????
• ??????

35
KPI Key Performance Indicators

• ??????
• ???????????????
• ??????????????????????????

36
KPI??

• ???,?????
• ??????????
• ????????????????!
• ??????????????
• ?????????
• ?????,???????,??????!!

37
???????????KPI

• ??????,??
• Time to market????????
• Time to volume
• ????
• ????
• ??
• ?????????
• ???????????
• ??end-to-end???
• ????(????)???(???)

38
KPI ????

• ???????????
• ???????
• ??????KPI,????????
• PI ? KPI ????
• ??????? PI
• ????????KPI
• KPI????????????????????????????????,?KPI?????????

39
KPI??????

• ?????????
• ?????????????????
• ???????????
• KPI?????????????????
• ???????????????,?????????,???????????????????KPI
  ???
• ????
• ???
• ??????????????????,??????????,?????KPI

40
end-to-end???

• ????????????,??????????KPI
• ?????????
• ?? PI ?? KPI
• ??????,???????????????(BPR),????????end-to-end????
  ???????????
• ??end-to-end???,???????????????,?????????

41
KPI ??????

• ????????KPI(???????)
• ?????BPR?????
• ???????
• ???????(??????)
• ??????????,????
• ??????????

42
KPI ???

• KPI?????
• ????
• ????
• ????
• ??????
• ??????????????
• ???????????????
• ???????????
• ??????????
• ???????????

43
???????????? KPI ?
-47-
44
????

• ??KPI??????????
• ??????
• ??KPI???
• ????????????

45
???????????

• ?????
• ??
• ?????????
• ???????
• ???????????
• ?????????
• ???????
• ????

46
??????????
????
??????
8X
????
????
BPR, ????????????
4X
????
2X
??? ????
X
TQM CPI
??
????
?????
??
????
TQMTotal Quality Management
CPI Continuous Process Improvement
47
???????BPR
???? ?????

??????? ????










???? ??





????
48
?????
???? ??????? ?????? ??????? ?????? ??????????? ???
????? ???????? ???????
59
40
38
37
27
26
24
16
12
49
???????

• ?????????
• ??????????????
• ??
• ????
• ???????
• ?????????
• ????,????
• ???????????

50
?????

• ????????
• ??????????
• ???????
• ???????
• ????????
• ????????
• ???????
• ??????????

51
?????

• ??
• ??
• ????
• ????

52
???????????

• ??
• ??????
• ?????(????)???
• ?????????
• ????????????
• ?????????
• ?????
• ?????????????
• ?????

53
?????

• ???????
• ??
• ??????
• ???
• ??
• ????
• ????

54
????

• ?????
• ??????
• ???????
• ?????
• ???????????
• ???????
• ????????????
• ????

55
?????

• ???????????
• ???????,???????? (KPI)
• ?????
• ????

56
???????

• ??????
• ????
• ???????
• ??????
• ??????????
• ????????