head

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Web-based Training (WBT) PRIMER
Sponsored By Baylor PIT Program
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Our Agenda Today

• Jim Moshinskie, Ph.D.Diane WellingMichael
  ReimerChris ParkAshley Hamilton
• What is Web-Based Training
• Experience An On-Line Course
• Build Your Own Course

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Performance ImprovementTECHNOLOGIES
http//hsb.baylor.edu/html/tech

• Systems Approach
• Needs Analysis
• Competency Based
• Web-based
• Videoconferencing
• Computer-based
• Evaluation

Baylors Hankamer School of Business Waco, Texas
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Our Presenters Today

1. Diane Welling
2. Ashley Hamilton
3. Michael Reimer
4. Chris Park

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Building Your Web Strategy
Stand Alone WBT
Blending
Learning Portals
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Teachers May Feel Threatened
Scared of technology
Like being in charge
Change Again!
No time
Lose My Job
Lose my credibility
Skeptical of the Real Value Added
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Explain(Receptive Architecture)
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• Presents thecontent to the learner
• LearnerabsorbsNo interaction

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Exercise(Directive Architecture)
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• Simulations, Practice Exercises
• Case studies
• Games
• Authentic problems
• Reflective problems
• Get the student involved, engaged,
  interactive!Program provides feedback to realign
  training.

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Exchange(Guided Discovery Architecture)
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• Chat rooms
• Bulletin board
• Email
• LISTSERVs
• Audio Streaming
• Video Streaming
• Collaborative (group)
• Trainer facilitates,moderates, coaches

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Explore(Exploratory Architecture)
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• Links to WWW searches, Index,Research
• Off line assignments
• Microworlds - avitars
• Discovery
• Databases
• 3-D Simulations
• Virtual Spaces

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II. Developing Content for WBT

1. Find the content to be taught using WBT
   Teachers guide Workbook Expert Videotape
2. Break all of this content into 5 specific
   learning outcomes I will tell you about these
   5 outcomes now.

Possible Sources ofinformation
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TACIT (Unclear) Unconscious Competence(In the
head of the expert, SME)
EXPLICIT (Clearly Defined) Conscious
Competence(So every student will understand)
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2 Types of Tasks
1. Procedures
2. Principles
3. Concepts
3. Concepts
4. Facts
4. Facts
5. Process
5. Process
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Any Job
COMPETENCIES (Nouns) e.g., Administrative,
Communicative, Analysis, Process
Management, Interpersonal, Problem
Solving, Project Management, Knowledge
Function
Function
Function

• Task
• Task
• Task
• Task
• Task
• Task

• Task
• Task
• Task
• Task
• Task
• Task

• Task
• Task
• Task
• Task
• Task
• Task

SPECIFIC JOB OUTCOMES (Verbs) 1. Procedures 2.
Principles Requires the Knowledge of3. Facts,
4. Concepts, 5. Processes
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Lawn Supervisor
Administrative
Daily Duties
Preventive

• Conductsmeetings
• Evaluatesstaff daily
• Plans theBudgets

• Scheduleswork times
• Handlespayroll
• Trains
• Buyssupplies

• Monitorsvegetation
• Monitorswater levels
• Tries new products

Each of these are either a Principle or procedure
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What are Procedures?

• Exact Steps
• Done the same way same outcomes

Drive a forklift. Fill in a policy. Calculate
insurance rates. Insert a needle into the
patients arm. Shake hands warmly. Deliver mail.
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How to teach a procedure in WBT

1. Introduce the exact routine
2. Explain any supporting material
3. Explain the steps (action tables and decision
   tables)
4. Demonstrate the procedure clearly(Video,
   graphic, audio, animation)
5. Let them rehearse it (part ? full)
6. Provide honest feedback

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HOW TO HANDLE PURCHASE ORDERS Step
Description 1 Get a number
from AC 2 Write number on form
3 Place in the IN box 4
File
PROCCEDURE - Linear - the Know
Combine Diagram and Table
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Test the connect Explain to the customer Turn
system on Check the address Connect to the right
codes Install lid over box Place box near panel
Procedure - Present - the Do
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What is a Principle?

• Non-routine tasks requiring employees to
  translate guidelines that fit a situation
• Varies according to the situation - use their
  best judgment
• Adapt to the need thinkHow to handle an
  angry customer?How to respond to an
  employeewith a personal problem.

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How to teach a Principle in WBT

1. State the principle
2. Present the guidelines
3. Demonstrate (modeling)
4. Show examples and non-examples
5. Provide practice simulations (simple ? hard)
6. Use case study, simulations, video, audio
7. Connect to expert, get feedback, let learner
   reflect and try again.

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research
my way
communicate
learn
How to Overcome an Objection Sales objections
can be overcome when FisherScientific consultants
use a customer-centered approach to
sales. HOW? 1. Listen to their needs. 2. Ask
specific questions. 3. Clarify responses. 4.
Position appropriate products. 5. Stress our key
sales points.
The Principle
Compose answer here, then ...
The Guidelines(Each leads to procedures)
Present - the Know
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research
my way
communicate
learn
I would stress the high quality purity
that FisherScientific offers to our medical
clients. This is something that EM solvents can
not produce, and this purity is so darn
important to medical researchers.
Compose answer here, then ...
Click Feedback
Exercise - the Do
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research
my way
communicate
learn
Feedback from Expert True, EM solvents have
been around for a long time, but their purity
standards are not as good as ours. In medical
research, the purer the solvent used in
experiemtns, the least chance for false
conslusions.
I would stress the high quality purity
that FisherScientific offers to our medical
clients. This is something that EM solvents can
not produce, and this purity is so darn
important to medical researchers.
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How to Make a Good Investment
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What is a fact?

• A ONE OF THE KIND THING
• Zip Code Phone Number Form Number Conversion
  Factor
• Use text, diagrams, tables, video, mnemonics
• Provide repeated rehearsals (drill practice)
• Link to job aid

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research
my way
communicate
learn
DRESS CODE For weekday sales calls, all male
associates will wear 1. Light-colored Suit 2.
White shirt 3. Blue tie
Compose answer here, then ...
FACT - Present - the Know
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research
my way
communicate
learn
DRESS CODE Is this employee properly dressed for
a weekday sales call? O YES O NO
Compose answer here, then ...
FACT - Exercise - the Do
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What is a concept?

• MULTIPLE VERSIONS EXISTCONCRETE Chair Car
  Sales Call Associates dog houseABSTRACT
  Vision Integrity Leadership
• Define critical features (What are)
• Give examples
• Show non-examples
• Use analogies (pie chart)

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CONCEPT Company Vision
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CONCEPT Company Vision
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What is a process?

• An activity done in stages
• Divides into Procedures and Principles
• Provides support information big picture
• Can be lesson or course
• Can provide structure for modules

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Your Role
Process Flow Diagram
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Blend WBT with Classroom

• REMEMBER-job aids-diagrams-printed
  materials-acronyms-do on the job-repeat
  practice-help options

• APPLY-on-line tests-classrooms, labs-link to
  CDs-in the field-3-D simulations-before
  examiner-with a coach

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The Mechanics Of
DESIGNING
G
OOD WBT
Presented By Chris Park
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Instructional Systems Design (ISD)
ProcessConsisting of 8 Stages
1. Assess Needs
2. Analyze the Task
E V A L U A T E
Analysis And Design
3. Write Objectives
4. Develop Assessment
5. Develop the WBT
Development
6. Try Out / Revise
7. Implement
Practice should be at learning objective
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Stage 5 Develop the WBT
EVIEW RELATE
VERVIEW
RESENT
XERCISE
UMMARIZE
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R Review Relate topic (scaffolding) Review prerequisites
O Overview Give the agenda List terminal objectives Tell why important
P Present Present the process (Zoom in) Present principles and procedures Present support information (sidestream)
E ExerciseExchangeExplore Ask application-level questions Provide guided simulations Allow collaborative interactions Encourage searches (portals, IA) Facilitate brainstorming, share ideas
S Summary What have we learned? How can we use it on the job? Anchoring
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WBT Must Have Interactivity

• Place close to know screens
• Provide practice Moves from STM to LTM faster
• Start simple, then complex cases
• Score tests to levels 5 content
• Vary the sequenceROEPS, EROPES, ROPEPEPES

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My Way
Research
Learn
Communicate
Sub Heads
White Spaces
Simple Graphics
Active Voice
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• Web pages should employ scannable text,
  using
• highlighted keywords (hypertext links typeface
  variations and color.),
• meaningful sub-headings (not "clever" ones.),
• bulleted lists (like this one),
• one idea per paragraph (users will skip over any
  additional ideas if they are not caught by the
  first few words in the paragraph.),
• the inverted pyramid style, starting with the
  conclusion, and
• half the word count (or less) than conventional
  writing.

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Stress Management
Stress is a common problem in the
American workplace today. Every company has it
whether we like it or not. Resolving any stress
issues in our jobsite begins with your
recognizing your personal symptoms
promptly. After you recognize your stress signs,
it is time for you to seek a cure. First, we
suggest that you talk with your supervisors about
your concerns and ask for their advice. They are
a nice bunch of professionals who will help you
beat stress. Another way to beat stress is to
improve yourself physically -- we all need that.
We suggest that you exercise extensively daily
and always eat right. This alone sometimes
resolves stress.
The 10-10 Rule Chop Out 10 of the
Words, then Chop Out Another 10
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Process
Stress Management Begins With You
Sub Heads
RECOGNIZE Resolving any stress issues in the
workplace begins with recognizing symptoms
promptly. DISCUSS Talk with your supervisors
about your concerns and ask for their advice.
They want to help you. EXERCISE Take care of
yourself physically - Exercise daily and eat
right. This alone sometimes resolves stress.
White Spaces
Short Sentences
Link to More
Click the bulb for more ideas on stress
management.
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MANAGE STRESS BETTER
RECOGNIZE
EXERCISE
..daily for a healthy body.
..the symptoms early.
DISCUSS
..concerns with your boss.
TELL ME MORE
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Computer-Mediated Conferencing (CMC)
Synchronous
1
Asynchronous
2
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Synchronous Instruction (Chat)

• Teams do best (Group work)
• Learners tend to play - Stay serious
• learners like knowing this resource is available
  
• Share best ideas
• Use ROPES

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Asynchronous Instruction
BULLETIN BOARD

• Announce protocols limit to specific topic
• Get trainer or SME to participate
• Include Lunch Room for small talk
• Include Frequently Asked Questions
• Put test questions from discussions
• Share best ideas with all of class
• Set times, establish expectations
• Note Women and quiet students more responsive

www.egroups.com/group/BaylorAdvertisingGroup
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Topics
Aggression December 15, 1998
Paul Kilgore Assertiveness
December 22, 1998 Ara Ohanian
Who Sent What, When
The Message
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A Process
Collect
Distribute
Organize
Distill
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Research So Far

• Have a reasonUse a champion-leaderTrain
  participantsEveryone contributing
• Field of Dreams does not work.
• Prior experience is not a predictor.
• Users feel they learn individually.
• Students were more enthusiastic about aclass
  that used exchange capabilities (Graziadei, et
  al, 1999)

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ISPI Rules of Thumb
SYNCHRONOUS ASYCHRONOUSChat
Web Boards

• Teaches procedure
• Provides stable content
• Meets practical limitationsAnywhereAnytime

• Contributes to the teamsobjective (Think Tank).
• Needs plenty of interaction - Whatdo you think??

www.lucent.com/cedl/thoughts.html