Chapter 3: using data to improve organizational processes

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Chapter 3 using data to improve organizational
processes

• Jamie Duffy
• ETM 568/ Dr. Burtner

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Presentation Summary

• Acronyms
• Satisfying the Demanding Customer
• Showing the Numbers
• Case Example Housekeeping
• Overview

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Acronyms

• AMI- Acute Myocardial Infarction
• CDC- Centers for Disease Control and Prevention
• CEO- Chief Executive Officer
• CMI- Case Mix Index
• CMS-Centers for Medicare and Medicaid Service
• EBM- Evidence-Based Medicine
• ED- Emergency Department
• ICU- Intensive Care Unit
• IV- Intravenous Antibiotics
• JCAHO-Joint Commission on Accreditation of
  Healthcare Organizations
• LOS- Length of Stay
• PDCA- Plan Do Check Act
• PO- Oral Antibiotics

Measuring Health Care Using Quality Data for
Operational, Financil, and Clinical Improvement
by Yosef D. Dlugacz
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Satisfying the Demanding Customer

• The values of evidence based medicine is more
  than an act of compliance, it is the right thing
  to do.
• Data provides information that explains why, and
  why not, events occur.
• Patients do their homework and know what to
  expect.
• Offer value that will satisfy patients.

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Showing the Numbers

• Numbers can usually quantify even extremely
  abstract concepts.
• The patient is the only one who can evaluate
  individual pain levels.

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Case Example Housekeeping

• Data was collected measuring the length of time
  it took to clean a room and to turn over the room
  properly to patients.
• Control charts gave a sense of what constituted
  efficient turnover and insufficient turnover,
  which allows for future goals to be set.
• Realized that bed turnover had an effect on ED
  waiting time.

Measuring Health Care Using Quality Data for
Operational, Financil, and Clinical Improvement
by Yosef D. Dlugacz
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Overview

• Rely on data to improve market share and monitor
  the provision of good services.
• Rely on data to maintain the efficient use of
  resources.
• Rely on data to ensure that patients receive
  evidence- based care.
• Rely on data to promote improved accountability
  from staff.
• Identify problems and evaluate solutions.

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THANK YOU!
Measuring Health Care Using Quality Data for
Operational, Financil, and Clinical Improvement
by Yosef D. Dlugacz