NJ 2-1-1 Addictions Hotline

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NJ 2-1-1Addictions Hotline
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• Offers access to health, human service and
  government
• programs, preparedness information, and beginning
  November 1, the 2-1-1 Addiction Services Hotline.

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Finding help should not be difficult

• 2-1-1 reduces confusion, frustration and
  unnecessary delay in getting help and improves
  use of community resources by directing people to
  appropriate services quickly.
• The same service delivery goals are in place for
  the Addictions Services Hotline.

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Using 2-1-1 as an Addictions Hotline

• DAS joined the Department of Human Services
  partnership with 2-1-1 to include Addiction
  Services. This service will compliment existing
  programs such as
• Kinship Navigator Program
• Housing Resource Center
• End Hunger NJ NJ Find a Ride web sites
• Earned Income Tax Credit
• Boardinghouse Complaint Portal
• Psychiatric Bed Availability Portal
• Two methods for accessing the 2-1-1 Addiction
  Services Hotline
• Original 800 (800- 238-2333) Addictions Hotline
  number will be answered by an Addiction Resource
  Specialist
• Calling 211. There they will be offered
  addictions information and transferred to an
  Addiction Resource Specialist as appropriate

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Provide service by leveraging the existing 2-1-1
infrastructure

• 24 hour access to human services , health, and
  community resources, emergency preparedness and
  disaster response resources 365 days a year
• Multilingual access (170 languages)
• Accessible for the hearing impaired (TTY and Live
  Chat)
• National IR standards AIRS
• A state of the art database of NJs community
  resources topical resource pages
• Instant Messaging Capability
• Available online at www.nj211.org
• -

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Goals of the Enhanced Addiction Services Hotline
Model

• Reach underserved populations through 2-1-1
• Increase positive outcomes of those seeking
  treatment
• Utilize the existing system to address barriers
  to treatment through linkage to other services
• Training educational hours opportunity for
  LCADC/CADC candidates
• Utilize staff trained in screening tools to
  ensure that referrals will address callers unique
  needs adequately
• Collaborate with providers in NJ to improve the
  quality of referrals

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Benefits of Model

• Licensed professional overseeing the process from
  inquiry to treatment
• 2-1-1 Callers have different demographics then
  Addictions Services Hotline callers so capturing
  a new audience
• Leveraging 2-1-1s relationship within state
  departments and the local United Ways and 13,000
  programs within their database of services
• Support services referrals, follow up and
  targeted referrals are expected to decrease
  client drop out and increase engagement at all
  levels
• Using clinical and financial screening tools,
  client referrals can be made to the most
  appropriate services and providers
• Offering referrals and connections to support
  services will break down concrete barriers to
  treatment (eg. Language, transportation, etc)
• Follow up calls to clients to check in on their
  progress and reconnect them to referrals is
  integral to the engagement process.

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Looking Forward

• Regional Provider Orientations from 930-1230 to
  share the vision and referrals process
• 10/14/10 Camden County Emergency Training Center
• 10/22/10 Morristown County Public Safety
  Training Academy
• 10/28/10 NJ Department of Human Services
• Affiliate Agreement Defining Roles and
  Responsibilities
• Offer to meet one on one with any provider to
  further explore collaborative opportunities
• Allow for feedback and adjustments in protocol
  and referral process based on experience

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Questions???

• Laura Zink Marx lmarx_at_nj211.org
• Dial 2-1-1 ext 4004 or 1-877-652-1148
• Ana Guerra aguerra_at_nj211.org
• Dial 2-1-1 ext 4225 or 1-877-652-1148