Understanding

1
Faith Hope Love

• Understanding
• Anticipation
• Expectations
• Confidence
• Patience
• Humility
• Belief

2

• Group Leader Instructions
• Ask Open-ended Questions
• Wait for a Response
• Get Everyone to Participate
• Keep Track of Time
• Give Recognition
• Keep Yourself Out of It
• Find Key Points, Summarize
• Listen for Ideas First

3

• Communicating Emotions
• Small Talk
• Talk About Things and People
• Reveal Your Opinions, Thoughts, and Ideas
• Your Emotions Talk
• Talk About The Way You Feel and Who You Are
• Peak Communications

4
Emotional Responses 1. Im Going to Act the Way I
Feel 2. Youre Going to Act the Way I Feel 3. I
Cant Help the Way I Feel Right Now, But I Can
Help the Way I Think and Act
5

• Three Ways to
• Solve People Problems
• 1. Change the situation.
• 2. Change the person.
• 3. Change yourself.
• Which solution is easiest?

6

• Understanding Others
• Be tolerant of others.
• Dont expect people to be perfect.
• Be sure you WANT to understand people.
• Look for the good in others.
• Learn to love the unlovable.
• Hate the thing, not the person.
• Get all the facts.
• Have empathy.
• Control your attitudes.
• Develop a mental image.

7

• Motivation Power
• Quit Your Job
• Make the Decision
• Benefits of Belief
• Reject all Negative Thoughts
• Identify Ways to Do a Better Job
• Use Positive Affirmations

8
You can change your life by changing your
attitude.

• I AM 
• Recognizing Personal Worth And Value
• I CAN
• Recognizing Skills And Abilities
• I WILL
• Realizing Dreams Through Action

9

• Leading By Attitude
• Let the other person criticize and advise you
• Work hard to make the other person successful
• Avoid ignoring others - do not pout, sulk, or
  carry grudges
• Learn to tolerate others weaknesses
• Take discourtesies, accusations and injustice
  calmly, even the ones you dont deserve

10

• Six Steps for
• Solving Problems
• 1. Define The Problem
• 2. Define The Results That Are Expected
• 3. Collect Information, Facts, and Opinions
• 4. Creatively Generate All Possible Solutions
• 5. Choose The Best Solution
• 6. Act! Implement The Solution