Cheating Case Study

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?????????? Cheating Case Study
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Let cashiers be familiar with usual cheating
cases
To be alert and to prevent cases like these from
re-occurring.
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???Case 1

• ????????,????,????????????????????????????,???????
  ??????????,?????????????,????????????,????????????
  ?,?????????????? During scanning, 2
  customers pretend to be acquaintance, the former
  customer took away part of the packed goods and
  left. After finishing scanning, the cashier ask
  the later customer to pay, the customer then
  complained that the cashier overcharged and he
  did not buy some of the items on the slip.

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???? Disscusion
Prevention

• ???????,??????????????????????? Cashiers
  should always keep an eye on the unpaid goods
  during scanning.

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???Case 2

• ????????????, ???????,?????????,???????,??????????
  ?????,???ATM??,?????????????????,???????????????
  ???????
  On one holiday,
  the store is crowed, two customers bought 1
  trolley of goods and want to use credit card for
  checking out. However, the card is invalid. They
  ask the cashier to hold on the goods, one is
  helping to take care of the goods, the other goes
  to the ATM to draw out the cash, the customer who
  is taking care of the goods stealthily left with
  the goods when the cashier is busy with scanning
  the goods.

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????? Discussion
Prevention

• ??????????????????,???????????
  Cashier must ask the security or one senior to
  look after the goods till she gets the money.

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???Case 3

• ????????10???????,???????100????????????,?????????
  ???????????????,????????,????,????????????????????
  ???,????????????,??????????????????
  One customer come to the
  cashier line to check out with an item valued
  amount 10 RMB. When he gives the cashier 100 RMB
  and when the cashier drawer opens, he suddenly
  says that he has change and takes back the 100
  RMB. After he searches his pockets all over, he
  says to the cashier Sorry, I have not, please
  give me change.

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????? Discussion
Prevention

• ?????????????????,????????,????????????,??????????
  
• Cashiers should keep cool, and never give change
  to customers before they take out their money.

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???Case 4

• ??????????,???,???????????????,????????????????,??
  ?????????,????????????????,???????,???????????????
  ??????????????????????????????,??????,??????????,?
  ????????????????
  
  One customer bought a lot of items.
  During checking out, he counted the cash before
  he gave it to the cashier. After the cashier
  recount and made sure that there was no
  counterfeit, the customer required to count again
  to make sure the amount and quickly changed a
  counterfeit into the amount when the cashier was
  unnoticed. The cashier received the counterfeit
  without recounting.

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Dissuasion Prevention?????

• ??????????????????,????????????????,????????????,
  ?????
  Cashiers certainly must not refuse customers
  request to recount, but do remember, when she
  receives the amount counted by the customer the
  2nd time, she should count one more.

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???Case 5

• ????????????,???,?????????????????????(???????????
  ????),?????????,????????????????,??????????,??????
  ????,?????????,???????????????????,??????????
  
• 
  
• 2 foreign customers check-out on the cashier
  register , one of them asks to change cash (Using
  cashiers poor English and puzzled) ,after the
  cashier open the cash box and give the cash to
  customer to let the customer choose , the
  customer steel the money..

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Dissuasion Prevention?????

• ?????????,?????????,??????????,?????????,????????
• Customer cant touch the cash , if the customer
  insist on ,before the customer leave the cashier
  register ,must ask senior cashier and security to
  come to check the cash .