Developing Audit Trails that Make a Difference

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• Developing Audit Trails that Make a Difference

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• Effective auditing requires identifying audit
  trails that will make a real difference to the
  organization
• The audit must start with the process owner!
• First understand how the process interacts with
  the other BMS processes (inputs (KPIVs) / outputs
  (KPOVs), suppliers / customers)
• Are the outputs complete (KPOVs)?
• Do the measures completely demonstrate whether
  ALL of the outputs are being consistently
  delivered (quality, delivery, efficiency)?
• Do the customers agree with the outputs and the
  measures?

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• Does the process owner understand PDCA?
• Can they demonstrate how it works in their
  process?
• What are the CHECKS?
• How is the data analyzed / STUDIED?
• What reports are regularly used to identify and
  ACT upon where improvements are needed?
• Look for evidence of an effective PDCA cycle /
  ask the process owner to show any examples of
  recent improvements driven by their PDCA cycle

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• Look at the process measures / improvement goals
  / plans
• Audit where the measures show problems
• Where a process is performing well then audit
  areas of high risk (FMEA) and/or control of
  dominant process variables (KPIVs)
• Look for excessive variation (RR studies, Cpk
  reports) and whether the controls are effective
• Look for excessive waste (DOTWIMP) and see if you
  can identify the source

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Interaction of Processes

• Auditing must focus on process interactions,
  inputs, outputs and measures.
• Audit outside the box.
• You never know where you will end up on an audit
  trail You might start in manufacturing and end
  up in purchasing , HR, design, etc.