Riu Hotels and Resorts

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Riu Hotels and Resorts

• Sustainable Solutions

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Mission Statement

• Sustainable solutions is committed to working
  with hotels resorts to provide insights to
  ensure that the environment is preserved, culture
  is maintained, employees needs are met and
  sustainable development takes place.

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How

• ?Organize
• ?Plan
• ?Act
• ?Implement
• ?Continually Assess
• ?Innovate

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Overview of Industry

• There is a lot of room for improvement in tourism
  sector when it comes to meeting the regulations,
  operations, human resources and environmental
  compliance.
• Best practices of sustainability will be
  implemented into the Riu Hotels Green Globe 21,
  Fairmont Hotels as a model and various case
  studies.

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Green Globe 21

• SECTION 1. Environmental and Social
  Sustainability Policy
• SECTION 2. Legislative Framework
• SECTION 3. Environmental and Social
  Sustainability Performance
• SECTION 4. Environmental Management System
• SECTION 5. Consultation and Communication

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Human ResourcesWe have a strong focus in
fostering creative training and work for our
employees through research of the best practices
of the industry and adopting sustainable
practices to encompass all stakeholders in our
decision making process
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• Implement training and programs that consider the
  local community and environment
• Environmental education and ecological training
  for staff
• Excursions into the local community
• Hiring members of the host community

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Green Globe 21

• provides framework to benchmark social
  performance
• measures and monitors performance to achieve
  ccertification
• performances based on sustainable social activity
  and social outcomes for tourism operations.
• communicates their goals to employees, customers
  and suppliers of products and services to the
  organization
• (Green Globe Limited, 2003).

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Fairmont as model

• To offer our guests the best in hospitality and
  service, we first need to offer our employees the
  best. At Fairmont Hotels Resorts, you'll find
  outstanding opportunities, training, career
  development, recognition and rewards.(Fairmont
  Hotels and Resorts, 2006).
• incentive programs and rewards
• room for growth and adopting several other means
  to contribute to increased employee morale and in
  turn productivity.
• Found that the number one reason employees stay
  at the Fairmont Hotels and resorts was because
  they were proud to be associated with them
  (Fairmont Hotels and Resorts, 2006).

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Culture Green Team Incentive Program

• Eco-initiatives
• Addresses challenges in waste and water
  management, energy conservation and purchasing.
• Used the Fairmont as a model

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Shift to sustainability

• enhance the services, value, satisfaction level
  and financial result of the Riu Hotels and
  Resorts.
• continue to use efficient training program that
  already exist.
• maintain staff loyalty by continually working as
  a team
• Incentive programs
• promotions and room for growth within the company
• guest involvement
• increase employee morale and productivity
• consider the local community, guests and other
  stakeholders in helping to sustain the community
  and environment.

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Marketing

• Marketing Process - analysis, planning,
  implementation, and control of marketing
• Analysing- Society becoming more environmentally
  friendly.
• New environmental practices leads to larger
  market share.

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• Product differentiation
• Partnerships Environmental agencies (ex.
  Eco-club)
• Promotion through internet sites Expedia and
  Google
• Television ads
• Promotions for environmental programs within the
  hotel

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• Promoting environmental programs on the website
• Pamphlets inside each of the rooms
• Green Globe 21
• Eco-tax of 3

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Operations

• Energy Management
• Waste Management
• Water Management

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Finance

• Short term loss, for a long term gain

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Costs

• low flush toilets
• water savers on taps/showers
• organic soaps/ biodegradable soaps
• Initial staff training
• energy-efficient compact fluorescent bulbs
• High-efficiency air-conditioners.
• sub meters to aid in detection and repair of
  water leaks,
• low-pressure sprinkler systems, and trigger
  nozzles on water hoses.
• Green Globe 21 Certification

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Benefits (cost reductions)

• Example Stats from EAST (a consulting company)
  when they implemented some of the things were
  planning to do
• Energy use was reduced by 12 per guest night.
• Reduced 1,665,000 kWh of electricity
• Used 160,000 L less liquid propane gas
• Reduced water consumption by 50,000,000 gal.
• Reduced carbon dioxide emissions by 2,140 tons
  per year.
• estimated annual savings of US333,000.

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Other areas we plan to see benefits from

• reduced staff turnover (training less often)
• environmental benefits
• local community benefits (destination remains
  sustained)
• Consumer benefits (tourist destination remains
  sustained, and nice to come back to in years to
  come)

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Where to get the money from?

• - Eco-tax (take a per cent of the eco tax and put
  it towards becoming Green Globe certified, water
  saving taps, low flush toilets, etc.)
• - Partnerships
• - Local government (this is beneficial to the
  destination as well, it saves their environment)

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Law

• Green Globe 21 goes beyond meeting compliance and
  effectively sustains their resources
• equal standards to each country based on the best
  practices of regulation that exist within certain
  countries.

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Section 2 The Legislative Framework

• The organisation shall
• 2.1 Maintain current and document relevant
  environmental, public and occupational health and
  safety, hygiene and employment legislation, and
  other requirements to which the organisation is
  obliged to adhere.
• 2.2 Commit to compliance with the relevant
  legislation and other requirements to which it is
  obliged to adhere.
• 2.3 Comply with any special guide developed by
  Green Globe

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Sustainable Regulations

• workers protection and entitlements
• incentives to employees to help in regulatory
  movements
• assessment published on website so that it is
  easily accessible to the public and other
  businesses.

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Ethics

• Understanding and promotion of ethical values is
  the foundation of responsible tourism
• Green Globe and Ethics
• Implement a new program to allow guests to
  further educate themselves on the cultural and
  practices and traditions of the area

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Information Communication

• Riu PartnerClub
• Green Globe Information, Communication
• Establish an online partnership with
  environmental agencies
• Ex. Reef Relief
• Section on website to offer customers how they
  can travel Green
• Based on section from Fairmont Hotels website

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Time Line Year One Goals

• To have 10 of the Riu hotels resorts become
  Green Globe affiliates
• Put recycling bins in all hotel rooms
• Recycling bins and compost bins in kitchen
• Planning of Green Team
• Implement a 3 eco-tax
• Shampoo dispensers
• Change light bulbs to energy-efficient compact
  fluorescent bulbs

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Year Two Goals

• To have 20 more become Green Globe affiliates
• Implement water savers on taps and showers
• Form partnerships with environmental agencies
• Human Resources training programs
• Use recycled note paper and paper towels
• Implementing of Green Teams

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Year Three Goals

• To use organic biodegradable chemicals
• Low flush toilets
• Replace air conditioners for new high efficiency
  ones
• Low pressure sprinkler systems
• To have 25 more hotels resorts become Green
  Globe affiliates

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• Sustainable solutions, bringing sustainability
  to a hotel near you.