(1) Review the Main Texts of 12 Units

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• (1) Review the Main Texts of 12 Units
• (2) Learn the way of talking
• (3) Exam and Preparing for the Oral Exam

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Review of Main Texts 1

• Main plot
• The relationship between Thompson Nanjing and
  Thompson Dongwan
• TD is a furniture manufacturer, staff
  technicians, engineers and workers
• TN is the investor in TD. It is also the general
  distributor for TD
• Nelson Office Outfitters North American sales
  agent, has a comprehensive distribution network
  will be the agent for TN.

• Main characters
• Marcus Rodgers
• Jennie Wong
• Joseph Liu

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Review of Main Texts 2

• In Unit 1, we talk about the Reception in three
  different situations at the airport, at the
  restaurant, in the company.

• In Unit 2, the main characters carry on the
  dialogues on the telephone. We say that they
  carry on telephone communication. Through the
  telephone communication, Joseph lets Jennie know
  that it is better for Marcus Rodgers and Jennie
  Wang to come to Dongwan and see the J310 series
  with their eyes. Jennie persuade Marcus to go to
  Dongwan. When Marcus finally agrees to visit
  Thompson Dongwan with Jennie Wang, Jennie asks
  her secretary Tina helps her to book the plane
  tickets and hotel rooms.
• From the three dialogues, we learn the
  etiquette on making phone calls. When you
  telephone someone, you make clear of whom you are
  and who you want to talk to. When Jennie
  telephones Josephs office, she says, Hi, This
  is Jennie Wang. Id like to speak to Joseph Liu.
  And when Joseph telephones Jennie, he says, Hi,
  Jennie. This is Joseph.

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Review of Main Texts 3

• In Unit 3, Tina books the flight tickets and the
  hotel rooms on the phone.
• When you book flight tickets, what is the
  information that you need to give to the
  receptionist?
• How many seats (tickets) you would like to book?
• What is the day for your departure. For example,
  Tina tells the receptionist on the phone, I
  would like to book two seats for the flight to
  Shenzhen on September 13th.
• When you book flight tickets, you also need to
  give the passengers name to the receptionist.
  Tina says, I am booking the flight tickets for
  Jennie Wang and Marcus Rodgers.

• When you book flight tickets, what information
  can you get from the receptionist?
• Departure time and arrival time.
• Baggage weight allowance.
• Price for the flight ticket.
• When you book a hotel room, what is the
  information that you need to give to the
  receptionist?
• arrival date, how many nights the guests will
  stay in the hotel, the name of the guests, single
  room or double room
• When you book a hotel room, what information can
  you get from the receptionist?
• the price of each room, service,facility
  (telephones, outside lines?)

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Review of Main Texts 4

• In Unit 4 , Tina is busy preparing Jennie and
  Marcus trip to Dongwan. Joseph asks her
  secretary Mary makes preparation for Jennie and
  Marcus visit in Dongwan. He asks Mary to make a
  tentative schedule for Jennie and Marcus.
• When you make a schedule for someone, what is the
  information that you need to have?
• the purpose of the trip
• the preference of the guests
• how long is the guests visit

• In Unit 5, Jennie Wang and Marcus Rodgers arrive
  in Dongwan. Joseph, in his first meeting with
  Jennie, proposes to change the price for the J310
  series. Jennie listens carefully and she shows
  disagreement. When Marcus Rodgers sees the design
  and quality of the J310 series, he decides to
  place an order. He asks for the new price
  catalogue, especially the CIF offer. After Marcus
  places the order, he and Jennie talks about how
  he is going to pay for his order. They talk about
  D/A, D/P and L/C
• CIF offer ???
• FOB offer ???
• D/A ????
• D/P ????
• L/C ???????

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Review of Main Texts 5

• In Unit 9, Tina shows Samuel of the office
  building. She also gives him suggestions on how
  to organize a meeting for the sales staff, and
  how to arrange a business trip for Jennie Wang.
• In this unit, you need to know how to say the
  different departments of a company, which include
  Accounting Department, Marketing Department,
  Personnel Department, Purchasing Department.

• In Unit 7, Jennie Wang and Marcus Rodgers talk
  about the shipment and packaging of the sample
  order.
• In Unit 8, Marcus Rodgers and Jennie Wang clarify
  the clauses on shipment, arbitration. Marcus also
  asks about the conditions for claiming
  compensation if he find a shortage or damage in
  the shipment. Then they sign the contract.
  Usually before one signs a contract, one needs to
  check whether the contract makes clear of the
  total amount of order, the price of each unit,
  mode of payment, packaging, shipping time,
  insurance and compensation, claim and
  arbitration, rights and duties for both sides.

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Review of Main Texts 6

• Unit 10 is an important unit. In this unit,
  through the conversations between Tina and
  Samuel, we show you how to write a business
  letter, how to write a memo and how to speak with
  tactics.
• In writing a business letter, you need to pay
  attention to the following points.
• Call the person to whom you write by name instead
  of Dear sir or Madam.
• Teller the reader of the letter what you want him
  to do.
• Dont put on airs. Dont exaggerate.

• In Unit 11, Jennie, Tina and Martin discuss on
  the strategies on promoting the sales. They
  discuss the making of a new brochure. They agree
  that the new brochure will use the J310 series as
  the model for the photos in the brochure.
• In Unit 12, all the important figures in Thompson
  Dongwan, Thompson Nanjing and Nelson Office
  Outfitters come together to explore the market
  potential and the potential in production.

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Learn the way of talking

• Ask for information
• Make suggestions
• Show agreement and disagreement
• Make complaints

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• Make suggestions
• When Jennie knows her schedule, she wants to
  make a few changes. So she suggest to Mary,
  Couldnt you arrange a visit to the production
  site this afternoon? She also asks Mary, Is
  there any chance I could talk with the chief
  accountant tomorrow?
• When you make suggestions you can also use
  the following sentence patterns
• May I suggest that you?
• What do you think about this?
• Have you thought about (using flowers to
  apologize)?
• Why dont you do ?
• Would you think about?
• How about?

• Ask for information
• In Unit 1 student dialogues ask for Mr. Lius
  room number, ask for flight information, ask for
  the train schedule.
• In Unit 3, the receptionist asks Tina, May I
  have your name please? How long will they be
  staying And Tina asks the receptionist, Can you
  tell me the price for each room?
• The following are the sentence patterns that we
  can use in asking for information.
• Could you please tell me?
• May I?
• I wonder if you could tell me
• Do you know

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Show Agreement and Disagreement

• Notice in Unit 5 when Jennie disagrees, she uses
  questions instead of statement. She asks, Do you
  think that the market will accept that? What
  will you do if the customers dont buy the J310
  series? Using questions instead of statement is
  an important technique that one can use in
  business negotiation. This will show the other
  side that you disagree with them. Meanwhile, you
  will not make them hurt or feel offended in most
  cases. However, in less formal occasion, you can
  use short sentences to show your disagreement.

• The sentences you may use
• I dont like it.
• I dont agree.
• That is a bad idea.
• I dont think that it will work.
• When you agree with someone, you may use the
  following sentences.
• I love it.
• It is a wonderful idea.
• I think it is great.

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Make Complaints

• Here is other sentence patterns that one can use
  in making complaints.
• Im afraid Ive a complaint to make.
• Im not at all satisfied with (the service).
• Really, Im fed up with your (carelessness).
• Ive just about had enough of that.
• For Gods sake, could you keep silent for a
  while.
• When you complain, you need to be clear of what
  you complain about, the purpose of your
  complaint, and to whom you make your complaints.
  You need also think about how to make your
  complaint constructive and workable. That is to
  say, you need to think about the tone and the
  sentence patterns that you use when you make
  complaint.

• In Unit 12, in the two student dialogues, Ben
  makes complaints. In the first dialogue, he
  complains to Sarah of the lunch provided by a
  nearby restaurant. In the second dialogue, Ben
  complains to the waiter of waiting too long for
  his lunch. Please notice the sentence patterns
  that Ben uses when he makes complaint. In the
  first dialogue, he complains to his secretary
  Sarah more directly. He says, I cant stand for
  the food anymore. In the second dialogue, he
  complains to a waiter in a round about way. He
  says, I dont want to complain, but there is a
  serious problem here.

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14
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• A Kiss to Start
• Joan Benny remembers Sunday mornings as
  being her special time with her father, Jack
  Benny
• Daddy would wake me up for breakfast about
  730. Then wed head outside to go for a drive.
  Daddy would get into the car and turn the
  ignition key. Inevitably, nothing would happen.
  He would push and pull every button on the
  dashboard, twist all the knobs, and pump the
  accelerator, but the motor still wouldnt start.
  At length he would sigh and say to me, Honey,
  the car just wont start until you give me a
  kiss.
• So I did, and it did and off we went. For
  a long time I believed there was some kind of
  scientific connection between kissing and car
  starting.

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Questions

1. What did Joan and her father did every Sunday
   Morning?
2. Was Joans father able to start his car every
   time?
3. Why did Joan believe that there was some kind of
   scientific connection between kissing and car
   starting?

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• One cold day in December, a little boy
  about 10 years old was standing before a shoe
  store on Broadway, barefooted, peering through
  the window, and shivering with cold. A lady
  approached the boy and said, My little fellow,
  what are you looking at? I was asking God to
  give me a pair of shoes, was the boys reply.
• The lady took him by the hand and went into
  the store, and asked the clerk to get a half a
  dozen pairs of socks for the boy. She then asked
  if he could give her a basin of water and a towel
  and he quickly brought them to her.
• She took the little fellow to the back
  part of the store and, removing her gloves, knelt
  down, washed his little feet and dried them with
  a towel.
• By this time the clerk had returned with
  the socks. Placing a pair upon the boys feet,
  she purchased him a pair of shoes, and put some
  extra pairs of socks in a bag.
• She patted him on the head and said, No
  doubt, my little fellow, you will feel more
  comfortable now.
• As she turned to go, the astonished boy
  caught her by the hand, and looking up in her
  face, with tears in his eyes, and asked Are you
  Gods wife?

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Questions

• (1) What was the boy asking God for?
• (2) What did the lady ask the clerk to do?
• (3) What did the boy ask the lady if she were
  Gods wife?

• Answer ???5?, ?10???

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