Module 1

1
Module 1

• Person to Person

2
Module Contents

• Unit 1. Please to meet you!
• Unit 2. What do you do?
• Unit 3. Around the world
• Unit 4. Could you please?
• Unit 5. Im sorry, could you say that again?

3
Time 6 hours Aim meeting business
associates skills
4
Unit 1

• Pleased to meet you!
• Meeting people for the first time

5
Aims of this unit

• -- to be more confident when meeting business
  associates for the first time
• -- take first steps in getting to know them
  better in English
• -- to learn some useful phrases to use when
  meeting people

6
Vocabulary

• impression ??
• appointment ??
• fellow-delegate?????????
• get down to business ????,????
• business card ??
• Delay v. ??,??
• Direction n. ??
• bumpy adj. ?????
• conference n. ??
• JFK(Kennedy Airport New York)
• neutral subject ????

7
A1
1) What do you do when you meet someone for the
first time? 2) How do you behave differently if
its a business meeting or a personal meeting?
8
A2

• Listen to the conversations and answer the
  questions
• Where has Ms Robinson come from?
• Which of the people are more formal and which are
  more informal?

9
A3

• Work in Pairs and role play
• Some sentence samples
• Are you well?
• Would you like to call your office?
• Is your hotel all right?
• How was the traffic?
• Can I get you something to drink?

10
B1
Study the phrases. Highlight those you want to
remember
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B2

• Referent Answers
• That is me!/Hello, I am Kim Wilson
• Welcome to Germany. Have a seat.
• Would you like to have something to drink?
• Some white coffee?
• Would you like to eat something?
• How is your journey?

12
C12

• C1. Role Playing
• File 1 on page 118 ?F 31 on page 130
• C2 Discussion
• How did you get better at meeting people
• for the first time ?
• What would you do for the next time?

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Unit 2

• What do you do?
• Finding out about work routines

14
Aims of this unit

• -- listen and be familiar with business peoples
  talks
• -- learn some useful words and expressions about
  work routines and business associates
• -- develop confidence in describing your own work

15
Vocabulary

• ?in the exercises
• Semi-conductor ???
• e-mail address ????
• time difference n.??
• extension ????
• database ?????
• ?in the listening
• chief executive officer CEO
• Manufacturer ???
• Silicon valley ??(??)
• Strengths and weakness ?????
• Asynchronous adj. ????

16
A2
Referent Answers Charles executive Head
400 successful
future Peter doctor change change
jobs
17
A3

• Referent Answers
• C starts work at 7 am
• P starts work at 9 am
• P doesn't switch on his computer when he first
  gets
• to the office
• C receives up to 100 e-mails a day
• P doesn't receive much mail
• C has meetings with people outside the company,
• such as investors
• P has meetings with project teams
• P has two or three meetings a day

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B

• Referent answers
• a -- 1 b -- 8 c -- 11
• d -- 9 e -- 13 f -- 10
• g -- 12 h -- 5 I -- 6
• j -- 7 k -- 2 L-- 3 m
  -- 4

19
Role Play

• Role A take turns to take the role specifed in
  File 2 on P118 and File 32 on P130. Use the
  information to answer your partners questions.
• Role B ask your partner questions and complete
  the fields in the database on P9.

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Unit 3

• Around the world
• Being sensitive to other peoples customs,
  culture and behavior

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Aims of this unit

• -- develop an ability to be sensitive to other
  peoples customs, culture and behavior
• -- consider what advice they could give to
  foreign visitors

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Vocabulary

• in the exercises
• Hierarchy ????, ????
• Dress-down ????
• Dress up ??,??
• Update ??,??
• Normal working hours ??????
• Socialize ??
• Non-verbal behavior ?????
• Boardroom ??????
• Colleague ??
• Tolerant ??, ??

23

• in the listening
• disciplined ?????
• Potentially adv. ???
• Be tucked up ??
• Dress down Friday ????????
• Beer bash ????
• Block (?)?
• Office shuts ????
• Reckon V. ??, ??
• in the files
• Dress down day
• Local person ???

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A2

• Suggested answers
• Charles 12- 7- 7- 8 - 10 -- dress-down
• dressing up -- first -- relaxed
• Friday -- get-together --
• update --- areas
• Isabel August -- Thursday -- November
• relaxed -- smoke -- noisy --
• voice

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B

• 1. Non-verbal behavior
• -- the use of space
• -- touching

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Some other aspects of non-verbal behavior

• -- whether or not a man should open a door for a
  woman, and stand up when a woman enters a room
• -- what kind of clothes to wear in the office
  casual or formal clothes?
• -- the use of gestures in different cultures
• -- some special customs in different cultures

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B3

• Role-playing
• File 3 on p. 119 ? File 34 on p.131

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Unit 4

• Could you please?
• Offering to help
• Making requests
• Asking permission

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Aims of this unit

• Offering to help
• making requests
• asking permission

30
Words and expressions

• in the exercises
• Photocopier n.???
• paper jam ????
• air-conditioning
• to ask permission
• in the listening
• crumpled
• in the files
• odd-number ??
• even-number ??

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A1 2 Discussion

• A1. How to offer help
• A2. How to request help/permission

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A3 Listening

• Listening for idea
• Listen and repeat, copying the tone
  pronunciation

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B12

• B1. Whats happening
• -- discussion on the picture
• -- dialogue
• B2. Listening and comparing

34
B3 Role-playing

• File 4 on p.119 ? File 35 on p.131

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Unit 5

• Im sorry,Could you say that again?
• Dealing with communication difficulties

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Aims of this unit

• Develop strategies to cope with speakers who are
  difficult to understand
• learn some phases to use when asking for
  repetition or confirmation of information

37
Vocabulary

• Background noise ????
• body language ????
• non-native speaker
• warehouse ??
• price list ????
• be compatible with ??????/??
• compatibility ???
• to scan a document ????
• to cope with difficulty ????
• to speak with/to wear a strong accent???????
• to hesitate ??

38
Vocabulary

• in listening
• To blend (with) ??
• Compatibility n.????
• To convert .???, ??
• Footprint ??, ??, ??
• in stock ???, ???
• power consumption ????, ????
• distributor n.???
• amp transformers ?????
• seafront ??????, ????????
• serial number ???

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Vocabulary

• in the files
• VAT - Value-added Tax
• Ex exclude
• Inc include
• dpi n.? ????
• scanner ???
• Gigabite n.????(giga-???,????)
• Mouse mat ???
• interface ??

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A 1. How do people feel?

• Annoyed a little angry, impatient
• frustrated annoyed, disappointed,
• dissatisfied
• angry
• cross (with) adj. bad-tempered
• puzzled
• dismayed

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A 2 Listening

• Suggested answers
• 1st situation
• its difficult for Tom because the womans accent
  is hard to understand and she speaks quite fast.
  She also asks some difficult questions
• 2nd situation
• its difficult for Lisa because the man hesitates
  a lot and doesnt speak very clearly. He isnt
  very helpful, either!

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A 3 suggested answer

• Tom Look, heres a brochure all about it. Just
  read through it and then Ill be happy to answer
  any questions youve got
• Lisa Look, if you dont know, why dont you just
  say so?

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B1 Discussion

• Which among the following do you find difficult?
  Which is the worst problem for you?
• A native speaker talking fast
• A native or non-native speaker with a strange
  accent
• A non-native speaker who makes mistakes in
  English
• Background noise
• Other people talking in the background

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B 2 Listening

• Referent answers
• 1. Both of these
• 2. 5844
• 3. Henri Duvalier
• 4. 60
• 5. 14th of next month
• 6. Kingsway
• 7.121420

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B 3 4

• 3. Discussions
• 4. Listen and repeat

46
B5

• Role-playing
• File 6 on p. 120 ? File 37 on p. 132