Personal Competence

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Personal Competence
Social Competence
Self-Awareness
Empathy
Self-Regulation
Social Skills
Motivation
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The Emotional Competence Framework
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Personal Competence
Social Competence
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Personal Competence
Social Competence
Determines how we handle relationships
Determines how we manage ourselves
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Personal Competence
Social Competence
Self-Awareness
Empathy
Self-Regulation
Social Skills
Motivation
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Personal Competence
Social Competence
Self-Awareness
Self-Regulation
Motivation
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Personal Competence
Social Competence
Knowing ones internal states, preferences,
resources intuitions
Self-Awareness
Managing ones internal states, impulses
resources
Self-Regulation
Emotional tendencies that guide or facilitate
reaching goals
Motivation
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Personal Competence
Emotional Awareness Accurate Self-Assessment Self-
Confidence
Self-Awareness
Self-Control Trustworthiness Conscientiousness Ada
ptability Innovation
Self-Regulation
Achievement Drive Commitment Initiative Optimism
Motivation
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Personal Competence
Social Competence
Self-Awareness
Empathy
Self-Regulation
Social Skills
Motivation
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Personal Competence
Social Competence
Knowing ones internal states, preferences,
resources intuitions
Self-Awareness
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Personal Competence
Emotional Awareness Accurate Self-Assessment Self-
Confidence
Self-Awareness
Recognizing ones emotions their effects
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Personal Competence
Emotional Awareness Accurate Self-Assessment Self-
Confidence
Self-Awareness
Knowing ones strengths limits
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Personal Competence
Emotional Awareness Accurate Self-Assessment Self-
Confidence
Self-Awareness
A strong sense of ones self-worth capabilities
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Self-Awareness
Knowing ones internal states, preferences,
resources intuitions

• Emotional Awareness
• Recognizing ones emotions their effects
• Know which emotions you feel why
• Realize links between feelings what you think,
  do say
• Recognize how your feelings affect your
  performance
• Have a guiding awareness of your values goals

• Accurate Self-Assessment
• Knowing ones inner resources, abilities limits
• Aware of your strengths weaknesses
• Reflective, learning from experience
• Open to candid feedback, new perspectives,
  continuous learning, self-development
• Able to show a sense of humor perspective
• about themselves

• Self-Confidence
• a strong sense of ones self-worth capabilities
• Present yourself with self assurance have
  presence
• Voice views that are unpopular go out on a limb
  for what is right
• Are decisive, able to make sound decisions
  despite uncertainties pressure

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Personal Competence
Social Competence
Self-Awareness
Empathy
Self-Regulation
Social Skills
Motivation
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Personal Competence
Social Competence
Managing ones internal states, impulses
resources
Self-Regulation
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Personal Competence
Keeping disruptive emotions impulses in check
Self-Control Trustworthiness Conscientiousness Ada
ptability Innovation
Self-Regulation
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Personal Competence
Maintaining standards of honesty integrity
Self-Control Trustworthiness Conscientiousness Ada
ptability Innovation
Self-Regulation
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Personal Competence
Taking responsibility for personal performance
Self-Control Trustworthiness Conscientiousness Ada
ptability Innovation
Self-Regulation
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Personal Competence
Self-Control Trustworthiness Conscientiousness Ada
ptability Innovation
Flexibility in handling change
Self-Regulation
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Personal Competence
Self-Control Trustworthiness Conscientiousness Ada
ptability Innovation
Being comfortable with novel ideas, approaches
new information
Self-Regulation
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Self- Regulation
Managing ones internal states, impulses
resources

• Self-Control
• Managing disruptive emotions impulses
  effectively
• Managing impulsive feelings distressing
  emotions well
• Stay composed, positive unflappable even in
  trying moments
• Think clearly stay focused under pressure

• Trustworthiness
• Displaying honesty integrity
• Act ethically are above reproach
• Build trust through their reliability
  authenticity
• Admit their own mistakes confront unethical
  actions in others
• Take touch, principled stands even if they are
  unpopular

• Conscientiousness
• Maintaining integrity taking responsibility for
  personal performance
• Meet commitments keep promises
• Hold themselves accountable for meeting their
  objectives
• Are organized careful in their work

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Self- Regulation
Managing ones internal states, impulses
resources

• Adaptability
• Flexibility in handling change challenges
• Smoothly handle multiple demands, shifting
  priorities rapid change
• Adapt their responses tactics to fit fluid
  circumstances
• Are flexible in how they see events

• Innovation
• Being open to novel ideas, approaches new
  information
• See out fresh ideas from a wide variety of
  sources
• Entertain original solutions to problems
• Generate new ideas
• Take fresh perspectives risks in their thinking

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Personal Competence
Social Competence
Self-Awareness
Empathy
Self-Regulation
Social Skills
Motivation
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Personal Competence
Social Competence
Emotional tendencies that guide or facilitate
reaching goals
Motivation
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Personal Competence
Striving to improve or meet a standard of
excellence
Achievement Drive Commitment Initiative Optimism
Motivation
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Personal Competence
Aligning with the goals of the group or
organization
Achievement Drive Commitment Initiative Optimism
Motivation
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Personal Competence
Readiness to act on opportunities
Achievement Drive Commitment Initiative Optimism
Motivation
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Personal Competence
Persistence in pursuing goals despite obstacles
setbacks
Achievement Drive Commitment Initiative Optimism
Motivation
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Motivation
Emotional tendencies that guide or facilitate
reaching goals

• Achievement Drive
• Striving to improve or meet a standard of
  excellence
• Results-oriented with a high drive to meet
  objectives standards
• Set challenging goals take calculated risks
• Pursue information to reduce uncertainty find
  ways to do better
• Learn how to improve their performance

• Commitment
• Aligning with the goals of a group or
  organization
• Readily make sacrifices to meet a larger
  organizational goal
• Find a sense of purpose in the larger mission
• Use the groups core values in making decisions
  clarifying choices
• Actively seek out opportunities to fulfill the
  groups mission

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Motivation
Emotional tendencies that guide or facilitate
reaching goals

• Initiative
• Mobilized to seize opportunities
• Ready to seize opportunities
• Pursue goals beyond whats required or expected
  of them
• Cut through red tape bend the rules when
  necessary to get the job done
• Mobilize others through unusual, enterprising
  efforts

• Optimism
• Takes setbacks obstacles in stride
• Persist in seeking goals despite obstacles
  setbacks
• Operate from hope of success rather than fear of
  failure
• See setbacks as due to manageable circumstance
  rather than a personal flaw

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Personal Competence
Social Competence
Self-Awareness
Empathy
Self-Regulation
Social Skills
Motivation
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Personal Competence
Social Competence
Empathy
Social Skills
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Personal Competence
Social Competence
Awareness of others feelings, needs, concerns
Empathy
Adeptness at inducing desirable responses in
others
Social Skills
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Social Competence
Understanding Others Developing Others Service
Orientation Leveraging Diversity Political
Awareness
Empathy
Influence Communication Conflict
Management Leadership Change Catalyst Building
bonds Collaboration Cooperation Team
Capabilities
Social Skills
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Personal Competence
Social Competence
Self-Awareness
Empathy
Self-Regulation
Social Skills
Motivation
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Personal Competence
Social Competence
Awareness of others feelings, needs, concerns
Empathy
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Social Competence
Understanding Others Developing Others Service
Orientation Leveraging Diversity Political
Awareness
Empathy
Sensing others feelings perspectives taking
an active interest in their concerns
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Social Competence
Understanding Others Developing Others Service
Orientation Leveraging Diversity Political
Awareness
Empathy
Sensing others development needs bolstering
their abilities
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Social Competence
Understanding Others Developing Others Service
Orientation Leveraging Diversity Political
Awareness
Empathy
Anticipating, recognizing meeting customers
needs
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Social Competence
Understanding Others Developing Others Service
Orientation Leveraging Diversity Political
Awareness
Empathy
Cultivating opportunities through different kinds
of people
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Social Competence
Understanding Others Developing Others Service
Orientation Leveraging Diversity Political
Awareness
Empathy
Reading a groups emotional currents power
relationships
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Empathy
Awareness of others feelings, needs concerns

• Understanding Others
• Sensing others feelings perspectives taking
  an active interest in their concerns
• Attentive to emotional cues listen well
• Show sensitivity understand others
  perspectives
• Help out based on understanding other peoples
  needs feelings

• Developing Others
• Sensing others development needs bolstering
  their abilities
• Acknowledge reward peoples strengths
  accomplishments
• Offer useful feedback identify peoples needs
  for further growth
• Mentor, give timely coaching, offer assignments
  that challenge foster a persons skills

• Service Orientation
• Anticipating, recognizing meeting customers
  needs
• Understand customers needs match them to
  services or products
• Seek ways to increase customers satisfaction
  loyalty
• Gladly offer appropriate assistance
• Grasp a customers perspective, acting as a
  trusted advisor

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Empathy
Awareness of others feelings, needs concerns

• Leveraging Diversity
• Cultivating opportunities through diverse people
• Respect relate well to people from varied
  backgrounds
• Understand diverse world views are sensitive to
  group differences
• See diversity as opportunity, creating an
  environment where diverse people can thrive
• Challenge bias intolerance

• Political Awareness
• Reading the political social currents in an
  organization
• Accurately read key power relationships
• Detect crucial social networks
• Understand the forces that shape views actions
  of clients, customers or competitors
• Accurately read organizational external
  realities

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Personal Competence
Social Competence
Self-Awareness
Empathy
Self-Regulation
Social Skills
Motivation
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Personal Competence
Social Competence
Adeptness at inducing desirable responses in
others
Social Skills
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Social Competence
Wielding effective tactics for persuasion
Influence Communication Conflict
Management Leadership Change Catalyst Building
bonds Collaboration Cooperation Team
Capabilities
Social Skills
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Social Competence
Listening openly sending convincing messages
Influence Communication Conflict
Management Leadership Change Catalyst Building
bonds Collaboration Cooperation Team
Capabilities
Social Skills
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Social Competence
Negotiating resolving disagreement
Influence Communication Conflict
Management Leadership Change Catalyst Building
bonds Collaboration Cooperation Team
Capabilities
Social Skills
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Social Competence
Inspiring guiding individuals groups
Influence Communication Conflict
Management Leadership Change Catalyst Building
bonds Collaboration Cooperation Team
Capabilities
Social Skills
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Social Competence
Initiating or managing change
Influence Communication Conflict
Management Leadership Change Catalyst Building
bonds Collaboration Cooperation Team
Capabilities
Social Skills
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Social Competence
Nurturing instrumental relationships
Influence Communication Conflict
Management Leadership Change Catalyst Building
bonds Collaboration Cooperation Team
Capabilities
Social Skills
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Social Competence
Working with others toward shared goals
Influence Communication Conflict
Management Leadership Change Catalyst Building
bonds Collaboration Cooperation Team
Capabilities
Social Skills
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Social Competence
Creating group synergy in pursuing collective
goals
Influence Communication Conflict
Management Leadership Change Catalyst Building
bonds Collaboration Cooperation Team
Capabilities
Social Skills
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Social Skills
Adeptness at inducing desirable responses in
others

• Influence
• Wielding effective tactics of persuasion
• Skilled at winning people over
• Fine-tune presentations to appeal to the listener
• Use complex strategies like indirect influence to
  build consensus support
• Orchestrate dramatic events to effectively make a
  point

• Communication
• Sending clear convincing messages
• Effective in give-and-take, registering emotional
  cues in attuning their message
• Deal with difficult issues straightforwardly
• Listen well, seek mutual understanding welcome
  sharing of information fully
• Foster open communication stay reception to bad
  news as well as good

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Social Skills
Adeptness at inducing desirable responses in
others

• Conflict Management
• Negotiating resolving disagreements
• Handle difficult people tense situations with
  diplomacy tact
• Spot potential conflict, bring disagreements into
  the open, help de-escalate
• Encourage debate open discussion
• Orchestrate win-win solutions

• Leadership
• Inspiring guiding
• Articulate arouse enthusiasm for a shared
  vision mission
• Step forward to lead as needed, regardless of
  position
• Guide the performance of others while holding
  them accountable
• Lead by example

• Change Catalyst
• Initiating, promoting or managing change
• Recognize the need for change remove barriers
• Challenge the status quo to acknowledge the need
  for change
• Champion the change enlist others in its
  pursuit
• Model the change expected of others

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Social Coordination
Adeptness at inducing desirable responses in
others

• Building Bonds
• Nurturing instrumental relationships
• Cultivate maintain extensive informal networks
• Seek out relationships that are mutually
  beneficial
• Build rapport keep others in the loop
• Make maintain personal friendships among work
  associates

• Collaboration Cooperation
• Working with others toward shared goals
• Balance a focus on task with attention to
  relationships
• Collaborate, sharing plans, information
  resources
• Promote a friendly, cooperative climate
• Spot nurture opportunities for collaboration

• Team Capabilities
• Creating synergy in working toward group goals
• Model team qualities like respect, helpfulness
  cooperation
• Draw all members into active enthusiastic
  participation
• Build team identify, esprit de corps commitment
• Protect the group its reputation share credit

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Personal Competence
Social Competence
Self-Awareness
Empathy
Self-Regulation
Social Skills
Motivation