Presentation heading goes here Sub heading goes here Date

1
Personal Independence Payment
Rob OCarroll, Nick Smith, Claire de Banke, Craig
IsherwoodDepartment for Work and
Pensionsnawranational association of welfare
rights advisers10th June 2011
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The need to reform DLA

• Not fundamentally changed or updated since it was
  introduced in 1992
• Lacks consistency in decisions around half of
  DLA decisions are made without any additional
  medical evidence
• Complex and confusing many people have told us
  claim forms are too long
• Lacks some of the basic checks fundamental to
  state benefits no structured approach to
  reviews
• Not sustainable in its current form, in the long
  term

3
The new benefit key proposals

• Replace DLA with a new benefit to be introduced
  for working age people from 2013 called Personal
  Independence Payment, that will
• continue to help contribute to the extra costs of
  living independently
• recognise changes to individuals situations
• be simpler to administer and easier to
  understand and
• have a new fairer, more objective and more
  transparent assessment
• Two components
• Mobility component
• Daily-living component
• Each component will have two rates standard and
  enhanced

4
Retains key features of DLA what stays the same

• Personal Independence Payment will
• remain an extra-costs cash benefit
• not be means tested or taxable
• be available to people in or out of work and
• support those in the most difficult circumstances
  by maintaining special rules for people who are
  terminally ill

5
Overview of the new assessment whats different

• Assessment
• Focus is on assessing ability to participate in
  society with priority in the benefit going to
  those least able to do so
• Assessment criteria identifies key everyday
  activities providing a more assessment of the
  impact of a health condition or impairment on an
  individuals ability to participate
• Individuals will be able to advise us on the best
  sources of supporting evidence
• Ensure the award continues to reflect the
  individuals changing needs over time
• Working with disabled people to test the draft
  criteria
• Seeking views from disabled people and
  stakeholders
• Now carrying out testing involving 1000 sample
  assessments (May to Sept)
• Will publish second draft of criteria in autumn

6
Implementing Personal Independence
PaymentGetting ready

• Work underway in advance of introduction in 2013
• - arrangements for taking new claims and
  reassessing existing customers
• - changes to our processes and systems
  (including IT)
• - new commercial contracts
• - guidance and training for our staff
  (including Decision Makers)

7
Implementing Personal Independence
PaymentGetting better

• Opportunity to
• - improve delivery arrangements and customer
  experience
• - differentiate our service, recognising our
  customers wide variety of needs
• - provide better information about the new
  benefit and clearer notifications
• - achieve different customer behaviour and
  attitudes

8
Implementing Personal Independence
PaymentGetting it right

• Committed to involving disabled people and their
  representatives in our design and development
• - PIP Implementation Consultation Group set up
• - finalising programme of involvement activity
  and research
• - seeking views on wide range of issues
  including migration strategy, claims process
  and forms and communications
• - key issue to talk about is how we support you
  to support disabled people

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Introduction of Personal Independence Payment 2013

• A high number of people who claim DLA do so with
  the support of a customer representative and we
  expect that this support will continue to be
  sought by people claiming Personal Independence
  Payment
• We expect the introduction of Personal
  Independence Payment to present a challenge for
  customer representative groups
• Personal Independence Payment is a new benefit
  which will replace working age Disability Living
  Allowance (DLA) from 2013
• There are significant differences between DLA and
  the Personal Independence Payment
• DLA will still exist for people age 16 and under
  and 65 and over

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Preparing for the introduction of Personal
Independence Payment

• We want to do all we can to support customer
  representatives by providing accurate information
  so that
• Customer representative groups understand
  Personal Independence Payment rules of
  entitlement and the administrative process
• You can support our shared customers in
  understanding Personal Independence Payment and
  their decision to make a claim, and
• we can help remove any confusion around managing
  2 different systems with potentially different
  administrative rules eg. Personal Independence
  Payment for working age customers and DLA for
  children and those currently on DLA aged over 65

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How can we support welfare rights advisers to
prepare for the introduction of Personal
Independence Payment?

• To help us support you, we would like to ask-
• What information do you need?
• How can we provide this effectively and
  efficiently?
• Is there anything else we need to consider?

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Contact Details
If you would like to get in touch, we can be
contacted as follows- Rob OCarroll, DWP DCB
Policy Email rob.o'carroll_at_dwp.gsi.gov.uk
Nick Smith, DWP DCB Policy Email -
nick.smith3_at_dwp.gsi.gov.uk Claire de Banke,
PDCS Personal Independence Payment
Programme Email - claire.de-banke_at_dwp.gsi.gov.uk
Craig Isherwood, PDCS Customer Consultation
Manager Email Craig.Isherwood_at_dwp.gsi.gov.uk