Lichfield District Council

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Lichfield District Council

• Steve McQuade
• Performance, Policy and Procurement Manager

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Lichfield District

• Medium sized District Council
• Relatively prosperous with some pockets of
  depravation
• Mixed rural and urban community
• Adjacent to the West Midlands conurbation
• A Good authority under CPA
• Low score on Performance Management at CPA
• Now greatly improved rating with the help of
  Covalent

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Covalent Usage

• Actions (Strategic Plan, Audit Recs etc.)
• Risks (Corporate and service risk registers)
• Performance Indicators (PIs and NIs)
• Models (Use of Resources, Equalities)
• Complaints (Corporate Complaint Management)
• Web Module

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Business Model - Snapshots
Web Module Self Service with alert
Reports
INPUT!
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Web module - What we have tried so far

• Auto web gauges (Online content widgets!)
• PI Charts (Widgets again)
• Performance Updates (None system users)
• Self service report access (Quick access on email
  prompt)

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Web Gauges
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PI Charts
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Performance Updates
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Self service report access
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Web Module - Future Development

• More of the same
• Selling the benefits to users
• Improving understanding
• Defining who we want on the web module and who we
  want in the core system
• Increasing take up by Members
• Integrating with the LDC website
• Promoting public access to data
• SELF SERVICE.

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The finished product