Conflict

1
Conflict
Conflict occurs when two or more parties believe
that what each wants is incompatible with what
the other wants.
Its normal and can be positive.
2
Differences

• We may differ over-
• Facts
• Goals
• Methods
• Values

Easier
More Difficult
3
Negotiation
Negotiation is a process for resolving conflict
between two or more parties whereby both or all
parties modify their demands to achieve a
mutually acceptable solution.
4
Possible Outcomes

• Lose - Lose
• Lose - Win
• Win - Lose
• Win - Win

5
Conflict-Handling Modes

• Two Dimensions
• Assertive
• Cooperative
• Five Modes (Ways of Handling Conflict)
• Compete might makes right
• Collaborate two heads are better than one
• Compromise split the difference
• Accommodate kill your enemies with kindness
• Avoid leave well enough alone

6
Handling Conflict
Collaborate
Compete
Assertive
Compromise
Unassertive
Accommodate
Avoid
Uncooperative
Cooperative