Web-based Training

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Web-based Training
Tami Siewruk Sales Marketing Magic 727-784-9469

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Objectives

• Define web-based training
• List four kinds of WBT
• Analyze the pros cons of adopting WBT
• Select the right program/s for your needs
• Discuss educated others on WBT
• Feel confident in discussing WBT with vendors
• Implement an action plan
• Train yourself others to utilize training tools
  on the web

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What Is Web-based Training?

• A technical definition
• A form of interactive Computer Based Training
  that is accessed with a browser and uses
  intranets, extranets, and the internet as a
  delivery vehicle.

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Problems With a Technical Definition

• Technology is a moving target
• Technology is the means to an end
• Technical definitions do not focus on the outcome
  of training

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An Educational Approach Is More Meaningful

• Based on performance improvement
• Focused on TRAINING, that is, filling gaps in
  skills and knowledge
• Designed to provide a clear specification for the
  development team

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Educational Approaches to Describing and
Defining WBT

• Web/computer-based training (W/CBT)
• Web/electronic performance support systems
  (W/EPSS)
• Web/virtual asynchronous classrooms (W/VAC)
• Web/virtual synchronous classrooms (W/VSC)

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Web Computer-based Training

• Definition
• Individual learning that is performed and
  delivered with the use of the web

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Web Computer-based Training

• Web/computer-based training provides learners
  with performance-based instruction with
  measurable goals and objectives.
• Types of Learning Well-structured problems that
  require transferring knowledge, building
  comprehension, and practicing application of
  skills.
• Instructional Techniques Drill and practice,
  simulations, reading, questioning, and answering.
  
• Example A program that teaches leasing
  professionals the basics of leasing.

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Electronic Performance Support Systems

• Definition
• Just-in-time training focused on problem-solving,
  scientific, experimental and project methods

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Electronic Performance Support Systems

• EPSS provide learners with practical knowledge
  and problem-solving skills in a just-in-time
  format.
• Types of learning ill-structured problems that
  require analysis and synthesis of elements,
  relationships, and organizational principles to
  produce solutions.
• Instructional techniques problem-solving,
  scientific method, experiential method, project
  method.
• Example A system that teaches service
  technicians to troubleshoot an A/C problem or
  newly hired employees how to fill out forms.

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Virtual Asynchronous

• Definition
• Educational events that take place independently
  in time.
• A learning exchange between students
  facilitators that is delayed by minutes, hours or
  days.

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Web Virtual Asynchronous Classrooms

• WVAS provides group learning opportunities in
  an environment in which the learners and
  facilitator are online at different times.
• Types of learning ill-structured problems that
  require application, analysis, synthesis, and
  evaluation to produce new ideas, plans, or
  services.
• Instructional techniques experiential tasks,
  group discussions, team projects, self-directed
  learning, discovery method.
• Example managers learn how to write a marketing
  plan.

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Tools of a Web Virtual Asynchronous Classrooms

• (W/CBT,w/EPSS)
• E-mail
• List serve
• Threaded discussions
• Quizzes/tests
• Hypertext/hypermedia hypertext documents

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Virtual Synchronous

• Definition
• Educational events that take place in real time.

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Web Virtual Synchronous Classrooms

• Virtual synchronous classrooms provide
  collaborative group learning in a real-time
  environment.
• Types of learning ill-structured problems that
  require the synthesis and evaluation of
  information and shared experience to produce new
  ideas, plans, or products.
• Instructional techniques dialogue and
  discussions, problem solving, and maximum
  interaction.
• Example A group of on- site employees learns
  how to handle difficult residents.

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Tools of Web Virtual Synchronous Classrooms

• Shared applications
• Videoconferencing
• Audio-conferencing
• Chat rooms/instant messaging
• Online white boards
• Quizzes/polling

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Benefits of Adopting WBT?

• Reduced travel costs
• Improved timing of delivery
• Improved control of revisions
• Increased consistency of training experience
• Increased availability of training refreshers
• Extended use of existing hardware

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Limitations of Adopting WBT?

• Requires substantial infrastructure
• Requires learners to adapt to new learning
  methods
• Requires course development effort by a team
• Requires the management of resources beyond the
  training organization

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Select the Appropriate Type of Program/s

• Identify performance gaps
• Clarify the domain
• Determine the level within the cognitive
  domain(s)
• Select instructional interactions
• Consider the infrastructure

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Identify the Performance Gap

• Determine if there is a performance gap
• Identify the skills and knowledge learners must
  gain
• State your training goal

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Which Domain of Learning Fits Your Goal ?
Attitudinal
Psychomotor
Cognitive
Adapted from W. Dick L. Carey, The Systemic
Design of Instruction, 1995.
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Effective Ineffective Domains
Attitudinal
Psychomotor
Cognitive
Adapted from W. Dick L. Carey, The Systemic
Design of Instruction, 1995.
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The Cognitive Domain
Evaluation
Synthesis
ILL-Structured
Analysis
Application
Highly Structured
Comprehension
Knowledge
Adopted from B. Bloom D. Krathwohl, Taxonomy
of Educational Objectives, Handbook 1
Cognitive Domain. London Longman, 1984.
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Infrastructure Considerations

• Bandwidth
• Access to network (Internet, intranet, extranet)
• Standardization of browsers
• Corporate polices regarding plug-ins, firewalls,
  and dial-ins
• Support services and maintenance

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Summary

• Identify performance gaps
• Clarify the domain
• Determine the level within the cognitive
  domain(s)
• Select instructional strategies
• Consider the infrastructure
• Determine if web-based training is an effective
  solution

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Resources

• The following URLs show examples of the four
  types of WBT programs
• Computer-based training http//curry.edschool.Virg
  inia.EDU/go/frog/menu.Html
• Electronic performance support systems
• Www.Amazon.Com/
• Virtual asynchronous classrooms
• Www.digitalthink.Com/
• Virtual synchronous classrooms
• Httpwww.centra.Com

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Resources

• Computer-based training
• http//curry.edschool.Virginia.EDU/go/frog/menu.
  html

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Resources

• Electronic performance support systems
• www.amazon.com/

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Resources

• Virtual asynchronous classrooms
• www.digitalthink.com/

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http//developer.intel.com/design/intarch/training
.htm
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Resources

• Virtual synchronous classrooms
• httpwww.centra.com

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WWW.3m.com/meetings

• Video Conferencing

Data conferencing