Sunrise Language Solutions

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Sunrise Language Solutions
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713-870-1744
Workplace Specific Language Training Program
Guidelines
Needs Assessment
v

Obtain input from all stakeholders (directors,
managers, supervisors,
colleagues, etc.).


Provide insight into the language skills
participants need to master
in order to perform their jobs
effectively.


Help stakeholders understand the program and
become committed
to its success and the success of the
participants.
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Needs Assessment
Contd
Determine Present Situation Analysis (PSA).
v


Use observation, interviews, and surveys in order
to identify and

analyze needs.

Collect information from stakeholders.


Administer proficiency tests to assess present
language skills.

v

Determine Target Situation Analysis (TSA).
Identify appropriate grouping for participants
(where numbers


permit, work tasks, language proficiency, etc.).


Set realistic expected outcomes.
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Program Development
Develop a relevant and authentic training program
that is workplace
v

specific.
v

Develop training materials that consist of
existing client-specific
literature and augment with relevant
provider-specific materials.
Develop role-playing activities and group
activities to engage participants
v

using work-related language use.
v

Develop work-related authentic practice exercises
to engage participants.
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Effective Staff Support
v

Select qualified and experienced instructors.

TEFL/ESL Certified (Teaching English as a
Foreign/Second

Language)
Certified by an accredited college/university or
state
ü

recognized organization
ü

Bilingual (English and Spanish)

Cognizant of the workplace culture



Knowledgeable about language teaching methodology
for adult
learners

Act as an effective liaison between training
provider and client



External Professional Development
Members of TESOL (Teachers of English to Speakers
of Other Languages)
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Performance Objectives
Describe measurable outcomes and document
progress by the training
v


provider and the client.
SWSBAT - Student Will Successfully Be
Able To..



Demonstrate task
ü
Examples

give instructions


read and understand safety labels
(OSHA-compliance)


answer customers questions



take a phone message
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Cost Analysis
v

Develop a budget that accommodates the clients
request to the extent
possible.


Assessment


Curriculum development

Instruction



Training materials


Indirect costs (overhead)
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Program Evaluation
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Prev
What is being evaluated and why?
v



What do participants know that they did not know
before?

To what extent are they able to perform the
objectives?


To what degree does the program show that it has
met its goal?



What is the effectiveness of the training
provider?
Assess ability of participants to transfer their
new knowledge to the
v

workplace.


Questionnaires to elicit participants feelings
about the program
content, instructional method,
and the instructor

Questionnaires or interviews to elicit comments
from

stakeholders


Feedback from instructors on effectiveness of the
instructional
curriculum and the usefulness of specific
materials and activities
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Program Evaluation
Contd
Return
Prev
Provide a written report of evaluation results.
v



Show the ways in which the goals have been met
and the areas
in which further training may be
needed.

Conduct Periodic Follow-up (If feasible).
v
Are participants continuing to apply the language
in the
ü

workplace?
In what way has the participants transfer of
knowledge impacted
ü

the organization (efficiency, safety, customer
relations, etc.)?