FEEDBACK

1
FEEDBACK

• Krista M. Johnson, MD

2
Overview

• Definition
• Examples of feedback
• Characteristics of effective feedback
• Skill practice

3
Goals

• 1) Develop the skills needed to give effective
  feedback to learners
• 2) Recognize the importance of effective
  feedback in clinical teaching
• 3) Improve your confidence in your ability to
  give effective feedback

4
Objectives

• 1) List and describe characteristics of
  effective feedback
• 2) Recognize effective and ineffective feedback
  behaviors via discussion of cases or videotape
  review of teaching
• 3) Demonstrate effective feedback teaching
  behaviors in a role play
• 4) Give colleagues feedback on their teaching
  behaviors in role play

5
Definition

• Feedback
• process by which the teacher provides learners
  with information about their performance for the
  purpose of improving their performance

Stanford Faculty Development Program in Clinical
Teaching
6
Definition

• Feedback
• process by which the teacher provides learners
  with information about their performance for the
  purpose of improving their performance

Stanford Faculty Development Program in Clinical
Teaching
7
Characteristics of Effective Feedback

• Lets share some examples of feedback

8
Characteristics of Effective Feedback

• Specific
• Behavioral
• Frequency
• Timely
• Positive/Negative/Positive
• Limited

Stanford Faculty Development Program in Clinical
Teaching Ende,J. JAMA 1983
9
Characteristics of Effective Feedback

• Self-assessment
• What do you do well? What would you like to work
  on?
• Learner reaction
• Action plan

10
Label it Feedback!
11
Importance of Feedback

• The important things to remember about feedback
  in medical education are that
• (1) it is necessary, (2) it is valuable,
• (3) after a bit of practice and planning, it is
  not as difficult as one might think.
• Jack Ende, MD
• Ende, JAMA, 1983