Electronic Office (e-Model) and Knowledge Management

1
Electronic Office (e-Model)and Knowledge
Management
??.??? ????????? ?????????????????????????????????
?????????????????????? yuen_at_ku.ac.th 28 Sep 2004
2
?????????????????

• ??????????????????????????????????????????????????
  ?????
• ??????? ???????? ????????????????????????????????
• ????????????????????? ????????????????????????????
  
• ??????????????????????????????????????????????????
  ???????????
• ?????????????????????????????????????????
• ??????????????????????????????????????????????????
  ?????????????????????????? ?????? e-Model
• ????????????????????????????????????

3
??????????? ??????????????? ???????????? ?????????
??????????? ???????????????
4
???????? ???????? ??????????? ??????????????????
?????? ??? ??????????? ?? ??? ???
?????????????????? ?? ??????????????????? ??
??????? ?????????????? ?? ?????? ?????????????
?? ???????? ?? ??????
?????????????????????????????
5
???? ?
?????????????????????????????????????????????????
?????
WHY??? ???????????? ?????? 26 ???
???????????????? 0 ??? 1
6
??????????????????
(new economy, digital economy, internet economy)

• ???????????????????????????????????? ICT
• ?????????????????????????????????
• ???????????? ??? digital devide
  ??????????????????????????????????????????????????
  ???????
• ??????????????? ??????????????????????
  (????????????????????????? (Collaboration Model
  ??? e-Model))
• ???????????? Web Technology, EDI
  ???????????????????? Web Service ??????????????
  Virtual

7
?????????????????????????????????????????
??????????????????????? ????????????????????????
?????????? ??????????
8
???????????????????????????? ????????????????
?????????????????????????????? ?????? ????????
??? ???????
9
????????????????????????????????????????????????

• ?????? (Data)
• ???????? (Information)
• ??????? (Knowledge)

10
?????????????????????

• Tacit knowledge ??????????????????????????????
  ?????????????????????
• Explicit knowledge ????????????????????????
  ??????????????????????

11
??????????????????
Explicit
???????????????????????????? ????????????????
????????????????? ?????????????
???????????????
20
????????????????????????????????
80
Tacit
?????????????????????
????????????????
???????????? ?????????????
????????????????
12
?????????????????????????????

• ???????????????????????????????????????????????
• ??????????????????????????
• ?????????????????????????????????????????????????
  ??????????????????????????
• ???????????????????

13
???????????????????????????? ?????????????

• ???????????????????????????? (Learning
  Enterprise)
• ???????????????????????????????????????
• ?????????????????????????????????????
• ???????????????????????????????
• ??????????????????????????????? Knowledge Worker

14
???????????????????????????????? ???????????
15
????????????????????????????? ??????????
(Collaboration)

• ????????????????????????????????? !!!
• ??????????????? ????????????
• ????????????? ?????????????
• ??????????????? ????????????? ?????????????????
• ???????????????????????????????

16
????????????????????????????? ?????????????

• ???????????????????????? ????????, ??????
  ????????????? etc
• ??????????????????????????
• ?????????????????? b-b b-c c-c b-g g-g g-c

17
???????????????????????????????????????
18
?????????????? (work flow)??? ????????????????????
???
19
????????????????????????????
20
????????????????? e-Meeting ?? intranet
21
????????????????????????????????????????????
22
?????????????????????????????????? ???????????????
????????????????
????????????????
????????????????
Knowledge in Specific Function
??
Productivity Across Many Functions
???????????????? (??????????)
???????????????? (??????????? ???????? )
?????????
?????????
???????????????? (???????????? ??????? ??????)
???????????????? (????????????????????)
23
???????????? ????????????????????????? ???
e-Office
??
????????????????? ?????????? ????????????????? ??
?????????
????????????????
?????????
?????????
?????????? ??????? ????????? ??????????????? ?????
???????????????
24
??????????????????????????????? ?????????????????
??????
?????????
??
????????
?????????
????????????
?????????
????????? ??????????
????
??
25
???????????????????????
??????????????? ???????????????? Chat EDI E-Mail
,XML
1. ??????????, ?????????? ?????????
??????????????? 2. ???????????? ???????
26
???????????????????????????? ?????????????????????
????????? ???????????????????? ?????????????
27
??????????????????????????

• ??????????? ??????????????????????????????????
  ?????????????????????????????
• ??????????????????? ???????? ???????
• ????????????????????????? ??????? e-Model
• ???????????????????????????????????
• ???????????????? (Knowledge is asset)
• ??????????????????????????????
• ?????????????????????????????????
• ?????????????????????????????????????????

28
???????????????????????

• ???????????????? ??????? ?????????????????????
  ??????? ?????? ????? ??????? ?????????????????????
  ??????????????????????

• ???????????????? ???????????????????????????????
  ???????
• ????????????????????????????????????????? ???????
  ????????? ????????????????????????????????????????
  ??????????????????????
• ??????????????????????????????????????????????????
  ???????????????????????? ?????????????????????????
  ?????????????

29
??????????????????????????????

• ???????????????????????????????
• ????????????????????????????? ???????????????????
  ????????????
• ??????????????????????????????????????????????????
  ???????????
• ????????????????????????????? ????????????????????
  ??
• ??????????????????????????????????????????????????
  ??????

30
???????????????? (Knowledge Management KM)

• ???????????????????????????? ??????????
  ??????????
• ?????????????????????????????????????????
• ?????????????????????? ???????? innovation
  economy ?????????????????????

31
?????????????????????????

• ????????????????????????????????????????????????
  ??????????????????????????????????????????????????
  ??????????????????
• ?????????????????????????????????????????????????
  ??????????????????????????????????????????????????
  ???????????

32
???????? (intellectual capital)
33
?????????????????????????
?????????????????????????????????????????
34
??????????????????????

• Knowledge Identification
• Knowledge Acquisition
• Knowledge Utilization /Reuse
• Knowledge Development
• Knowledge Integration
• Knowledge Transfer
• Knowledge Storage

35
?????????????????? KM ????????

• ????????????????????????? (less tool-based)
• ????????????? (strategic, tactical, operational)
• ?????????????????????? (less technical)
• ??????????????????????????????????
• ???????????????????????????????????????
• ??? ICT ????????

36
???????? KM ????????

• ?????????????????????????????????
  ???????????????????????????????????
• ??????????? ??????? ???????????? ??????
• ????????????

37
??????????????????????????????????????????

• ??????????????????????
• E-learning ??? KM ??????????????????
• ???????????????????? ??? KM ??????????????????
  ???????????????????

38
?????????????????????????? ????????????? ???
???????????? ??? e-Model
39
???????????????????????????????? (1)

• Communication technologies ???????????????????????
  ?????? ???? ??????????????????????????????????????
  ???????
• Collaboration technologies ???????????????????????
  ????????????????????????????
• Storage technologies ??????????????? ??????
  ????????????????

40
???????????????????????????????? (2)

• Groupware ?????????????????
• Intranet ???????????????????????????????
• Internet ????????????????????????????????????????
• News group ??? Discussion group
  ????????????????????
• Knowledge Map ??????????????????????????????????

41
???????????????????????????????? (3)

• Search Engine
• Full text search
• OLAP and Data mining
• Multimedia Technology and Content Analysis,
  Distribution
• Knowledge Expert System

42
???????????????????????????????????????

1. ?????????????????????????????????
2. ??????????????????????????????????????????????????
   ?????????????????????
3. ???????????????? KM

43
???????????????????????? ????????????????????
????????????????????????????????????????
44
?????????????????????????????????? (???)
?????????????????????
???????
??????????????????? ????????????
??????????
????????????? ????????????????
????????????????????????????? ????????????????????
????????????????
2000-2003
????
45
?????????? ???????????????????
???????????? ?????????? ??????????
24x7x365 ?????????????????????????
?????????????????? ??????????????? ??????????
Digital
??????????
???????????????????????? ?????? ???????
????????? ??????????? ??? ????? ?????? ...
(??????? ???? ??????? ???????????????? ???????????
????????????)
46
????????????????????? ??? www ???????????????????
????????????
47
???????????????????????????? WWW
?? 2003 ??????????????????????? 1.5 ???? URL
pages ??????????????? gt 2000 ???? URL
pages ????????????????????????????????? ????????
10-20 ???????? ??????????????????????????????????
20-30 ?????????
????????????????? ??????????????? ????????????????
?????? 20-30 ?????????
48
?????????????????????????????????????????????????
????????????????????
49
??????????????????????????????????? Tacit to
Tacit knowledge transfer
50
??????????? e-Model ?????????????????????????????
???????????
Explicit to Tacit Knowledge transfer
Explicit to Explicit Knowledge transfer
51
????????????????????? ???????????????
???????????????????????????????????????????
52
?????????????????????????????????????

• e-Student

• e-Teacher

• e-Personal

53
?????????????????????? e-Model

• ???????????? Centre ???????????????????????
• ????????????????????? ????????????????????????
• ??????????????????? (User and Customer Centric)
• ????????????????? any time, any where, any one.
• ????????????????????
• ?????????????????????? ??? ???????????????
• ?????????????????????????????????????????????
  ???????????????????????????
• ???????????????????????? (hearts minds)
• ???????????? IT????????????, collaboration
• ???????????????????, ???????
• ???????????????? ??????????????????????
• ????????????????????? ?????????

Repository
54
???????????????? e-Model ????????????????????????
????????????????????
55
e-Academic
e-Research
e-Mis
e-Service
e-Goverment
56
??? e-University Model
e-Board
?????????????? ICT
e-Government
e-Faculty
OC Operation Center
e-Meeting
e-Publication
e-University
????????????
e-Service
e-MIS
e-Agre
e-Office
e-Technology (Infrastructure)
Information Online
e-Student
e-Portal
KUWIN
e-Academic
Cluster Computing
e-Library
e-Moral
e-Edutainment
e-Learning
?????????????? ??????
e-Teacher
e-Courseware
e-Training
e-Assessment
e-Advisor
e-Research
Knowledge base
Learning Environment
Standardization
57
??????????????????? ??????????????????????????????
??? e-Office
58
??????????????????????????????? IT-(1)

• PDA (Personal Digital Assistant) ??????????????
  mobile phones, Wireless Information Devices
• Wireless (IEE802.11b/a, Bluetooth, WAP,
  Ultra-wideband (UWB) transmission, HiperLAN2)
  mobile students/staff
• Ubiquitous/Pervasive computing - Wearable
  computers
• High-speed home networking (ADSL, Cable, VDSL)
  stay-home web service.
• Transmission Technologies DWDM (Dense Wave
  Division Multiplexing)
• Identification, authentication, authorisation
  (fingerprints, hand-geometry, facial-geometry,
  iris patterns or voice Directories
  encryption, digital signatures, PKI etc)
• Smart cards, proximity cards
• e-Commerce

59
??????????????????????????????? IT-(2)

• Infobots, FIPA (Foundation for Intelligent
  Physical Agents)
• Groupware
• Peer to Peer (P2P)
• XML (Extensible Markup Language)
• CNRP (Common Names Resolution Protocol)
• CPRM (Content Protection for Recordable Media)
• WSDL (Web Services Description Language)
• ASPs
• Digital archives
• Digitisation projects
• VoD (Video on Demand)
• Contents and Service Portals
• Viruses Management issues
• Hacking Security issues

60
????????????????? Mobile Communication

• ?????????????????????????????????? ????? e-Model
  ?????????????????????????????
• ???????????? Wireless ??? Internet
  ??????????????????????? ??? smart ????
• ??????????????????????????????????
  ????????????????????????????? ????????????????????
  ??? ?

61
?????????????????? Mobile Computing

• ???????????????????????????????????????????
• ????????????? mobile phone, PDAs
• ?????????????????????? (Microsoft, Intel, IBM,
  Sun, etc.)
• ??????????????????????????????????????????????????
  ?????????? 1990
• Immature technologies ???????????????????????
• Lower access and adoption, very little actual
  commerce
• ????????????????????????????????
• ?????????????????????????????
• ??????? (video) vs. ???????? (remote information
  access)
• ??????????????? ??? IT/telecom spending
  environments

62
??????