Knowledge Sharing

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Knowledge Sharing Concepts, techniques and tools
Lucie Lamoureux
Bellanet International Secretariat
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Dilbert (or Dogbert) on Knowledge Management
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Data, Information, Knowledge
Data 1855AC313
Information Air Canada flight 313 leaves New
York at 1855

• Knowledge
• Thats not a good flight often busy and
  delayed.

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Nature of Knowledge

• Quite literally, what people know
• Knowledge is experience, insights, skills,
  concepts, feelings, ideas, ways of thinking or
  working
• Highly contextual
• Intangible, difficult to measure

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Tacit vs. Explicit Knowledge

• Only a small portion of what we know is
  codifiable or explicit
• The vast majority of knowledge is uncodifiable
  or tacit

Iceberg Metaphor taken from SigmaConnect
http//www.sigmaconnect.com
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Knowledge Management Cycle
Activity
Create, discover, capture
Apply
Lessons Learnt
Training and Processes
Distill, validate, share
Adopt, adapt, share
Knowledge Assets
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Why share knowledge?

• Opportunity to learn through interactions with
  peers
• Increases work effectiveness, e.g. through
  problem-solving
• Learning from experiences can help prevent from
  reinventing the wheel
• New ideas and solutions can lead to more
  innovations, out-of-the box thinking

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People are the Key

• Best Knowledge Transfer Technology
• Face-to-Face Interaction
• Not always possible but everything else aspires
  to it

Conversations
Stories

• Best Knowledge Repository
• A Community or Group of people

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Storytelling
After Action Review
Exit interview
Communities of practice
Peer Assist
Knowledge Fairs
Mentoring
Open Space meetings
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Use a Spectrum of Technologies
Intranets
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Technology

• Necessary for distributed organizations /
  communities
• Should facilitate the way people already work
• Should support the process, not drive it

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What do you think

• What are the ways that we are sharing knowledge
  at Euractiv?
• What do we do well? What dont we do well?
• What is the critical knowledge that needs to be
  shared?

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An After Action Review

• Simple process to capture lessons learned by a
  team
• Aims to generate recommendations for improved
  future performance
• Opportunity to reflect and readjust
• Facilitated process safe, non-confrontational
  environment

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After Action Review Questions

• What was supposed to happen? What actually
  happened? Why were there differences?
• What worked? What didnt work as well?
• What would you do differently next time?

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A Peer Assist

• An event that brings together individuals (peers)
  to share their experiences and insights on an
  identified challenge or problem
• Problem-solving aspect but also promotes shared
  learning
• Used within project teams or stand alone
• Facilitated process encourage participation,
  mutual support