M

1
Estates Facilities Management Delivering
Profound Impact
Cofely-GDF Suez delivering the London 2012 Games
Olympic Park Legacy in Partnership with the
London Legacy Development Corporation
2
Delivering the Olympic Legacy

• The UK bid to host the 2012 Games addressed the
  issue of Legacy in these terms -The most enduring
  legacy of the Olympics will be the regeneration
  of an entire community for the direct benefit of
  everyone who lives there.
• The Mayor of London and the Olympic Host Boroughs
  have set a 20 year Convergence target to
  ensure that by 2030 local residents will have the
  same social and economic chances as their
  neighbours across London.

3
Introduction

• LLDC and Cofely are working in partnership to
  deliver the legacy of London 2012 Games at QEOP
• Beyond FM full area regeneration over next t
  5-10 years
• Environmental, Social and Economic benefit to the
  area
• Cofely is operational arm of LLDCs Park
  Operations and Venues team
• 24 separate FM service activities delivered
• Supply of heating and cooling through 2x low
  carbon energy centres
• Over 300 Staff and operatives
• Partnership at QEOP has evolved since 2008
  through following stages
• Pre-Games infrastructure
• Games time
• Transition
• North Park South Park Re-openings
• On-going development

4
Queen Elizabeth Olympic Park Timeline

• 2008 Design build of energy centres network
  begins
• 2010 Kings Yard Energy Centre operational
• 2011 Stratford City Energy Centre operational
  Westfield Shopping Centre
• 2012 Heating, Cooling FM provision for London
  2012 Olympics
• 2012 40 year heating cooling concession
  begins
• 2013 Park Hosts summer of large scale events
  and concerts
• 2014 10 year FM services agreement begins
• 2014 East London Energy First provision of
  heating to East Village (former Athletes Village)
• 2014 South Park opens to public (including the
  ArcelorMittal Orbit)
• 2016 Stadium opens
• 2014 2023 Park developed 1.4m sq m
  commercial space 29,000 housing units

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Energy - Queen Elizabeth Olympic Park and
Stratford City

• Design, build operate district energy scheme
• 100m investment
• 40 year concession
• 18km of networks, 2 energy centres
• 70 Heating and cooling Sub Stations
• First Phase Capacities
• 90 MW Heating
• 57 MW Cooling
• 10 MW Electrical
• Total Capacities
• 195 MW Heating
• 64 MW Cooling
• 30 MW Electrical

6
FM Provision at the Queen Elizabeth Olympic Park

• Facilities management of iconic venues
  Aquatics Centre, CopperBox, ArcelorMittal Orbit
• Cleaning, ME, Helpdesk, Health Safety
• Parkland, highways and waterways maintenance
• Waste management
• Park security
• Project management
• Event services / Play Services
• ArcelorMittal Orbit and The Podium
• Marketing, sales, visitor experience
• Retail shop
• Catering, hospitality and event management
• Olympic Stadium, Press Broadcast Centre

7
Unique Contract and Partnership

• Once in a generation opportunity required forward
  thinking approach
• Long term partnership
• Flexibility
• Innovation
• Investment
• Joint approach to value creation
• Multiple stakeholders
• Delivering the Legacy - Profound Impact by
  following the guiding principles of the
  partnership
• 1. Whole estate approach
• 2. Quality and standards
• 3. Access and inclusion
• 4. Sports, physical activity and events
• 5. Marketing and tourism
• 6. Education, outreach and community involvement
• 7. Employment, skills and training
• 8. Environmental sustainability and ethical
  sourcing
• 9. Commercially minded and community grounded

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Profound Impact

• Three types of impact together make a profound
  impact
• Impact of our work on the built environment and
  the Park
• Unique contract - timeline of investment and
  flexible service provision
• High quality venues and parklands and high
  expectations
• Environmental Impact low carbon development
• Attracting visitors to the QEOP
• Social and Economic Impact Convergence
• Investment in Community Interest Company Our
  Parklife
• Provision of local employment , training and
  volunteering
• Use of local suppliers / businesses in the supply
  chain training for them
• Apprenticeships
• Relocation to QEOP
• Impact of our work on the wider FM industry
• Example of an FM model to meet future needs
  within the public sector?
• A showcase to make FM a career of choice
  Trainees, Apprenticeships and Graduate Placements
• Sharing knowledge - Tours and Presentations for
  Professional Bodies

9
Environmental Impact

• East London Energy
• 11,000 tonnes saved per annum
• 34 less CO2 than conventional systems
• Smart grid - Test-bed for technology

10
Estates and Facilities Management Impact

• Parklands
• 45 Hectares of BAP Habitat
• 900,000 Visitors
• 4,000 trees planted
• 300,000 wetland plants
• 525 bird boxes, many set in the bridges
• 150 bat boxes, some located in the Stadium
  structure
• 2 otter holts
• Green Flag Award
• Venues FM
• Sustainable transport through electric vehicles
• BREAM constructed venues and operation
• Composting and MERF being investigated
• Utility monitoring and initiatives
• Ability to utilise Cofely Energy expertise for
  effiencies

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Our Parklife Social and Economic Impact

• Connecting people to the Park through employment,
  volunteering and training creating value for
  the client, local people, Cofely and the Park
• Community Interest Company (CIC)
• Partnership Capability
• Investment Resources
• Technical Assistance
• Innovation

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Our Parklife

• Performance to date
• 71 of people employed on the contract are local
  residents
• Two training programmes to improve local skill
  base and provide opportunities
• Approx 25 of operational workforce were
  unemployed
• Over 400 volunteer days expected to be delivered
  this year
• Park Wide mobility service using volunteers and
  supported by Cofely Staff/Assets
• Mentoring programme in conjunction with LLDC for
  local students
• The Future
• Bespoke training programme aimed at local long
  term unemployed
• Delivery of extended conservation and customer
  services volunteering programmes
• Extension Of Park Mobility service
• Delivery of 12 education events providing local
  school children with a greater understanding of
  bio-diversity.
• Delivery of revenue generating services
  Horticultural Tours
• Further links with local colleges for
  apprenticeship opportunities in catering, retail
  and customer services

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Learning for the FM industry

• Long term relationships
• Focussed on changing needs of the client
• Innovative approaches to creating value and
  reducing costs
• Creating social value through FM operations
• Integrating FM and Energy
• Showcase for what FM can achieve
• New model for Public Private (and Third Sector)
  collaboration in the future

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Summary and the immediate future

• Long term partnership key to delivering profound
  impact
• Focus on quality, innovation and value creation
• A benchmark for the future of FM

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September 2014 South Park
Lawn Invictus Games
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December 2014 Winter Wonderland
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July 2015 Planned Stadium
Re-opening Rugby World-Cup 2015
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And finally.. The transformation of the
Olympic Park into the Queen Elizabeth Olympic
Park is well underway. THIS is what the original
Aquatics site looked like before the Olympic Park
was built. Fridge Mountain The site
on which the Aquatics Centre now sits, as it was
in 2004