Balancing life

1
Communication Skills for the Workplace

• Balancing lifes issues inc.

2
Objectives

• Goal of the conversation
• During the conversation
• After the conversation
• Barriers
• Best Practices

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Goal of the Conversation

• Why are you having this discussion?
• Do you need to have this conversation at all?
• Only deviate from topic if it is relevant to the
  issue.
• Your job is to bring it back to the goal.

4
During the Conversation

• Stay calm, cool and collected
• Think before you speak
• Listen twice as much as you talk
• Paraphrase
• Learn
• Use humor appropriately
• Know when to walk away
• Be aware of your body language

5
Written Communication

• Clear and concise
• Keep it simple
• Re-read 3 times one time out loud.
• Summary should be clear with an action plan
• Watch out for copying, forwarding or copying and
  pasting information

6
Assertive Communication

• Be clear, honest and direct
• Mutual respect
• Builds a strong foundation with other person
• Practice being assertive if you are more passive

7
After the Conversation

• Have closure - end on a positive note if
  possible.
• Confirm the conversation by e-mail or verbally.
• Evaluate what went well and what could have been
  better.
• Create your own homework to understand what
  could go better next time.

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Barriers

• When
• Where
• Hunger
• Tired
• Unnecessary interruptions - distractions

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Best Practices

• Focused
• Diplomatic
• Authentic
• Appropriate
• Taking a risk

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Communication Skills for the Workplace

• Balancing lifes issues inc.