A-Z

1
A-Z Knowledge Base Project

• Sheila Apicella

2
More for less!!
Delivering services in partnership
New initiatives
Information Assurance
Joining up the dots!!
Service Professionals
Standards Common Infrastructure
Identity Management
Shared Culture
Efficiencies/ improved customer access
3
esd-toolkit has been around to support Local
Government for quite a while.

• 3 London Boroughs Porism Ltd formed project
  group
• A steering group set-up in Autumn 2000
• LAs across the country contributed best
  practice/guidance
• esd-toolkit application live - July 2002
• Rapid take up developments
• LGOL funding 2004/05 and 2005/06

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Five years on

• Focus
• Objectives
• Strategic positioning with major initiatives
  across the public sector and within the local
  government agenda
• National agenda and local priorities
• Governance and regional partnerships

5
What is esd-toolkit?

• 14,000 registered users includes all LAs
• 90 have their own web space and model
• 10 toolkit local communities now includes
  Scotland!
• 9 special interest groups thematic
• Accredited toolkit practitioners
• training, peer support, beta testing
• Steering group, programme boards
• development engagement - controlled lists, core
  content standards

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esd-toolkit what is freely available! http//w
ww.esd.org.uk/standards/
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Controlled Lists, Standards and schemas

• LGSL SLGSL- Local Government Services List
  defines what LAs deliver and is being expanded to
  cover public sector services delivered in
  partnership
• LGATL - Local Government Agency Types List the
  types of agency responsible for delivering
  services.
• LGTL - Local Government Resource Type List
  types of electronic resources
• LGAL - Local Government Audience Type List
  defines the types of citizen to whom a service or
  local government resource is relevant
• LGBCL - Local Government Business Category List
  for populating the e-GMS 'subject' element for
  business related resources (in addition to IPSV)

• LGChL - The Local Government Channel List
  standard definitions of access/delivery channels
• LGCS - Local Government Classification Scheme
  supports Data Protection, FOI and records
  management
• LGDL - Local Government Directory List defines
  the generic structure of a UK local authority
• LGIL - Local Government Interaction List types of
  interaction has been used to help measure BVPI
  157 now does lots more!
• LGNL SLGNL - Local Government Navigation List
  enables a user friendly web interface
• IPSV Integrated Public Sector Vocabulary to
  help search and find electronically held
  resources across the public sector

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What are the advantages of subscribing?

• Significant extra reporting options
• Xml and csv upload facilities to assist transfer
  of material to your own web space and other
  systems eg CMS and CRM
• Access to a wider range of discussion forums
• Access to on-line documents promoting knowledge
  sharing from the enthusiastic toolkit user
  community
• Private web space - create, revise and analyse
  your own local structure tree linked to the
  core tree
• Understand and cost what you deliver
• Add services delivered in partnership and
  Partners

9
Understand what you do

• Architecture
• dynamic model of local government
• lists architecture LGSL/LGNL/IPSV etc
• core - shared tailored models
• content templates
• standards self-assessment
• inspections/requirements/reports
• process maps
• FAQs and forms

10
Manage, monitor, measure, report

• Infrastructure
• management locally administered - shared
• monitoring measuring - reporting
• statistics - benchmarking
• compare contrast share
• corporate dashboard my toolkit
• news dissemination
• events - booking

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Whos there to help?

• People from Local Authorities across the UK
• toolkit local communities
• working groups peer support
• projects database
• forums
• people finder
• news and information
• communities micro-sites
• self-assessment

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Whats in it for

• CEOs
• more than 13,500 staff using across LAs
• improving how organisations work
• Heads of finance
• support business cases for process change
• audit trail with potential to identify unit
  transaction costs across channels
• Business process/change managers
• record more information about processes
• rate usefulness of process maps and documents

13
Whats in it for

• Customer service
• metrics against channels demonstrates benefits of
  providing marketing shift
• links to delivery standards, FAQs, examples,
  templates
• Heads of efficiency/e-champions
• linking to efficiency savings reporting
• RCEs involvement re sharing best practice
  information and networking service experts
• Web masters
• metrics to demonstrate provision/marketing effect
• DirectGov LocalDirectGov
• accessibility and usability improvement

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esd-toolkit objectives

• Enable local government and partner organisations
  to optimise shared knowledge and expertise to
  meet their dynamic agenda and Make a real change
  for the better in customer focused service
  delivery
• Develop practical help and relevant solutions to
  challenges by facilitating collaborative ways of
  working
• Help local authorities and others in the public
  sector to maximise efficiencies and evidence
  return on investment

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• Thank you for listening
• sheila.apicella_at_idea.gov.uk
• 07769 692989
• http//www.esd-toolkit.org
• http//www.esd.org.uk/projectscotland