Diapositive 1

1

WMS Support scope
Process
and scope
Help !!
11 areas of competences
Customer
6. Resourcebundles
7. Reference data
5. Data display changes
8. CRM integration
Support Scope?
WMS Support
In ENGLISH
wms_at_roche.com In ENGLISH
4. Gears duplication
NO
YES
IPCC SPOC
9. Static contentupload
3. Bugs
10. Emailcampaign
If WMS Support cannot solve your issue,Your
request is routed to IPCC SPOC through JIRA.
2. Users/access management
11. CMS
1. Infrastructure
Support team
1 mail per request, always in English
wms_at_roche.com
(on working days from 9am to 5pm)
Grzegorz
PGM
Global Informatics we power possibilities
2
WMS Support scope to Nouveaux Media
Not is scope
Application Contact
Omniture Nicholas Waton
Opinio Yannick Di Mondo
Artegis Philippe Massard
Intelligens P.Massard/Y. Di Mondo/Y.Hamming
Any other SPOC or backup
PGM
Global Informatics we power possibilities