ETIQUETTE

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ETIQUETTE
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ETIQUETTE

• Part I - Meaning
• Part II - Relevance to context
• Part III - Business etiquette
• Part IV - Dress etiquette
• Part V - Dining etiquette
• Part VI - Cell phone etiquette

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Part I Meaning

• The conventionally accepted standards of proper
  social or professional behavior. An unwritten
  code.

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Part II Relevance to Context

• There has been a shift in emphasis for a
  professional to excel not only in his/her core
  competencies but also acquire skill sets that
  would increase his/her employability and enable
  them to be brand ambassadors for their
  organizations at all times.

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Part III Business Etiquette

• Business etiquette is the conventionally
  accepted norms of professional behavior. It isn't
  meant to be stuffy or formal. It's really about
  being kind, considerate and respectful.
• 7 golden rules.

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7 Ways To Succeed With Business Etiquette

• 1. Make an investment in your professional future
  by selecting a good business wardrobe.
• 2. Every day is made up of a series of meetings
  and greetings. Whether you are making the initial
  contact with a client, colleague or vendor or
  having a follow up contact, you need to impress
  at every level .

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• 3.Today's business environment is becoming
  increasingly more global. There is no one set of
  rules that applies to all international visitors
  so your research will need to be done for each
  international visitor you host.
• (Gen Arjun Rays Eg)

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• 4. If you want to be successful, grow your
  business and develop good client relationships,
  find out how your clients want to communicate.
  Just because you think that e-mail is the most
  efficient tool doesn't mean that your clients or
  prospects like to sit in front of a computer all
  day. Some may prefer to use the phone so that
  they can discuss issues and gauge reactions.
  Others may be more comfortable meeting with you
  in person. Respecting your client's communication
  preferences is not just a courtesy, it's good
  business.

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• 5. Pay attention to how you communicate over the
  telephone. Very often the telephone is the first
  and only contact that you have with customers.
  Make it the best experience you can by smiling
  when you answer the phone (even if the last
  person you talked to was rude), answer on the
  first ring or certainly no later than the third
  ring. Ask permission and wait to hear the answer
  before you put someone on hold. You will win
  customers and influence clients every time you
  use good phone skills.

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• 6. When something goes wrong at work and a
  colleague, customer or manager chews you out,
  keep your cool. Even when you didn't cause the
  problem you can use these four steps to help
  diffuse the situation apologize even if you are
  not at fault, sympathize with the person who is
  upset, offer to help in any way you can even if
  you didnt cause the problem and take action to
  deliver on any assistance that you agreed to
  give.

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• 7. Conducting business over meals is a ritual
  that has existed for centuries.

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Part IV Dress Etiquette

• The Queen of England is reported to have told
  Prince Charles, "Dress gives one the outward sign
  from which people can judge the inward state of
  mind. One they can see, the other they cannot."
  Clearly, she was saying what many people are
  reluctant to accept that people judge us by the
  way we dress. In all situations, business and
  social, our outward appearance sends a message.

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Dress Etiquette

• At work
• At social gatherings
• At informal get togethers

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• How you dress depends on four factors the
  industry in which you work, the job you have
  within that industry, the geographic area in
  which you live and most importantly, what your
  client expects to see.
• Men Womens dress code.

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Mens formals

• The quality of the material speaks as loudly as
  the color and can make the difference between
  sleaze and suave.
• Shoes should without question be conservative,
  clean and well polished. Lace-up shoes are the
  choice over slip-ons or flip flops.
• Socks should be calf-length or above. Make sure
  they match not only what you are wearing, but
  also each other.

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• Belts need to match or closely coordinate with
  your shoes. Once again, quality counts.
• A solid white or blue dress shirt with long
  sleeves offers the most polished look. The more
  pattern and color you add, the more the focus is
  on your clothing, rather than your
  professionalism
• Keep jewelry to a minimum.
• Personal hygiene is part of the success
  equation. Freshly scrubbed wins out over heavily
  fragranced. Save the after-shave for after hours,
  but never the shave itself.

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Womens apparel

• Western wear
• Sari
• Chudidar
• Ethnic dresses

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Part - V Dining Etiquette

• At cocktail parties
• At restaurants/formal dinners.
• At buffets

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At cocktails

• After working the room a while, you decided to
  eat. Of course, you stopped at the bar first. So
  with drink in hand, you headed for the hors
  d'oeuvres, picked up the chicken on a skewer,
  dipped it into the sauce and took a bite.
  Unfortunately the chicken didn't slide right off
  the skewer so you began tugging at it with your
  teeth. About that time the boss walked up. There
  you were with a glass in one hand, chicken in the
  other and sauce running down your chin. Two
  questions came to mind how did you get into this
  mess and how are you going to get out of it? An
  ounce of prevention was definitely worth a pound
  of cure.

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• Do one thing at a time. Either have a drink or a
  bite to eat.
• Avoid any foods that may get messy. If you do,
  have a napkin in hand help you manage the runoff.
  Hold a napkin under any food eaten with your
  fingers.
• When food is served with a toothpick, discard it
  properly.
• And keep in mind that double dipping is
  forbidden.
• If you end up with something in your mouth that
  you don't like or can't chew, transfer it from
  your mouth to your napkin when no one is looking.
  

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• Proceeding with caution and remembering that
  these events are not about the food will keep you
  out of embarrassing situations.
• DONT OVERDO THE ALCOHOL

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Restaurants/Formal dinners

• Layout of the table
• Table manners
• DOs Donts
• Conducting business over a meal.

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Table layout

• 1. Your plate is in the center.
• 2. Knives and spoons are on your right, and forks
  and your napkin on the left.
• 3. Liquids (e.g., your water) go to your right.
  
• 4. Solids (e.g., bread plate) go on your left.

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Table manners

• There are so many rules about proper table
  manners that it would take forever to list every
  nitpicky item. So let's move right to the meal.

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Tips for happy dining

• 1. For all questions involving etiquette, just
  use your brains
• 2. Never do anything until the host does it
  first( table napkin)
• 3. Use your utensils from the outside in.
• ( Soup spoon, use of knife fork, indication of
  open and closed plates)

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• 4.If you're not sure what to do, wait and see
  what your neighbor does.
• 5.. Do not put the entire soup spoon in your
  mouth.
• 6..You should never let any utensils, once used,
  EVER touch the table again. (rice noodles)
• 7.If you spill something, don't make a big deal
  of it.
• 8. Finger bowl technique.

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Simple rules

• Ensure fresh breath.
• don't grab food.
• don't talk with your mouth full .
• chew with your mouth closed and no noise.
• excuse yourself if you get up to go somewhere
  (e.g., bathroom, to make a call).
• don't pick something out of your teeth (just
  excuse yourself to the bathroom).
• don't leave lipstick smears on anything.
• don't put crap on the table (meaning a purse,
  papers, keys) .
• don't smoke.
• don't tilt or squirm in your chair.

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Pacing

• Pacing
• This is not the Indy 500, and the food is not
  going to walk away. So take your time! Try to
  keep the same eating pace as your host, so that
  you all finish at the same time. It is not a
  compliment when someone leans over and says "Boy,
  good thing you didn't eat the plate"?"

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Finishing

• Place your napkin next to your plate on the table
  (but again, NEVER until everyone is done eating
  and drinking). Place it loosely (not twisted or
  crumpled) and don't put it on the chair. And
  after the bill is paid, stand up, make sure you
  have your belongings, thank the host and get the
  hell out of that oppressive environment of
  manners and etiquette and whatnot. Now you can go
  home, put your feet on the coffee table, and eat
  as we were all meant to.
• Happy dining!

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How to Conduct Business Over a Meal

• Keys to a successful meal include (1) To have
  a purpose. (2) Never ask a guest where they
  would like to dine the burden of choice is on
  the host, not the guest, and be sure to select a
  convenient location. (3) Never, never, never,
  invite someone to a club that permits
  discrimination...sexual, religious, or racial.
  (4) No phone calls at the table (If you do, be
  aware that is announcing that anyone who calls is
  more important than the real live person you have
  sitting next to you.). (5) Take charge the
  moment the meal begins.

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Six ways to lose a dealover a business meal.

• 1) Table hop. (2) Talk about yourself. (3)
  Indulge in too much small talk. (4) Eat too
  quickly or too slowly. (5) Cellular phone
  conversation at the table. (6) Arrive on the
  wrong day, time, or location.

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Part VI - Cellular Phone Etiquette

• 1. Avoid taking or using your cellular phone at a
  restaurant, movie, place of worship, or meeting
• 2. Limit your conversation on a plane or in close
  quarters
• 3. Use a quiet voice
• 4. Do not let your phone ring where it can create
  a disturbance

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• 5.. Do not allow a phone call to interrupt the
  presence of a live person.
• 6. Refrain from using a cellular phone while
  driving.
• 7.Ringtones.

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Discussion/Queries ?
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• Thank you
• for
• the interest shown.