Team Communications

1
2014-2015 Team Communications Pre-Shift
Meetings
Provided by the LAUSD Food Services
Division 07.18.2014
2
Benefits of Holding Pre-Shift Meetings

• Pre Shift meeting promote consistency
• All employees will hear the same information
• Creates teamwork
• Create a goal for your staff, it may require them
  to work together to get the job done
• Motivate employees
• Employees are stakeholders in the operation and
  should be aware of changes and updates

3
What Is A Pre-Shift Meeting?

• A Pre-Shift Meeting is a short meeting that is
  held
• at the start of each work shift
• It is used to communicate information to the
  staff.
• It is a vital tool to ensure the entire team is
  aware of what is happening in your cafeteria
  environment
• How Often Should You Hold Pre-Shift Meetings?
• Pre-Shift meetings should be an integral part of
  your daily operations and part of your
  communication strategy
• Pre-shift meetings are held twice a day
• Morning team members
• Afternoon team members

4
Pre-Shift Meeting Delivery

• The pre-shift meeting should be a joint
  partnership between
• all members of the team. Meetings are delivered
  in a positive, upbeat tone.
• Pre-shift meetings may be conducted by
• Food Service Manager (FSM)
• Senior Food Service Worker (SFSW)
• Food Service Workers (FSW)
• Example
• Monday and Tuesdays meeting conducted by the FSM
• Wednesday and Thursdays meeting conducted by
  appointed FSWs
• Fridays meeting conducted by the SFSW

5
Pre-Shift Meeting Contents

• There are four general areas you should cover
  during the
• course of the week
• Operations
• Discuss menu, offer versus serve, reimbursable
  meals, pricing, items substitutions, new items on
  the menu
• Daily Forecast
• Special events that could affect sales field
  trips, inclement weather, approaching holidays,
  etc.
• Training
• Reinforce training, review policies and
  procedures, safety reinforcement
• Inspiration
• Motivate your staff by providing positive
  feedback
• Take this opportunity to thank individuals

6
Pre-Shift Training Record

• Pre-shift meeting participation is documented on
  the Pre-Shift
• Training Record

7
Questions?

• Thank you!

LAUSD Food Services Division Nourishing
Children to Achieve Excellence