Short

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Short Answer
hard
harder
triple
No way Man!
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Large serving dishes remain on the table
throughout the meal
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English service
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A summary of all fees charged to a room during a
guest's stay
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guest folio
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Assistant who directly oversees the day-to-day
food production process
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sous chef
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Vital departments not usually seen or frequented
by guests or patrons
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back-of-the-house operations
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Logging or recording food as it is received or
issued
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perpetual inventory
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Informing a guest of the availability of a room
with better accommodations or amenities
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upselling
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Learning the procedures, policies, and
philosophies of the company
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orientation
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Areas to which the general public has access
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front-of-the-house operations
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Responsible for recruiting, interviewing, hiring,
training, development, compensation, benefits,
supervision, employee evaluation, and separation
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human resources department
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Salary and benefits
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compensation
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Employee recognition programs may include these
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tangible and intangible rewards
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The employee responsible for informing the front
desk about the condition and availability of
guest quarters is
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the executive housekeeper
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A menu that remains the same from day to day with
items listed and priced separately is referred to
as
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a la carte.
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A multinational hotel is one that
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has property in more than one country.
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In order to meet the needs of diverse cultures,
hotels have
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used minority companies as suppliers 2. offered
language classes.3. established minority
internships and networks.
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responsibility of the engineering department
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maintaining and repairing wiring keeping
air-conditioning ducts clean maintaining
electrical appliances in the kitchen and guest
rooms
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executive housekeeper's responsibilities include
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ordering, receiving, and storing supplies.
updating the front desk about status and
availability of rooms. maintaining the
lost-and-found department.
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A guest's account record at the front desk is
called the guest
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folio.
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Employee recognition is this
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a way to build loyalty.
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The responsibilities of the human resources
department in a hotel include
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recruiting, training, and employee compensation.
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Hotel room conditions are often classified as
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check out (C/O).vacant ready (V/R)stay-over
(S/O).
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T/F Pay is an intangible benefit from working
at a job
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False (Tangible benefit )
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T/FEmployee recognition always costs the company
money and must be included in the budget
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False
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T/FThe human resource department is in charge of
separation (discharging employees who are not
working out).
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True
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T/FHealth insurance is one of the most important
employee recognition programs
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False-not a recognition program