Using Effective Communication Skills

1
Using Effective Communication Skills
2

• What is communication? 
• I. Communication is a complex process involving
  distinct elements that together convey a message.
• Communication is the process of sending and
  receiving messages in which two or more people
  achieve understanding. It is the process of
  exchanging information

3
Objective 1 Continued

• There are 3 major goals or purposes of
  communication.
• 1. To inform (i.e., the process of giving
  information to another person)
• 2. To influence (i.e., the process of persuading
  a person to behave in a certain way)
• 3. To express feeling (i.e., the process of
  explaining ones feelings)

4

• The communication process consists of three
  major components.
• the sender
• the receiver
• the message.

5

• The sender
• Seeks to communicate something by speaking,
  writing, sending nonverbal signals, or producing
  a visual message.
• An example of a sender is a customer interested
  in having his or her yard landscaped.

6
The Receiver

• Seeks to understand the senders meaning by
  listening to a verbal message or by reading or
  observing the non-verbal signals of a visual
  message.
• An example of a receiver is a landscape designer
  interested in working with a customer.

7
Channels

• Linkage between the sender the receiver
• Feedback is the return channel from the receiver
  to the sender

8
The Message

• the information being transmitted from the sender
  to the receiver.
• An example of a message between a customer and a
  landscape designer is a completed landscape
  design.

9
Factors affecting the success of communication

• Deadlines - limited time one has to communicate
  about a problem or to gather information.
• Interference - noise or as a barrier to
  communication.

10
(No Transcript)
11
Types of Communication

• A. Self-communication is communication directed
  to you - interpersonal conversation.
• 1. Self-communication is a never-ending process.
• 2. External communication is not successful
  unless you communicate effectively with yourself.

12
Types of Communication

• B. One-to-one communication takes place when an
  individual communicates directly with another
  person.
• 1. This can be informal, such as a quick hello,
  or formal, such as a prepared presentation.
• 2. This is the most widely used form of
  communication.

13
Types of Communication

• C. Group communication is
• discussion within a group of people.
• 1. In group communication, each participant must
  have an equal opportunity to speak.
• 2. This form of communication is used most widely
  in informal settings, such as departmental
  meetings, board meetings, and business meetings.

14
Objective 3 Continued

• D. Public communication involves presentations to
  groups of 20 to 25 participants.
• 1. This includes oral presentations, press
  conferences, classroom situations, workshops,
  etc.
• 2. In a public encounter, one person at a time
  has the presentational responsibility, while
  others in attendance act as message receivers.

15
Objective 3 Continued

• E. Mass-media communication takes place when the
  sender is separated from the receiver by a
  communication medium, such as print, film, radio,
  or television.

16
Barriers to Communication

• Selective perception occurs when people block
  out information that they do not want to hear.
  This is sometimes referred to as selective
  listening.
• Example You are watching TV and mom asks you to
  take out the garbage.

17
Barriers to Communication

• Poor listening This occurs when the receiver
  has his or her mind on something else, is not
  interested in the subject, or has a poor
  knowledge of the subject.
• Example The teacher is talking, but you are
  doing your homework for another class

18
Barriers to Communication

• CredibilityThe credibility of the sender affects
  how people will receive a message.
• If the receiver perceives the sender as insincere
  or incompetent, then communication barriers will
  exist.
• Example You are at a right to life rally and
  you believe in abortion.

19
Barriers to Communication

• Semantics - refers to a situation in which the
  same words mean entirely different things to
  different people.
• The use of slang is a type of semantics.
• Example Ms. Dallain calls all her good
  students, bad.

20
Barriers to Communication

• Filtering is manipulating information so it is
  perceived as the receiver desires. This
  frequently occurs in organizations that have
  several management levels.
• Example You have a big project due, and your
  teacher asks if you

21
Barriers to Communication

• Avoiding detailsThe human mind usually avoids
  detail and cannot remember many details after a
  short period of time.
• Example Mr. Hook gave us information about your
  ACT scores, but I only remember that they went up.

22
Interference

• 1. Interference from the environment can be
  described as static, similar to what
  occasionally occurs on radio or television.
• 2. Interference may occur from the sender if the
  information is inaccurate or if the sender
  misinterprets the receivers feedback.

23
Interference

• 3. Interference in the message is usually the
  result of sending inappropriate words, signals,
  or images.
• 4. Interference from the receiver is usually the
  result of the receivers personal opinions
  keeping him or her from listening or reading with
  an open mind.

24
Good Leaders are Good Communicators

• Leadership is the ability to move or influence
  others to achieve individual and/or group goals.