E-Commerce

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E-Commerce

• Group 7
• Justin Jones
• Ashley Robinett
• Jonathan Bull

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E-Commerce

• what is it?

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E-Commerce

• E-Commerce
• Total Sales in 2005, 86.3 Billion
• Accounted for 2.3 of total sales in 2005

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E-Commerce

• Ebay
• 2003- Revenues of 2.16 Billion
• 2004- Revenues of 3.27 Billion
• 2005- Revenues of 4.55 Billion
• 2003- Revenues of 5.26 Billion
• 2004- Revenues of 6.92 Billion
• 2005- Revenues of 8.49 Billion

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E-Commerce

• Key Words
• E-Commerce- the distributing, buying, selling,
  marketing, and servicing of products or services
  over the Internet and other computer networks
• Electronic Data Interchange- the
  computer-to-computer transfer of transaction
  information, such as invoices and purchase
  orders, in standard format

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E-Commerce

• History
• 1968- EDI introduced
• 1984- ASC X12 standard established
• 1992- CompuServe offers online retail products,
  and Marc Andreessen begins work on Mosaic Browser
• 1994- Netscape provides online browser, and
  Secure Sockets Layer
• 1995- Ebay and Amazon.com launched

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E-Commerce

• 1998- DSL provides high speed Internet access
• 1999- E-commerce revenues reach 20 Billion
• 2000- US government extends the moratorium on
  Internet taxes

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E-Commerce

• Success Factors in E-Commerce
• Technical and Organizational Aspects
• Providing Reliability and Security
• Constructing a commercially sound Business Model
• Staying on the Cutting Edge of Technology

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E-Commerce

• Success Factors in E-Commerce
• Customer Oriented
• Providing value to customers
• Providing service and performance
• Providing incentives for customers to buy and
  return
• Providing personal attention

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E-Commerce

• E-Commerce Problems
• Inability to understand customers
• Failure to understand the market
• Failure to coordinate and follow a plan
• Providing secure transactions for online users

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E-Commerce

• Product Suitability
• Digital Products vs. Non-digital Products
• Acceptance of E-Commerce
• Security
• Lack of Instant Gratification
• Accessibility of E-Commerce
• Social Aspect of Shopping

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E-Commerce

• Advantages
• Easy and secure way for customers to order
• Operating on the cutting edge of technology
• Agility to respond quickly to changes in the
  economic, social and physical environment
• Personal attention minus sales personnel
• Availability of merchandise not found locally
• Price comparisons

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E-Commerce

• Future
• of
• E-commerce