Journal

1

• Journal
• No one cares to speak to an unwilling listener.
  An arrow never lodges in a stone often it
  recoils upon the sender of it.
• How often are you not listening? How can you
  listen more effectively?

Listening Skills Self Evaluation www.adv-leaders
hip-grp.com/programs/evaluations/listening.htm
2
Reflective Listening

• When the listener mirrors back the thoughts
  and/or feelings the speaker is experiencing.
• Are you saying
• You seem
• If the listener if wrong then the speaker can
  restate in a different way.

3
Listening Blocks

• I must defend my position.
• Im looking for an entrance into the
  conversation.
• I dont have time to listen to you.
• I already know what you have to say.
• I know what you should do.

4
Active Listening

• Ask questions, not with yes, no or one word
  answers.
• Use appropriate eye contact.
• Not if understand or ask for clarification.
• Dont cross arms or legs or lean back.
• Lean slightly forward.
• Facial expressions and tone of voice.
• Be honest and sincere.

5
Active Listening

• Open-ended questions
• Closed Are you feeling badly today?
• Open How are you feeling today?
• Reflection (paraphrasing)

6
Practice

• Pair up one speaker, one listener
• Interview partner for 4 min.
• Interviewers job is to encourage partner to share
  information and feelings by using non-verbal
  signals and active listening.
• Interviewer needs to find out where person was
  born, favorite subject in school, have they ever
  cheated on a test, and feelings about premarital
  sex.
• Switch roles.
• New interviewer needs to find out how many
• siblings they have, hobby, have they ever
• stolen anything, and philosophy of
• kissing.

7
Evaluation

• Each person report the results of their
  interview.
• Evaluate your listening skills.
• Were you distracted while listening?
• Did you feel heard by your partner?
• How did you feel in each role?
• Do you feel like you know your partner better
  after this activity?
• Was there anything you noticed during this
  activity that made you feel your partner was or
  wasnt listening to you?

8
How Well Do You Listen?
9
InternetListening Quiz