AF Complaint

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AF Complaint Fraud, Waste, and Abuse (FWA)
Programs
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Overview

• Complaint Programs (An Overview)
• Purpose
• Policies
• Responsibilities
• Fraud, Waste, and Abuse (FWA) Program
• Goals
• Responsibilities
• Presenting Complaints to Appropriate Officials
• AF IDEA Program

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Complaint Programs

• Purpose Leadership tools that indicate where
  command involvement needs to correct systematic,
  programmatic, or procedural weaknesses.
• Ensure problems affecting AF mission are fairly
  and promptly resolved
• Measure confidence in AF leadership

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Complaint Programs

• Provide feedback critical to success of each
  individual. Programs help ensure
• Resources used effectively and efficiently to
  support mission
• Issues are objectively and fully resolved without
  fear of reprisal
• Management reveals and corrects false
  perceptions about goals, plans, and projects

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Complaint Programs

• Policies
• Formalized in AFI 90-301, Inspector General (IG)
  Complaints
• IG must respond in 5 days

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Complaint Programs

• Policies (Cont)
• Personnel have a duty to report
• mismanagement, FWA, a violation of an AF
  directive, an injustice, deficiency, or like
  condition
• to a superior or commander in their chain of
  command, to an Inspector General, or within any
  established grievance channel

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Complaint Programs

• Policies (Cont)
• Considerations for a complaint
• Did they talk to key players before filing the IG
  complaint?
• Misunderstanding of policy or order?
• Contact the appropriate agency?
• After 60 days, complaint may be dismissed
• Remedy sought by complainant

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Complaint Programs

• Responsibilities
• Commanders
• Encourage individuals to present complaints to
  the commander. If not resolved, seek advice from
  the IG on a subject that is or could become a
  complaint
• Encourage individuals to make complaints known
• Ensure freedom to present an IG complaint and
  protect from reprisal or retaliation for
  participating in an inquiry or investigation or
  making a protected disclosure

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Complaint Programs

• Complainant Responsibilities
• May go to the IG but commanders and supervisors
  are best equipped to resolve complaints
• You are encouraged, but not required, to discuss
  your problem with your supervisor or commander
  before going to the IG.
• USE THE CHAIN OF COMMAND....IT WORKS!!

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Fraud, Waste, and Abuse (FWA) Program

• Goals
• Primary focus is preventing loss of resources
• Detection and prosecution serve to deter
  fraudulent, wasteful, or abusive practices, but
  the key element is prevention

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Fraud, Waste, and Abuse (FWA) Program

• Fraud - intentional deception to deprive AF of
  its resources
• Waste - extravagant and needless expenditure of
  AF funds or property
• Abuse - intentional, wrongful or improper use of
  AF resources (rank)

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Fraud, Waste, and Abuse (FWA) Program

• Responsibilities
• Success of FWA program lies with each
  individual--military and civilian
• Anyone aware of FWA or lack of controls
  permitting waste of resources should report the
  situation to proper officials.
• The best place to start is your CHAIN OF COMMAND

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Presenting Complaints

• Present complaints to official responsible for
  area of complaint
• Dont use IG for matters normally appealed
  through other channels unless there is evidence
  of mishandling

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Presenting Complaints

• Attempt to resolve complaints at the lowest
  possible level. Again, the CHAIN OF COMMAND is
  the best place to begin
• May present complaints to next higher level IG or
  inspector if not satisfied with original IG
  complaint results
• May submit anonymous complaint if you fear
  retribution

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Presenting Complaints
APAS __________________ PAS
___________________ HQ AFOATS First Sergeant
[phone] or DSN 493-3240 Other
Channels AFOATS Inspector General Inspector
General Fraud Waste and Abuse Hotline
1-800-424-9098
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AF IDEA Program

• Any individual, team or group may submit a
  suggestion
• Enables improvements and benefits to the
  government
• You may be eligible for cash awards
• See your wing IDEA monitor to submit an IDEA
  using an AF Form 1000

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AF IDEA ProgramExamples
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QUESTIONS?????
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Summary

• Complaint Programs (An Overview)
• Purpose
• Policies
• Responsibilities
• Fraud, Waste, and Abuse (FWA) Program
• Goals
• Responsibilities
• Presenting Complaints to Appropriate Officials
• AF IDEA Program

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AF Complaint Fraud, Waste, and Abuse (FWA)
Programs