Roaming Public Wifi System

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Roaming Public Wifi System
Wifi Hotspots Internet Management Systems

• 19th May 2013

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Why Choose Time Out Internet

• FLEXIBILITY! Time Out Internet own the
  Intellectual Property, therefore changes,
  updates, enhancements and technology advancements
  can be deployed, quickly, easily and at no cost
  to our clients keeping them at the forefront of
  technology and meeting their business
  requirements.
• Time Out Internet is an Internet Management
  System that allows you to manage TEST MODEL
  patrons giving them a time and/or data quota for
  your Internet network wireless and/or cabled.
• Time Out Internet is easy to use, cost effective
  and feature packed. It gives businesses a
  multitude of options to manage their Internet
  offering to customers depending on how their
  business is structured and what they require.
• Time Out Internet works perfectly for multiple
  users sharing the same internet network and adds
  another level of security for you to track the
  identity of your users.
• Time Out Internet is an innovative and
  contemporary Internet Management Systems company
  that has a reputation of excellence through their
  professional approach to implementation of
  projects of all sizes.
• Time Out Internet is experienced in working with
  clients of all sizes. From small offices/shops
  to large businesses, Time Out Internet proudly
  delivers first class technology solutions and
  support no matter the size of the organisation.

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Time Out Internet Allows you to

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• Identify who is using your internet. Avoid being
  accountable for inappropriate website access and
  piracy issues and comply to data retention
  obligations
• Customise the client log in screen to show your
  web site or a special on offer or even sell the
  space as advertising to get a return on your
  investment.
• Multiple users or multiple devices (5) can access
  the Internet with the one login. No need for a
  username and password for every device or user.
• Set data and time limits ensuring that network
  resources are allocated accordingly and users can
  only access the Internet during the time
  allocated and only use the amount of data
  allocated.
• Pre-print Vouchers for your clients allowing you
  to offer free or paid secure internet.
• Monitor bandwidth usage for every user and
  control their upload/download speeds.
• PayPal billing system built in so clients can
  purchase their own internet access 24/7 without
  your interaction and the money goes into your
  businesses PayPal account.
• Add an extra layer of security to your internet
  network
• Easily offer free wifi via a roaming wifi
  interface where customers can enter their mobile
  phone number and email address into a browser and
  sign up within seconds to receive their unique
  username and password.

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Time Out Internet Flexi Gateway Controller

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• Time Out Internet Flexi Gateway Controller comes
  with gigabit LAN/WAN ports. It is a fast and
  effective solution that allows the flexibility of
  clients to utilise a cabled Internet environment
  or wireless internet environment.
• Custom built by Time Out Internet specifically
  for the commercial delivery of wireless and
  cabled internet businesses and offers security
  and manageability to Internet networks.

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Time Out Internet Commercial Use Routers
Wireless Access Points

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• Time Out Internet Commercial Use Routers
  Wireless Access Points allow you the flexibility
  to connect devices wirelessly to the Internet
  whilst in a public area. Eg park, sports
  stadium
• They are a robust, commercial router, modified to
  work transparently with Time Out Internet Flexi
  Gateway Controller and as part of the Access
  Control Server Support are remotely monitored by
  Time Out Internet and can be re-booted and
  modified if required without interaction

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Time Out Internet Access Control Server

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• The Time Out Internet Access Control Server is
  specially designed to support the needs of
  visitor based networks and ensures the
  restrictions put in place for open internet
  access are adhered to.
• There is great potential for exploitation of
  internet access without security and adequate
  controls. Any excess data charges created by
  malicious or over usage of internet downloads
  will be the responsibility of the business. As
  such this area of protection needs particular
  attention.
• The Time Out Internet Access Control Server
  provides a number of customisable services
  including the provisioning of a login page for
  users.

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Network Diagram

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Functions

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• Time Out Internet offers you five different ways
  to manage your internet offering to your
  customers. Use one or use a combination of all
  the features depending on what you want the
  business to achieve with its wifi offering to
  customers.
• Create User Accounts set up users as you go
  charge or give away for free
• Pre-Print Vouchers give away for free or charge
  for internet access
• Room Compendium Vouchers offer an amount of
  data for free per room per day
• PayPal/Credit Card Purchasable Plans
  autonomously allow for your customers to purchase
  plans you create yourself using their credit card
  or PayPal account
• Click Through Feature set parameters but no
  username and password authentication

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Create User Accounts

• There are two types of users you can add under
  the Add User button.
• Add Recurring User use this area to set up
  compendium voucher users the data recurs every
  day, 7 or 30 days, whichever you choose, for an
  ongoing period of time
• Add One Off User this creates a user for a one
  off period of time and data and internet access
  with the username and password

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Recurring User Account Screen
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Save and Print Function

• The Save and Print button is a handy feature when
  you set up a user or if a user needs a copy of
  their username and password and details of their
  account and what data they have available that
  you have set up.
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• An A4 sheet will appear and will have the
  following information on it
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• Your businesses name
• The amount of people or devices that can login at
  the same time
• Amount of data per day for the user
• When the data renews each day
• Username
• Password
• Troubleshooting tip

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Save and Print Function - Voucher
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Pre Print Vouchers

• Pre-Print Vouchers for your customers allowing
  you to offer free or paid secure wireless
  internet.
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• Four Pre-printable options available (Optional
  Add a value that will appear on the vouchers)
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• Single Use The internet time starts and runs
  from first logon until all time expires. Perfect
  for cafes/shop environments.
• Multi Use The User can log out and save left
  over time for another session. Perfect for
  regular customers to your establishment.
• Multi Use Special Same as Multi Use but with
  selectable expiration. (eg. You want to give out
  vouchers that provide 10 hours internet but will
  expire 30 days after the first log on.)
• Daily Data Quota Sets a daily data quota
  allowable for this user (The daily data quota
  resets at the time you choose daily). Set the
  number of days this voucher is valid for. Perfect
  for short stay customers to your establishment.
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• These can be pre-printed and kept at reception
  handed out from your office - charge the
  customers account, take cash for payment or hand
  out for free

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Pre Print Vouchers

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Pre Print Vouchers - Sample

Sample Voucher with Collect ID details
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Room Compendium Vouchers

• An easy way to manage free wifi in the rooms of
  your complex is to set up a room number and
  unique password for every room in Time Out
  Internet. This feature allows you to allocate
  and amount of data for free, every day, per room
  that renews at the same time every day. Five
  people or five devices can log on at the same
  time using these login details and share the
  amount of daily allowable data. Once the amount
  of data is used, they will not be able to access
  the internet.
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• A template of the voucher below is provided and
  customisable so you can include the following
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• Your logo
• The amount of data allowable each day
• The time of day the data is renewed
• The name of your wifi network so customers can
  identify it easily
• Unique username and password details for each
  room
• We recommend that you change each rooms unique
  passwords every 6 months for security purposes or
  more frequently if you have regular customers.
• As a value added service Time Out Internet can
  set up the vouchers up and also create the room
  user name and passwords for you.

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Room Compendium Vouchers
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PayPal/Credit Card Purchasable Plans
There is an option for the system to permit
credit card or PayPal account purchases of
Internet access and no staff intervention is
required and the login page can outline charges
if you decide to implement this as a chargeable
service. 100 of the purchase revenue goes to
you.   The business needs their own business
PayPal account (this is easy to set up) which the
guests money is paid into when purchasing the
Internet.   This is a handy service for people
that require more Internet access than the
business provides freely eg offer 100Mb a day,
if the guest requires more, then they can
purchase from you at their leisure.
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PayPal/Credit Card Purchasable Plans
PERMANENTS, LOCK AND LEAVES OR SHORT TERM
RENTALS If you are an accommodation provider that
has permanents, lock and leaves or short term
rental properties on your portfolio, this is the
perfect way to offer Internet to them and get a
Return on your Investment.   Quite often the
permanent, lock and leaves or short term rentals
cannot get a phone line into their unit/apartment
or only have a short lease period to take
advantage of the cheaper monthly fees that ISPs
provide, such as Telstra Bigpond and these people
are forced to use USB data dongles for their
Internet access which is very expensive.   You
can set up some plans to sell to them that are
well priced and competitive (Time Out Internet
can help guide you) and you can receive a monthly
payment for Internet form these users a win/win
for you and the tenant!  
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PayPal/Credit Card Purchasable Plans
The sample Logon screen below shows some PayPal
account and credit card Internet access options
for chargeable Internet access. 
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Click Through Free Wifi Access

• You can activate the Click Through Function
  easily and quickly and it will allow end users to
  access the internet by clicking terms and
  Conditions on the Login Page only.
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• There is no Username and Password authentication
  required for Internet access using this function
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• You set the parameters for
• How much data per login per device
• How long they can be logged in per device
• How many times per day per device the end user
  can log in
• Limit upload and download speeds
• Option to collect email addresses before end user
  can log in
• Timer Function disables free wifi access - only
  set the availability to the hours you want.
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Free Wifi with Click Through Login screen
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Roaming Public Wifi System (Optional)

• One username password access all your
  networks that have a Time Out Internet Roaming
  Public Wifi System
• Can be used as an in room solution to give free
  wifi to customers
• Public roaming wifi solution for all the
  complexes amenities, facilities and public areas
• Monitor when your SMS quota is getting low to
  automatically order more
• Receive customers mobile phone and email
  addresses for targeted marketing
• Protect your business and comply to data
  retention obligations by acquiring end user
  details

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Roaming Public Wifi System (Optional)
Time Out Internet offers customers the option of
utilising the roaming public wifi option where
the end user enters their email address and
mobile phone number into the login screen and a
unique username and password is SMS'ed to them.
The end user ticks their acceptance of the Terms
Conditions. Otherwise access is not
allowed.   The business would set whatever
parameters they want put around the quotas eg
200Mb for free for 2 hours etc. Using the
roaming public wifi system with SMS alleviates
someone having to hand out tickets from somewhere
within the venue and the business is covered and
will comply for data retention information as
mobile phones are so regulated.   The email
addresses and mobile phone numbers can be used
for targeted direct marketing.   Note There is
additional pricing for the SMS feature
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Administration/Management Console

• Set the Internet access time - days
• Set the data amount per user in Megabytes
• Set the allowable upload/download speed
• Set the amount of SMSs that can be received
  from the same telephone number for the day
• Set the amount of text messages the system can
  receive every day
• Activate or inactivate SMS option

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Administration Create SMS Plan
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Customer Interface to Receive Login details

• Customer clicks on the mobile phone icon to
  receive your login details unique username and
  password
• Terms and conditions customisable

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User Information to Receive Username Password

• Enter your mobile phone number overseas and
  local numbers accepted
• Enter your email address
• Tick to agree to the Terms Conditions of wifi
  usage no tick, no access

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How to Manage SMS Users

• The How to Manage SMS Users allows you to be
  able to
• Search for end user usage by mobile phone number
• Select a date range to see usage
• Save the file and download as a .csv to use for
  marketing purposes
• See exactly how many SMSs you have left before
  you need to purchase more
• Note If you have not subscribed to the SMS
  feature service you cannot see this on your Time
  Out Internet Administration interface.

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How to Manage SMS Users
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Management Features
Display your Website, Specials
Advertising.   The Time Out Internet Access
Control Server provides for the creation of a
customisable login page for guests. This gives
the opportunity for the business to offer guests
free access to the business website without
having to login to the Internet.   The login
page can be directed to show most websites,
specials, advertising, etc. It is an easy to use
graphical interface that you can design whatever
you want to be shown to your guest when they go
to log in.   Note if you have a webpage that has
lots of widgets embedded (eg booking service,
links to Facebook, BOM, etc) we recommend you
create a specific page using the feature below to
display to your guests.   Websites with lots of
widgets will not load as you need to allow the
system access to every one of these sites which
then opens up your guests to access Facebook, etc
without logging in.
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Management Features
Display your Website, Specials
Advertising Example setup screen shot below  
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Management Features
Client Login Screen with Terms Conditions
(customisable)   The Client Login Screen is an
easy to view and use interface that allows
customers to check their usage at any time by
clicking on the Check My Usage Button. There
are generic Terms and Conditions in Time Out
Internet that you are welcome to use, however we
do recommend that you tailor the terms and
conditions to your businesses requirements.
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Management Features

• Manage User Settings
• At any time, you can log in to the Administration
  area of Time Out Internet and change users
  Settings.
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• How to Manage Users allows you to be able to
• Top Up an End Users Data
• Delete User
• Edit the End Users Settings
• Change the End users Password
• Access Detailed Information on the End User and
  when they have logged in and the amounts they
  have uploaded and downloaded per session

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Manager User Settings- Sample Screen
Note information used is live data therefore the
requirement to white out details.
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Management Features

• Detailed User Information
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• At any time, you can log in to the Administration
  area of Time Out Internet and check the usage of
  a customer.
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• You can do the following changes to an end user
  in the Detailed Information area
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• Suspend This User
• Change the Logon Password got the User
• Print Voucher for the details for this user to
  give to them
• Edit the users plan settings.
• Look at the settings you have for the user
• Usage details of every session the user has
  logged in

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Detailed User Information
1.
2
3.
4.
5.
6.
Note live data has been used for these images
and names have had to be crossed out for privacy
reasons.
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Management Features
Monitoring Functions   At any time, you can log
in to the Administration area of Time Out
Internet and Monitor exactly how much data your
customers are uploading/downloading. Set data,
time and speed limits ensuring that network
resources are allocated accordingly and users can
only access the Internet during the time
allocated and only use the amount of data
allocated.   Go into the Administration screen on
the Home Page at any time and click on the drop
down box where it says Bandwidth Usage in
Megabytes and choose from 1 Day, 7 Days, 30 Days
or 365 Days. You will get a graphical
representation for the days/time period chosen
Example Over the last 1, 7, 30 or 365 days, you
have had however many users making a total of
however many connections. These users have made
a total of however many Mbs uploads and however
many MB downloads
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Management Features
Monitoring Functions   The first image below
gives you an example of Over the last 7 days,
you have had 5 users making a total of 62
connections. These users have made a total of
270 MB uploads and 1975 MB downloads. Note live
data has been used for these images and names
have had to be crossed out for privacy reasons.
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Management Features
Monitoring Functions   Monitor exactly how much
time your customers are spending on the Internet.
Pie charts give you a graphical representation
of your customers data usage and time online and
below the pie charts there is a list of all
users their upload and download amounts in
megabytes, their total data usage, whether the
user is currently online and you can click to get
more Detailed Information. You can go to the
Manage Users screen for a list of all the users
on your wireless network. You can delete a user
from here.
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Support Services

• Access to Time Out Internet Control Server
• Access to the Time Out Internet Control Server
  includes all upgrades at no cost, remote support/
  troubleshooting (if required) and the IP data
  retention as outlined.
•  TIME OUT INTERNET SUPPORT LINE
• 1300 88 00 64
• 800 am 700 pm 7 days AEST
• (excluding Public Holidays)

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Support Services

• Urgent Calls
• Time Out Internet clients and guests have a
  support phone number to call if there is a
  technical issue during business hours 800 am
  500 pm 7 Days EST (excluding public holidays).
  If your call is not answered, please leave a
  message with all the contact details and a brief
  description of what the issue is and we will
  respond within two hours.
• We are happy to take support calls regarding Time
  Out Internet directly from your guests and we
  will troubleshoot accordingly. However, viruses
  and unmaintained computer devices are outside our
  scope and if we feel the call is not appropriate
  to Time Out Internet, we will politely advise the
  guest to contact their IT person to have their
  equipment tested. As a courtesy, we will
  endeavour to let you know if we receive calls
  that are not relevant to Time Out Internet.

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Support Services

• Non Urgent Calls
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• Support for non urgent enquiries is offered by
  contacting Time Out Internet support via the
  internet or email 24 x 7.
• You can email directly to support_at_timoutinternet.c
  om or log a support request on www.timeoutinternet
  .com Contact Us - Button or the Time Out Internet
  administration website www.netconnectspot.com
  Support Options - Button Contact Support.
• Tickets will be generated by email to our Help
  Desk or by phone if email is unavailable. You
  will receive a response within 24 hours.

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Support Services

• Support Outside Hours
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• Emergency services performed outside of the hours
  of 800 am 700 pm 7 Days (excludes Public
  Holidays) shall be escalated accordingly and
  dealt with best effort.
• Should a problem be discovered during Time Out
  Internet monitoring, Time Out Internet shall make
  every attempt to rectify the condition in a
  timely manner through remote means.
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• IMPORTANT
• Time Out Internet is alerted if a customers
  router goes offline. This enables us to be
  proactive in our support to you.

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Wifi Hotspots Internet Management Systems

• Peter Trollope
• Technical Director
• peter_at_timeoutinternet.com
• Ph 0414 983 136

• Ph 07 5667 8226
• PO Box 715 Tewantin Q 4565
• www.timeoutinternet.com

• Judy Senn
• Sales Director
• judy_at_timeoutinternet.com
• 0411 705 723