Harvard Business Review

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Making Across-the-Board Incentives Work

• Harvard Business Review
• February 2002

Presented By Jessica Cornwell
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Continental Airlines Until 1995, one of the
worst-performing airlines in the industry.
Ranked last among the ten major domestic airlines
in on-time arrivals and baggage handling, and
first in customer complaints. By 1994, the
company's net losses had reached 613 million,
and was on the brink of bankruptcy.
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Across-the-Board Incentives Mutual
Monitoring Visible Rewards
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In a Nutshell Across-the-board incentives can
work if the employees are motivated to work
together and can perceive how their personal
performance will effect their reward.